We arrived at the hotel to be met by very friendly staff, especially the receptionist. We loved the location and thought the hotel was just what we needed for 7 days. We went to the pool bar and was met by even more friendly staff who couldn't help you enough. The food was great! However....going in July, the temp's got up to 45 degrees Celsius and of course an air condition was required in the bedroom. Ours unfortunately did not work, when you put it on, it made the worst sound you can imagine so you were torn between either leaving it off at night and sweltering and sweating (so you got no sleep) or leaving it on (and getting no sleep). We called Management on the 2nd day to advise them of the problem, a manager came up and agreed that no one could sleep with the noise and assured us that it was late so maintenance would sort it in the morning when we were out on our day trips. When we got back from our day trip we went to the room and the air con was not fixed, it was late as we were doing whole day trips and called down to reception where she said that the management confirmed it had been fixed, which we disputed. She said she would get management up and check it again. No one bothered to come up to our room (we hadn't slept for 3 days now). After 45 mins of waiting for someone to come up we called reception to be told by another guy that the manager was busy and he would get to us when he could. We hadn't eaten so went out for a meal. On our return were told that they could move us to another room (but will be downgraded) but the manager had confirmed that he had checked the room and the aircon and it was all working. We moved to our new room to be met with yet another broken aircon. We managed a nights sleep with wet towels keeping us cool and called Thomas Cook in the morning to be moved to another hotel, which they duly did with no problems. It is sad to see the poor staff of this hotel let down by the poor management. After moving to another hotel, our trip continued and we ended up having a really good time. So our final comment....the managers are NO GOOD at this hotel, so beware!!!!!
- Reservation Options:
- TripAdvisor is proud to partner with Jet2Holidays , TravelUp, LoveHolidays, Booking.com, Travel Republic (UK), TripOnline SA, Expedia, Evoline ltd, Ebookers, HotelsClick, getaroom.com, Cancelon and 5viajes2012 S.L. so you can book your Gillieru Harbour Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Gillieru Harbour
- Gillieru Harbour St Pauls Bay
- Gillieru Harbour Hotel Malta