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“Un luogo di rara bellezza”
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Very good
3 reviews
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Overview
Watermill -
6 Bedrooms, 3 Bathrooms, Sleeps 16
Montaione, Tuscany

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Italian first
  • Any
English first
English first
Italian first
Any
English first
Rita P
Level 4 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“good and bad”
Reviewed 12 August 2017 for a stay in July 2017

We chose the Molino after very careful consideration, because we celebrated a special family occasion and we were 14 people. We wanted a place where we could have the whole villa to ourselves.
The first surprise, for which nothing could prepare us, was the road leading down to the villa. The villa is in a valley, literally off the grid. The gps showed us where to go, but we didn't dare to take the road first, it was so treacherous, rocky, full of potholes and very narrow. Looked like a tourist trail. In fact, it WAS a tourist trail. When we finally arrived and mentioned this to our host, she pretended not to understand our problem. If she had said sorry, yes I know, we wouldn't have minded any more.
The villa itself is very nice, the rooms are beautifully decorated, the kitchen and living room are huge and the swimming pool is also nice. There is even a nice football field for the children, swings and nice greenery.
When we arrived we noticed that the toaster was broken, the host lady just shrugged, never brought a good one instead. She was all in all unfriendly, suspicious and she doesn't speak English at all, only a little French. Her daughter and family live in the adjoining building, where there are ongoing construction works, they had guests over, so we didn't really have the whole place to ourselves, as promised. There's a paper on the table warning guests about extra costs they have to cover if anything happens, but we ran out of toilet paper, dishwasher pills and garbage bags pretty fast, which we all had to ask for from the host lady. One evening the children accidentally dislocated the filter screen from the bottom of the pool, a white plastic cover easily removable, the host lady came over and told us a very unfriendly way that we would not be able to use the pool the next day because we broke it. My husband easily replaced it the next morning.
The last day we were planning to leave at 9AM, by 8:45 the cleaning staff was already in the building, taking over the place.
All in all, if it weren't for the unfriendly host and the terrible road, our stay would have been wonderful.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Aug 2017
Sono molto dispiaciuta delle cose che ha detto Rita. Al loro arrivo ho spiegato che in campagna molte strade sono sterrate e mi sono offerta di andare a prenderli in paese poi sono andata a prendere anche gli altri ospiti
Se avessero letto le info sulla casa avrebbero saputo della presenza della mia famiglia che per molti è solo un valore aggiunto per aiutare durante la vostra vacanza
La piscina è stata rotta da loro ed io non ero in grado di andare sotto l'acqua per aggiustare il fondo quindi ho detto che avrei chiamato il tecnico
Loro si sono offerti di provare a riparare ecco sono riusciti infatti li ho ringraziati e la piscina non è mai stata chiusa.
Alla partenza ho chiesto se le donne delle pulizie potevano entrare nelle camere al piano superiore visto che erano più delle 10.00 termine ultimo per lasciare la casa è mi è stato detto di no anche se eravate tutti al piano cucina terreno
Non è obbligatorio che io sia 24.00 ore al giorno a vostra disposizione e ricordo che io affitto una casa e la carta igienica i sacchetti e le pastiglie della lavastoviglie sarebbero a carico dell'ospite ma io sono stata felice di contribuire
Ancora non è obbligatorio che io sappia perfettamente l'inglese anche perché voi non parlavate correttamente e quindi la comprensione era difficoltosa ma ho parlato anche in francese con uno del vostro gruppo e non ho avuto problemi
Sono dispiaciuta per la signora che forse alla sua età non è capace di adattarsi in un ambienterai nuovo
Buon proseguimento
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
milosoard...
Brescia, Italy
Level 4 Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 October 2017 for a stay in October 2017
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Oct 2017
Milo che complimenti
Onorata di essere stata così importante per la botta riunione di amici
Faccio il possibile per mantener standard alti
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ada C
1 review
Reviewed 5 June 2017 for a stay in June 2017
Google Translation

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 Jun 2017
Grazie mille Ada per questo pensiero gentile, spero che la tua esperienza sia utile ad altri gruppi che vorranno venire a trovarmi
La mia casa è sempre aperta per ospiti carini come voi
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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