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“Employees who don't care about customer service”

Rudinos Pizza & Grinders
Ranked #880 of 1,623 Restaurants in Richmond
Cuisines: Pizza
Restaurant details
Reviewed 7 May 2014

Horrible customer service! We've ordered delivery several times and every time it was decent. Nothing great, just mediocre. We were return customers because we prefer to support small businesses vs. chains. Almost every time, our pizza would be desheveled like the driver drove like a mad man, but we never complained. The most recent & last time we ordered a pizza from the description of their menu. The pizza we received was not as described. We explained our complaint & asked for the described pizza to be delivered. We were happy to return the incorrect pizza. They were unable to do so, we asked for a refund & again said we were happy to return the incorrect pizza. We were told that we would get a call from the manager & a refund the next day. We did not. After calling and leaving several messages & constantly being told that a manager was unavailable & would get a follow up call, we have given up on anyone caring about our situation. It's not about the refund, it was about loyal customers who just wanted what they paid for. We will NEVER give them our business again & have told all our friends to not support them either.

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Thank CSB501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (9)
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5 - 9 of 9 reviews

Reviewed 15 May 2012 via mobile

My husband and I love this place. We always have great service and great food. Mostly we get warm subs to go. Pizza is excellant too. Great food at a great price. Indoor seating for about 8-10 tables. Little pizza place.

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Thank Crystal4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2012

Don't expect table cloths or anything ,this is ultimate casual. But AWESOME grinders. When you are finishing the kids soccer games, swimming, etc, you need to come here. Always good, always hot, and everyone can find something they like.

Thank slovaktoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2011

I have been coming here regularly since moving to the neighborhood in '05. The grinders have been awesome since then, toasted in their ovens on bread that really enhances the sandwich, and now that John Rolfe Parkway is fully open from end to end, I expect a whole new legion of fans discovering this gem of a restaurant very soon The whole grinder is EASILY a meal for two, and still a decent value, their weekday pizza and sub specials are great for feeding families on a budget, and the ingredients are always fresh and delicious. Stop by on your way up the new John Rolfe Parkway, you will not be disappointed!

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Thank Marcngin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2011

Rudinos has great pizza and subs. Theyalso offer salads and a variety of other choices like calzones, etc. We mostly order our food to go, because it has s a typical stripmall restaurant atmosphere - fine but pretty basic. They have great specials that you can check for online at Rudinos.com, and print off coupons. The large pizza is bigger than what you find at most places and it has a really great flavor - for a nice change from the well-known chain pizza parlors. We love the cheese pizza, and my children like how they cut it crossways, so some of the pieces are square, You will not be disappointed if you check it out while visiting the Short Pump or West End area of Richmond.

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Thank ilove2travel4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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