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“Horrible staff”

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Sunny Coast Resort & Spa
Ranked #7 of 15 Hotels in Qawra
Reviewed 12 November 2013

First of all, dont go to Qawra if you want party, fun or a lot of people around you. It's calm, boring and only resturants, that are bad...
We stayed here in september 2013, and the only good thing was the weather and the diving in Malta. The Hotell (Sunny Coast Resort & Spa) though was a big disapointment, from the start to the end.

The food was horrible... the room didnt get cleaned often enuff, I couldn't sleep in the beds (non of us could and we were 5 people) I hated the beds, hard and uncomfortable, but also it was so hot in the room at nights! The airconditionairs didnt work, and when they did they made a terrrefiying noise so you couldn't sleep anyway!

But the worst part was the staff, the people who worked there, them, their mentality and alla their damn rules!!! No jumping in the pool, no fotball playin near the hotell, you have to wear hotellband! And no that, and no this! The feeling you got from the stafff was that they were to many employed so they had nothing to do then bother the guests and point out things we couldnt do... working there was that they did not like us turist, they didn't think we should come there and do as we liked no no. They had a very bad and annoying attitude versus their guests. Worst is the big bald guy sitting in the reception...

But if you like bad staff and many rules, and a calm boring semester with bad food and no sleep because of the hot rooms and stone hard beds, then I guess Sunny Coast is the right Hotell for you, my friend!

  • Stayed: September 2013, travelled with family
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1  Thank Sverigeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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460 - 466 of 921 reviews

Reviewed 8 November 2013

Great apartment on the 5th floor with B&B part of the deal. Comfortable room with great view over the bay. The staff are all very friendly and very helpful. Good place to catch the bus to Valetta - right outside hotel. Access to a gym over the road - bit like going to a gym in Bethnal Green but lot of equipment. Great swimming pool.

Room Tip: 5th floor and above are better quality. Some look over the road that might be more noisy
  • Stayed: November 2013, travelled as a couple
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1  Thank IanB56_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

To update on previous reviews the noisy night club is no longer near to the Sunny Coast so no problem with room 201 as previously stated.

The pool also as stated in a review was across a road, this really misrepresents where the pool was as the leisure complex is a stones throw from the Sunny Coast and the road referred to is tiny and very quiet.

The sea view rooms are a must as the view is stunning!

Staff were very helpful whenever we had any questions that we needed answers for.

The sea was a lovely temperature to swim in and very easily accessible. The only point to bear in mind is people with disabilities may struggle to get in as access to the sea is via a step ladder and there are also steps to get down to the concreted rocks where the beach front is.

The mini market run by mother and daughter who are from the UK is very handy and well equipped and reasonably priced. This is located on the first floor of the hotel.

A fruit and veg van comes most days about 6pm with a wide selection of fresh produce. We found this very convenient and the quality was good. This was handy as we were in a one bed roomed apartment.

The location was good for buses and we would highly recommend the hop on hop off two day ticket to see the attractions of Malta.

Location was also good for restaurants and we ate a couple of times in the restaurant at the Sunny Coast and the food was very good.

We recommend a walk further round the coastal road which has a good walk way to view St Paul's Island. sunset is a lovely time to look out on to it.

The weather at this time of year was very good and it was generally in the late 20's.

Valletta is definitely worth a visit as lots to see.

All in all a good holiday!




.

Room Tip: Sea view a must as views fabulous to wake up to
  • Stayed: October 2013, travelled as a couple
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4  Thank Ailsa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

Have given myself a 7 day cooling off period before reviewing this establishment.

Booked a 14 night stay back in March for the period 1-15 October, self catering for my wife and I.
Upon arrival (at 11pm after travelling all day) we were told there was no room available for us
until 4 October and were told in no uncertain terms by the night porter who greeted us that
there was nothing we could do about this, either
we went to another hotel or we slept in the car for 3 nights. We were told to come back in
the morning and speak to a managerial person.

We went to the other hotel, which to be honest, was a 5 star hotel, suite, 2 balconies
and a lovely sea view as well as half board. Ok, but we booked a self catering holiday
so we could "self cater". This is what we paid for.
The next morning we went back to the Sunny Coast to speak to someone in authority to find
out just why exactly there was no room for us on arrival. The following is what we were told,you can read all the other reviews of overbooking
at this resort and then decide for yourself if you believe the excuse or not.

