I travelled to Malta with my husband for a week long holiday, returning last week and all I can say is I am glad we were able to afford to move to another hotel! I have stayed in some dodgy places but this is by far the worst of all.
From the reviews on here previously, I wasn't expecting much but thought I'd give it a go, it was just a last minute deal and the price wasn't too bad. We arrived at the hotel and already the disappointment set in, after dropping other passengers off at some gorgeous hotels on the way in, the outside of the property left a lot to be desired, but hey don't judge a book by it's cover.
We walk in to the front desk, where there were 2 members of staff having a discussion. We stood there for a few minutes before we were actually acknowledged and after handing over necessary documents, we were shown to our room by one of the members of staff.
We got to the room, which was a twin (when I had asked for a double) and I immediately noticed there was no aircon unit. When I asked the lady she said 'some rooms have them and some rooms don't, but there's a fan there, is that not enough?' , well no, I would like to have aircon. She then asked us to wait in the room while she checked if another was available. I sat down on the bed and noticed there was paint dust all over the bed (obviously had come from the ceiling fan), so I was happy when she came back and said the manager would see us.
When we met the manager he said that I had booked a standard room and to have aircon I would need a superior room at an extra charge per head for the room and then a further charge for the aircon. I quickly said yes and paid. We were then shown up to our new room and I must admit it was better, the decor was a bit tired looking but you can't expect much from a supposed 3 star.
We settled into the room and as I went to use the bathroom, I noticed it clearly hadn't been cleaned properly after the last guest, due to the fact there were hairs all over the place. It was disgusting, my husband was ready to leave at that point, but I thought lets not let it ruin our holiday we'll just ask them to clean it. The lady from the front desk came up and said that they weren't expecting anyone to be in that room so it would have just had a quick clean and not a thorough one! The cleaners had gone home at this point but we agreed they would come in the next morning.
When we went for breakfast the next morning, there was a selection of the usual eggs, bacon, beans & sausages, they had one type of cereal and some bread for toast. Unfortunately, I dont eat any of that, totally down to personal taste and health choices, but I thought they may at least have some fruit (even a banana or an apple) or a yoghurt. We were booked as half board but at that point we figured we would end up eating out a lot. When I asked the receptionist about the breakfast, she said I should ask the breakfast staff or the chef. So a couple of days later I actually seen the manager standing near the doorway at breakfast.
I approached him and said is there anyway I could have some fruit or a yoghurt (I wasn't asking for a tropical fruit salad or anything) and he quickly cut me off saying 'this is a 3 star not a 4 star hotel'. My partner who was standing on the other side of him, gently touched him on the shoulder to get his attention and said 'yes we know it's not a 3 star' However, he didn't get to finish his sentence, the manager looked at my husband in disgust and said 'Don't touch me' in a confrontational manner.
Then, I think he saw the shock in our faces and realised that others were looking, he quickly put on a smile and said come to my office when you are finished with breakfast and walked off.
At that point we decided to leave and get another hotel.
That is just a snippet of the service we received for the 4 nights we stayed at the hotel, the staff were so unwelcoming and unhelpful. The pool facilities were awful, with mould growing inside the pool! We literally couldn't wait to get out of there each morning. There is no way this place should have 3 stars, we stayed in a 3 star for a night in Gozo and it was worlds apart from this place.
I would not recommend anyone to book here if you are looking for a relaxing holiday.
Also, if you notice any of the bad reviews on here the manager responds saying they didn't stay at the hotel. That is exactly what he is like in person combative and unapproachable.
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- Also Known As:
- Euroclub Hotel Qawra
- Euroclub Hotel Malta/Qawra