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“Cheap and cheerful”
3 of 5 bubbles Review of Hotel Santana

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Hotel Santana
Ranked #4 of 15 Hotels in St. Paul's Bay
Lincoln, United Kingdom
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Cheap and cheerful”
3 of 5 bubbles Reviewed 5 April 2014

The hotel is well located within Bugibbua, it's easy to walk to a variety of bars and restaurants and is only 2 minutes form the bus terminal. The rooms weren't terribly special and the beds not overly comfy however, for a week B&B it was pretty cheap so can't complain.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank fairy_world_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunrouteSantana, Manager at Hotel Santana, responded to this review, 7 April 2014
Dear fairy_world_explorer,

Thank you for your comments and we are glad to hear that you enjoyed your stay with us at the Hotel Santana.

Regards,

John Bugeja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,365 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (386)
Date | Rating
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  • English first
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English first
Tenby, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 April 2014

To be fair to this Hotel all the staff are friendly and helpful, and the location perfect. A few problems however, on arrival the back room given was not very good, (I upgraded at additional cost). The food of good quality and a very good choice was often cold unless you arrive at the Restaurant when it first opens, and the veg was always undercooked. It appears there is a shortness of staff, housekeeping can be hit or miss, so many rooms to clean daily. Sorry would give three not four stars.

Room Tip: Book a front room, first floor rooms suffer from early morning with noise from swinging restaurant d...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lynn g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunrouteSantana, Manager at Hotel Santana, responded to this review, 7 April 2014
Dear Lynn,

Thank you for complimenting our staff.

Hotel Santana offers 3 different room types :
Standard rooms , Superior rooms & Suites .
The Superior rooms & Suites are all situated over looking the front of the hotel.

We have passed on your comments onto our F&B Department and Our Duty Managers who monitor the Dinner service and temperature reading are taken throughout the service.

Your comments regarding the housekeeping have been passed onto our Executive Housekeeper who will monitor the situation and take action where required.

Once again thank you for your comments as we try our best to Offer Good Value for money.

Regards,

John Bugeja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basingstoke
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 4 April 2014 via mobile

I recently left a damning review on this hotel and stated it was not worthy of even a two
I would like to set the record straight
Following discussions with Carmen zammit the hotel sales manager
Who perused some photographs I sent to her I was offered and accepted a partial refund on our room upgrade
Carmen has tried to put things right and has said if we return she will ensure that the room is suitable and I will give her the benefit of the doubt in this and thank her for her behind the scenes intervention
Mike

Stayed February 2014
Helpful?
1 Thank 36MikeM36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunrouteSantana, Manager at Hotel Santana, responded to this review, 7 April 2014
Dear Mike,

Thank you for comments and reply to Carmen Zammit's response.

John Bugeja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chatham, Massachusetts
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 4 April 2014

I returned yesterday from a weeks stay here. We stayed in what seemed to be one of the larger rooms, with 2 single beds. Room was clean and tidy when we arrived and hotel seemed of high quality. We were on the fourth floor so even though we didn't have a great view looking down we could see the sea in the distance! I enjoyed breakfast each morning and when returned to my room the room had been cleaned.
My only issue would be that the housekeepers seemed quite nosy and several things such as leaflets for attractions on the island and drinks bottles with drinks still in were taken from my room. This may not seem a huge deal but removal of any items from my room seemed quite inappropriate.

Apart from this, all of the other staff were friendly and more than happy to help. The wellness center and rooftop pool facilities we were more than happy with and took advantage of whenever we could.

Room Tip: The higher up the better!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bek804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunrouteSantana, Manager at Hotel Santana, responded to this review, 7 April 2014
Dear Bek804,

Thank you for your review and comments, we are glad that you have enjoyed your stay with us.

Regarding your comments :
1. Hotel Santana is situated in the resort center just a few meters away from the Sea, a few rooms have distant sea views, some rooms have city view and some have country views.

2. We have passed on your comments regarding Housekeeping to our Executive Housekeeper who will be following up and taking action in order that we can offer a better in-house service to our Guests.

