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Dolmen Hotel Malta
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Reviews (3,058)
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995
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586
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123
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All reviewstemple barcafe delossea viewswim up barprivate beachthe busanimation teammain restaurantbig hotelindoor poolsea frontplenty of choicehalf boardbreakfast and dinnerthe air conditioninglarge balconytime share
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1,533 - 1,538 of 3,058 reviews
Reviewed 26 October 2012

We have just returned from our first holiday in Malta, we stayed at this hotel. I have mixed feelings for the hotel, because I read many reviews and took that into account before I booked this. A lot of of the accounts were correct, but I don't think anyone could call the hotel very good or excellent, I think GOOD would be a better description.
The good parts:-
1.Staff are generally friendly and helpful - with the exception of Nadia on reception who never smiled , but was always seemed very curt and professional ,and the odd waitress in the restaurant - but they were always very busy!
2. The choice of food at breakfast was very good - we didn't eat lunch or dinner so I can't comment on that.
3. Lots of choice of swimming pools and facilities - bars etc. No problem getting sun beds. The beach area is well laid out,( but no sand if you have children), great for sunbathing!
4.Hotel rooms and all other areas kept very clean.
5. Happy hours in Temple Bar and Vintage Bar!
6. Very close to the Bus station, for travelling around the Island.
7. Close to local shops/restaurants and bars
8. Beds very comfortable.

The bad parts:-
1. Air conditioning did not work - we tried on many occasions to get it sorted and was told different stories depending on who you spoke to, the staff on reception said that we did n't leave it on long enough! The maintanence man said it did n't come on until 3.00 pm in the afternoon and we should try it a little later! We eventually were offered a fan. I looked in other rooms along our floor - 5th - when the cleaners were in and I saw a lot of fans! It was very hot , especially at night so we had to have a noisy fan running all night.
2. Our room was o.k. but I emailed ahead to ask for one of the recently renovated rooms I had seen on their website, and we paid extra for a sea view - we got a corner room ,it did have a sea view with a small balcony, but it was one with the old decoration and was looking a little tired. I am sure that if you have stayed in the new you would give a better rating.
3.Generally ,the outside areas were in need of some T.L.C. - some painting and attention to wooden railings and decking, some of the outside restaurants in the beach area looked a little sad. It is possibly because we went late in the season and this will be taken care of in the next few months, but it was very noticeable.

Overall I think that the Hotel was good value for money, but it could do with al little more modernisation in some areas.

Room Tip: Sea view rooms are lovely ,but they get the sun nearly all the day, so ,if air con does n't work ,they get very hot!
  • Stayed: October 2012, travelled with friends
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Thank POLLY0655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Hotel Malta, responded to this reviewResponded 29 October 2012

Dear POLLY0655,

Firstly, allow me to thank you for making the time to share with all your overall experience on the Maltese Islands and indeed at the Dolmen Resort.

Rest assured that all your comments have been well noted and have been passed on to the respective managers for their immediate attention.

Thank you once again for your feedback and we do look forward to have you stay with us once again,

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2012

Have just had great family holiday.Swimming pools were brilliant for kids (age 6 & 9) , never had any problem getting sunbeds.There were daily activities at the pool which included water polo, areobics, darts & games for the kids. Everywhere was always fresh & clean, staff were always polite, friendly & helpful.The food was delicious & good choice in the main dining room. The room was spacious for all four of us, was cleaned every day.
i have only 2 minor issues;
we paid for balcony & seaview, which we did get, however as our room was over one of the restaurants when we sat down on the balcony we couldnt actually see anything except the wall!
we paid half board thinking that we had a good choice of the 4 restaurants listed at the Dolmen, but we were only allowed to use the main dining room for our half board meals. The other restaurants were available but we would have to pay again!!!
We had wonderful family holiday & would recomend the Dolmen, thank you very much.

  • Stayed: October 2012, travelled with family
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4  Thank Clare P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Hotel Malta, responded to this reviewResponded 29 October 2012

Dear Clare P,

Firstly, allow me on behalf of the Dolmen team to show our sincere appreciation for making time to share with fellow travellers your most recent experience at the Dolmen Resort.

Rest assured that we have also taken note of your suggestions as these help us to improve further our services and facilities.

May we take this opportunity to thank you for choosing to stay at the Dolmen Resort and we do look forward to welcoming you back again in the future, and in the eventuality I am inviting you to contact us directly.

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2012

Our room air con was u/s.So was the replacement after 6 days. No Kettle! Up graded room only after new control fitted, no difference. A fan, noisy and didn't cool room. Up grade aircon u/s but great view of sea. Temp 28 C all night!

Room Tip: Ask for air con & kettle, night manager is best contact if things are not up to scratch. Front desk just passes on complaint.
  • Stayed: October 2012, travelled with family
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    • Sleep Quality
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1  Thank chas p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Hotel Malta, responded to this reviewResponded 29 October 2012

Dear Chas p,

Primarily, we would like to thank you for making the time to give us your feedback following your recent stay at the Resort. We would like to assure you that your comments have been well noted and appropriate action has been taken.

Whilst we cannot turn back time, we do hope we will be given the opportunity to welcome you back to the Maltese Islands and indeed to the Dolmen Resort. In the eventuality of your next visit we invite you to contact us directly with any particular request you might have.

Always at your service,

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2012

Stayed here in june 2012, i dont have any complaints was fantastic, imy family will all be back. Great food and the Rooms were beautiful with a great view of the sea.
Thank you for a fab holiday!!!
Pool area is fab lots of activities.... Water polo!! hahaha

  • Stayed: June 2012, travelled with family
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4  Thank sandy9237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Hotel Malta, responded to this reviewResponded 29 October 2012

Dear Sandy9237,

Thank you for taking the time to place such a fantastic review on Trip Advisor.

We do our best to provide our guests with a pleasant and comfortable experience as your satisfaction is of utmost importance to us. Rest assured that the entire Dolmen team is only too pleased to make your stay with us an Exceptional one.

Your comments are truly appreciated by the team and we look forward to welcoming you and your family back again.

Thank you once again and best wishes,
Roberta
Sales & Marketing Web-Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2012

i first found the Dolmen plaza some years ago. Love at first sight. After a recent upgrade to the room design it is fab. Food. Staff. Facilities. Location. Transport. Faultless. Don't bother with anywhere else on the island.

  • Stayed: November 2011
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3  Thank Smilerman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Hotel Malta, responded to this reviewResponded 29 October 2012

Dear Smilerman1,

Thank you so much for the fantastic feedback that you have very kindly placed on Trip Advisor and shared with fellow travellers.

We are so pleased that you were satisfied with the service and facilities that you experienced during your stay at the Dolmen Resort.

Thank you once again for your positive comments and we look forward to welcoming you back in the future.

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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