Just back from a weeks stay at the Qawra Palace, the hotel is lovely and location excellent for buses if touring. Would strongly recommend paying extra for seaview room as you may be allocated at the back of the hotel where the balconies are that close you could probably dry your neighbour's hair if asked from your balconey. No privacy at all for anyone allocated their room there. We were half board and thankfully not all inclusive as we knew we intended to wo eat out on occasions. The food was not pleasant at all, nice choice of starters and good selection of sweets but main courses were not nice. Staff throughout the hotel were very rude and obviously lacked customer service training. Louise in the Cafe bar was the only member of staff I would say knew how to address and treat a customer. Service in the cafe bar when she was not on duty was dreadful. Dining staff were worse and the idea that you had to sit at a particular 'station' in the dining room was poor. We went to breakfast one day and as there was not a seat available for us, we were moved to a different station and the treatment we received from the duty waiter was downright rude. The staff member on the till in the dining room was the worse I have ever encountered having worked in customer service for over 40 years. The cleaners were the only staff, apart from Louise, who greeted you whenever you met them. I would only recommend this hotel if you are the type who only goes on holiday for the sun and does not mind how they are treated by the staff. I would only come back on a bed and breakfast basis or room only..
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- Also Known As:
- Qawra Palace Hotel Malta
- Qawra Palace St Pauls Bay