Regards,

John Bugeja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Agnes, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

Returned a couple of days ago from a weeks holiday in Malta. I booked with Mercury Direct, great company, very helpful, friendly & efficient. I was travelling alone & this company offer many 0ptions for solo traveller's not wanting to be stung financially with single supplements. I chose the Santana Hotel as it was just around the corner from the classic car museum that I wanted to visit. It was also a minutes walk from Buggiba bus station, and about a 3 min walk from the seafront. Perfect location! The hotel was rated 4 star & it was great! My room was lovely.....bed very comfy, a beautiful bathroom, all very clean. I had booked as half board and the food was amazing......so much choice & as much as you wanted......absolutely delicious! I looked forward to every mealtime! The staff were extremely efficient & welcoming! I intend to make a return visit to Malta & I will defo stay in the same hotel! All in all....totally happy with the trip!

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank angela k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review, 3 April 2014
Dear Angela K.

Thank you for reviewing Hotel Santana on Tripadvisor, for your most favourable comments and for sharing your experience online.
Above all, we are happy to note that you enjoyed your stay with us so much.
We hope that you will soon find the time to return to Malta and to our hotel and promise ou our availability to assist you with any future bookings.

In the meantime
Best regards
Carmen
Carmen Zammit
Sales and Marketing Manager
Hotel Santana
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Edinburgh, Scotland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 29 March 2014 via mobile

After a recent four day visit . I was very impressed by this hotel. The staff are all very friendly, nothing is too much trouble. My room was perfect, it was very modern in design. I had a large balcony. On which I had breakfast every morning in the sunshine. I will definitely be returning to this hotel in the future.

Stayed March 2014, travelled solo
Helpful?
4 Thank Diane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review, 1 April 2014
Dear Diane A.,

I gladly read your review about your recent stay at Hotel Santana, noting that you truly enjoyed your stay with us. Many thanks for sharing your experience on TripAdvisor, for your most favourable comments and for recommending our hotel.
We hope that you will soon find the time to return to Malta and to our hotel and promise you our availability to assist you with any future bookings.

Best regards
Carmen
Carmen Zammit
Sales and Marketing Manager
Hotel Santana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 29 March 2014

Stayed 1 week half board in the Santana Hotel. It is great for exploring as it is so handy for the bus station. The staff and the fellow guests were very friendly, lots of regulars and long-stay guests spending the winter there. The food was fine, not great but plenty of choice so you can always find something to eat. I put on a few pounds anyway so must have found plenty to eat! I liked the porridge at breakfast, and the sausages are very good. Not much fruit but we bought some delicious grapes from a shop round the corner and took them to breakfast.
I found the indoor pool and the Jacuzzi a bit on the cool side, and the changing facilities by the pool were not good so I found myself going back to the room dripping water in the lift for a shower. I gave up after a few days. I had a massage with Esther the therapist at the spa and she was lovely, with magical hands which eased my aching shoulders. Prices very good for treatments so I recommend this. The roof top pool and sundecks look nice but closed in March, and anyway it wasn't really warm enough.
Travelled with mother in law, great if you want a child-free holiday!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ljennerhoyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review, 1 April 2014
Dear Ljennerhoyland,

Thank you for reviewing our hotel on Tripadvisor and for your comments. I will share this review with my colleagues on the management team in view of improving our product.

In the meantime I do hope that you will soon be able to return to Malta and our hotel and promise you our availability to assist you with any future bookings.

Best regards
Carmen
Carmen Zammit
Sales and Marketing Manager
Hotel Santana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Santana

