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“Disappointed” 2 of 5 bubbles
Review of Il Palazzin Hotel

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Il Palazzin Hotel
Ranked #6 of 16 Hotels in Qawra
bristol
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Disappointed”
2 of 5 bubbles Reviewed 23 July 2009

I'm not sure who gave this hotel 4 stars, but its not up to international 4 stars. It was clean, there was nothing in the room to tell you what was on offer, we found out that there was internet connection in the lobby, we found out half way through the week we could rent a fridge. the breakfast was OK but for this rating, tea and coffee making facilities and a fridge would be the norm. I don't think I'd visit this hotel again

  • Stayed July 2009, travelled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank eb411492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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662 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 4 August 2008

I booked 2 twin rooms after researching on the net for reviews about this hotel, as I found a decent package holiday on lastminute. Seeing some 1 star and some 5 star reviews, I decided to gamble as I wasn't looking for luxury, just a clean and relatively comfortable place to stay for a few nights. It was not a gamble worth taking.

We arrived at 2am because our flight was delayed, and so were unable to do anything when they told us that the 4 of us were all sharing a room, despite having booked 2 and had to get it sorted in the morning. So we all had to share the one bathroom and it was 3.15 before we got to bed. It turned out that the staff all seemed confused about what was going on, were we told we had booked 2 rooms but our printed hotel voucher said it was one room, which I corrected them on and the receptionist said she would get onto our agency about the mix up which I doubt she ever did as we never heard anything regarding them ever again and our holiday rep hadn't heard anything.

The rooms, although clean and decent enough had mattresses which you sank into like giant marshmallows, really old bedding and exposed sharp edges on the bottom of a couple of the smaller beds which I scraped the backs of my legs on everytime I went to get something from the wardrobe because the beds were just squeezed into the space. The food was also dull as people have commented on already, dinner which we dared try on the first night was abyssmal - lukewarm burnt pasta and bizarre tasting aubergine. Yet we would've forgiven all this if we didn't get some appalling attitude from a particular receptionist.

My friend and her son were given their own room the following day, but the air conditioning didn't work. When we told the member of staff this she said that it just needed to be left on longer to kick in, so it was and still nothing. When my friend went down to complain the receptionist said yeah it doesn't work, she could give her a fan for the night and noone would come to fix it until the next day; she'd already given us good service for a room we weren't entitled to as we'd only booked one and if she didn't like it she could go back to our 4 person room. So not only was she a liar but she had the worst attitude, I don't even know why she works in hospitality. She wouldn't give her name when asked and only said the manager wasn't in when he was asked for. The fan was brought and the air con fixed but then both only worked on one setting and it was still too hot for sleeping properly through the night. My friend's son then slept in our room because of the heat in their room, which was not ideal because us two women needed to get changed and everything.

Some members of staff did try to help (not that woman of course) so I give them credit for that, but after that 1st day the stay was pretty much ruined as we were afflicted by paranoia that staff who hated us had access to all of our stuff during the day.

Positives were the location of the hotel, it was very close to a bus terminus; proximity to many restaurants although most serve only pizza, pasta and grill and you have to look around for more local fare; access to the beautiful sea was also good. We enjoyed seeing the island, but the experience was marred by the hotel debacle and I urge you all to STAY THE HELL AWAY!! Spend your hard-earned cash elsewhere.

  • Liked — Location, relatively cheap
  • Disliked — Everything else
  • Stayed July 2008, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Hanamogeraed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 June 2008

had a lovely holiday at pallazin friends had a lovely sea /pool view,unfortuneatly as i asked for low floor i didnt get sea view. but i got the low floor i requested. staff very friendly. only disappointment sun beds round pool, needed mattress as very very uncomfy, and pool was a wind trap.

you must visit 'aunties bloomers' its about 4 minute walk away has most fantastic cream cakes!!! you can eat in or take out. also does pancakes to die for, tell mark we sent you.

  • Liked — internet
  • Disliked — sunbeds at pool
  • Stayed June 2008, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jonjoleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dublin
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 16 September 2007

Our original hotel in Malta was overbooked and we were sent to the Il Palazzin. We were given room 601. No air con they gave us a fan, Door to the balcony had a huge crack down the centre. Balcony appeared great when we went out onto it ,only to discover that all the equipment for the hotel was there ie. kicthen extractor fan ,air con generator. the noise was so bad we could not leave the door open and with no air con the heat was unbelievable, we even met the caretaker one morning as there was a stairs leading onto our balcony for the staff . The toilet when flushed continued to run water into the bowl which added to the noise from the balcony and to top it all the ants took over the entire dressing table, wardrobes and floor we could not wait to leave.
Dublin Traveller

  • Liked — nothingt
  • Disliked — no air con/noise/ants
  • Stayed July 2007, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank babsdublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Il Palazzin Hotel

Property: Il Palazzin Hotel
Address: R Loria Street | near St. Pauls Bay, Qawra, Island of Malta SPB 08, Malta
Region: Malta > Island of Malta > Qawra
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Qawra
#4 Family Hotel in Qawra
#5 Luxury Hotel in Qawra
Price Range (Based on Average Rates): £
Hotel Class:4 star — Il Palazzin Hotel 4*
Number of rooms: 79
Reservation Options:
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Also Known As:
Hotel Il Palazzin
Il Palazzin Hotel Malta/Qawra

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