Let me just say I am not a moaner as my other reviews will show and my wife and I are pretty easy to please, but I do need to moan a little bit following our stay at this hotel in September.
Lets start with some positives, the Gillieru is in a fantastic spot right on the harbour at the quiet end of the resort, but just a few minutes stroll to the bustling heart of Bugiba and if you know the right way to walk not very far from Qawra as well. The hotel looks good externally and the view from the back of the hotel is lovely as it looks out over the bay and this is also where the pool and bar is situated, which is a lovely spot to relax and watch the sun go down.
However its here that it starts to go downhill, the pool, bar, and restaurant feel separate from the hotel with the pool joined by a small bridge from the second floor and no way to get down to the bar without going back into the hotel, downstairs and back out and around the side. It feels like 2 separate businesses and from what we can gather that's what has happened, the old owner has died and his sons have taken over but don't get on with each other so one runs the hotel and the other one the restaurant. The problem is this has left the hotel without its old catering staff and this has now been contracted out and they seem to be doing it on the cheap.
We were only staying bed and breakfast but the breakfast were the worst we have had, a piece of fruit (tinned not fresh) and nothing to go with it, only a choice of 2 cereals, 3 very unappetising cooked foods (warmed ham of all things) and the slowest toaster ever. All made worse by a dinning room that is too small for self service which leads to queues for everything, they even ran out of marmalade on our last day! We talked to other guests who have been going there for years and they said that the food used to be great and was served to you at the table, and many of them were complaining about the changes.
Toward the end of our week they did add some extra cereals and fruit, but still no yoghurt or anything to go with it.
As for the rooms, ours was tired and the bathroom had corroded fittings and mouldy sealant, the windows are only single glazed which means quite a bit of noise if you overlook the road, and the TV picture was awful (although it only showed local Maltese channels anyway), the sheets and towels were changed regularly though.
The hotel is being refurbished over the winter and reading some of the latest reviews it looks like the manager has taken some of the guests concerns on board and some of the food issues might have improved.
This could be one of the best hotels on the island, lets hope the owners listen to the guests, put their differences aside and turn the Gillieru back to the 4 star hotel it should be.
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- Also Known As:
- Hotel Gillieru Harbour
- Gillieru Harbour St Pauls Bay
- Gillieru Harbour Hotel Malta