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“Do not go to 9320 W. Broad Street location”

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Cold Stone Creamery
Ranked #22 of 41 Dessert in Richmond
Price range: US$1 - US$20
Restaurant details
Reviewed 28 May 2013

The Cold Stones around town are very nice - except the one at 9320 W. Broad Street. That location used to be nice but they have cut down on the amount of ice cream that they give you so that you feel very cheated. Previously a Gotta Have It is piled high with ice cream. The last time I went to 9320, my serving was not over the top of the cup. I questioned them about it and was told it was new policy. I went to the other location and got a heaping serving of ice cream - for the same amount of money. If you want your money's worth and you like ice cream - don't go to 9320 West Broad Street. 11800 W. Broad Street is much nicer! The one on Alversar in Midlothian is very nice also.

1  Thank Hot-tea-and-Scones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (19)
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9 - 13 of 19 reviews

Reviewed 20 February 2013

I love Cold Stone Creamery, and this is one of the best that I have been too. The service is amazing, they sing to you sometimes and they are very nice. To get Ice Cream, you first pick a cup, cone, or a cone in a cup. You can combine flavors and add things into your ice cream, such as Oreos. You can also add toppings like M&M's, etc. I love coming here! This Cold Stone Creamery is just like the one down the street in the Short Pump Mall, but the people here are friendlier.

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3  Thank Sonny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2013 via mobile

Nice clean store, excellent customer service and of course, yummy ice cream! This is the best ice cream ever and this store in Richmond Virginia is a great store. Very friendly customer service. Store was very clean and easy to find.

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1  Thank Travelingirl121963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2012

Very good Ice Cream and pleaseant atmosphere a little pricey

1  Thank Trueheel52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2012

The best ice cream ever!! Lots of choices of toppings and additions (ex: brownies, caramel, chocolate pieces).

Thank Psy1ocke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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