Property: Hotel Santana
Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Region: Malta > Island of Malta > St. Paul's Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in St. Paul's Bay
#3 Luxury Hotel in St. Paul's Bay
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 202
Official Description (provided by the hotel):
Whether you are travelling for pleasure or business, the 4 star Hotel Santana is certain to meet your expectations. Our personalized service, comfortable accommodation and facilities will make your stay with us a memorable one. The hotel is located just a couple of minutes walk from the picturesque, 2.6 km promenade, a sandy beach, public transport, the Aquarium, shops, bars, restaurants and many other recreational facilities such as discos, water sports facilities, a casino and a multiplex cinema. The 4 star Hotel Santana has 202 guestrooms comprising a mix of standard and superior rooms and a small number of suites. Guest facilities include a rooftop pool with children’s section and sun terraces and, for additional relaxation, there is an indoor pool and wellness facility. The attractive main restaurant, Moire, is in buffet style. La Mentha, the Italian Trattoria, is open in the evenings serving a variety of Mediterranean dishes. The hotel also has a licensed cafeteria which is open from early morning until late evening. Free WI-FI services are available throughout the hotel. We also offer a computer with free Wi-Fi services in the lobby area for use by our hotel guests. Accommodation Standard rooms Decorated in warm Mediterranean colours, the vast majority of rooms are Standard Rooms with twin beds, most of which can accommodate a 3rd bed. Twin rooms for sole use are available against a supplement. Facilities in Standard rooms include: Balcony Centrally controlled Central Heating / Air-conditioning En suite with walk-in shower or with bath and shower SAT TV with pay TV options Unstocked Mini Bar Radio Direct dialling Telephones Hair dryer Ceiling fan Safety deposit box (at a small charge) Room service Electric current 240 volts Continental Socket available in each room Kettle and crockery for making hot drinks Hair dressing services are available in the privacy of the room by appointment Superior rooms In addition to the facilities of a Standard Room, Superior Rooms are more spacious and include additional services such as tea & coffee making facilities, sofa and mini-refrigerator. The majority of Superior Rooms have two extra beds and are able to accommodate 4 persons in total. These rooms particularly appeal to couples and families who wish to retain home comforts whilst on holiday. Luxury suites The hotel also features a number of luxury suites which are uniquely defined by their original design and luxurious finishes. These suites are well sought after and advance booking is highly recommended. A traditional Maltese stone archway, which dominates the design, divides the suite into two areas - the sleeping and dining/living area. For additional comfort, the bedroom area offers double wardrobe space among other facilities. The suite is designed to provide some privacy from the living area should you have guests staying with you. The dining/living area is furnished with a fully equipped kitchenette including ceramic hob, oven and microwave, a dining table seating 4 persons and sofas opening up into a double bed. Apart from the standard facilities found in all rooms, Suites also include: • Fully equipped Kitchenette including oven/microwave • Dining area • Living area with a sofa opening up into a double bed • Full size mirror with down-lighters • Ironing board and iron Bars and restaurants Hotel Santana offers an array of food & beverage outlets to cater for the various tastes and needs of our guests. The various venues offered range from buffet breakfast, luncheons and dinners at the main restaurant, the Moire, to Mediterranean dishes, pastas and pizzas at the Trattoria La Mentha, and lighter meals and snacks at the Cafe Castagna. On most evenings live entertainment is offered at Cafe Castagna or at La Canoa Bar. There is also a pool bar which is open in the summer season. The Moire Restaurant The Moire Restaurant offers an elegant yet informal atmosphere. The restaurant serves breakfast and dinner and is open for lunch on some days. Breakfast: The hot and cold buffet breakfast offers a vast choice of items, including some health conscious options. Lunch & Dinner: Lunch is either buffet or plated, depending on occupancy. Dinner is buffet and consists of a variety of local and continental cuisine; vegetarian options are also available. La Mentha Trattoria and Bar Trattoria La Mentha offers informal dining with a bar lounge which is elegant yet cosy. This trattoria specializes in Italian cuisine and serves a good selection of local and Mediterranean dishes including pastas and pizzas. A salad bar and specialties of the day are also available. Cafe Castagna The cafeteria is informal yet smart and comfortable. It offers a variety of hot and cold beverages, snacks, ice-cream and mouth-watering pastries, most of which are baked on the premises. Pool Bar The rooftop pool bar and terraces enjoy 360' panoramic sea and country views. A choice of dishes, hot and cold snacks, ice creams and beverages are available. The pool terraces also serve as a venue for evening entertainment during the high season. Leisure Facilities Hotel Santana has a roof top swimming pool as well as 3 sunbathing terraces, all enjoying open sea and country views. The hotel also features a wellness centre (offering a range of health and beauty treatments, sauna, hydrotherapy bath, whirlpool and an indoor pool (heated in winter) which is open all year round except for 2 weeks in the July-September period. A small fitness room is also available. Meeting and banquets Hotel Santana offers a choice of two conference/banquet venues; the Paisley Room and the Cashmere Lounge. Both are equipped with video projection, but other conference equipment can also be provided at a charge. The Cashmere Lounge is located on the top floor and seats a maximum of 125 people theatre style. It is also ideal for banqueting with its own lounge bar and open view terraces. The Paisley Room seats a maximum of 90 people theatre style and is located on the lower level next to the main restaurant. A smaller syndicate room and secretarial services are also available. ... more   less 
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay

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