We were told that the fuel tank on the roof developed a leak and had flooded out some rooms
making them uninhabitable until they were cleaned out. This would take up to 3 days to put right.
We could not look at the rooms because of the work being carried out (health and safety etc).
I told the lady that I was doubtful of her story but there was nothing I could do other than come
back on 4 October and get on with the holiday, which we did.

So as to the resort itself. Not bad for location but you definitely need to book a room
with a sea view which we did and the view was very good. The room itself was very dated, useless
air conditioning and the worst thing for us was that you could hear the people above clomping
about at all hours. This is a definite no no for us. Also we were located close to a store room
which meant furniture was being moved about at all hours also. The rest of the resort, pool,
entertainment etc was nothing to write home about, just adequate. More of a 2 star resort.

All in all, I would not recommend this resort to anyone as we were not given what we paid for,
in fact they even tried to charge us for a welcome food pack which we never got. Definitely wont
be back. Can never understand the financial reasoning behind double booking rooms just to get a
few extra Euros at the expense of the loss of thousands of Euros in potential future bookings.
That's the mentality of these people. Beats me.

  • Stayed: October 2013, travelled as a couple
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2  Thank AlanAbernethy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013

My wife and I stayed at this hotel very recently in a sea view apartment. On arrival there was a slight mix up with rooms but this was sorted out as soon as was practicable by Daphne the Manageress. The room and the view was excellent as were the staff. If have a small complaint then that would be the carpet and outside furniture I think it might be due an upgrade but that apart from that I could safely recommend this hotel to all

Room Tip: The sea view rooms are exactly as described, excellent views.
  • Stayed: October 2013, travelled as a couple
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1  Thank Bernard18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013

My wife and I, along with our adult daughters, stayed here for a week from the 20 th Sept, to the 27 th Sept, this year. We have been timeshare & RCI members for 25 years now & we are from Australia. We have stayed in many hotels/resorts around the world and have experienced some wonderful accomodation, I only wish that I could say this was one of those but, sadly, I have to be honest and say that it was probably the worst timeshare hotel/resort that we have stayed in. Apart from the reception staff being courteous, helpful, friendly and smiling, the rest was quite frankly worth forgetting about. After walking into the lobby/reception area, which is quite nice, you have a feeling that the rooms will be just as nice...but what a shock awaits you when you enter your room. We had a two bedroom allocation on the highest level (7), which we requested earlier & received, this had three balconies, but the best one was the front balcony overlooking the Mediterranean Ocean. The passage way, bedrooms, bathroom, kitchen/dining area, were all huge with heaps of room and it was all clean, with towel changes every day from the helpful housekeeping staff for our bathroom. Now for the shock...instead of a decent size flat screen t.v., one is looking in disbelief at a 30 year old, small black Daewoo 28 cm t.v., with an antennae!!. The table & chairs were old & worn out, the couch & side arm chairs were old, drab & worn out with several little tears in the cushioning, we covered these with extra sheets from the linen cupboard. There was no microwave, the kettle didn't work properly, so that I would have to keep my finger pressing down on the button in order for it to keep boiling. The carpet was old & worn in the hallway outside our room, with other guests next door to us, mentioning the state of the stained & worn carpet also. The walls & ceiling in the apartment seemed as if they had not been painted for 25 years, this will go a long way into freshening up these apartments. It seemed to us that the Management/Owners of this hotel/resort did not want to spend an extra cent on refurbishment costs, but in the meantime, was willing to charge guests fairly high room rates but alas, with no expenditure out of their own pocket to make the rooms much more pleasant to stay in. I'm certain of the fact that most guests would have been in shock to see a t.v. of that quality in this day & age, in their room, considering the standards of most hotels/resorts around the world.

Room Tip: Ask for an apartment on the higher floors (out of 7), with a full ocean view. You will not be disapp...
  • Stayed: September 2013, travelled with family
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2  Thank peter c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

We are from the USA and just back from an eight night stay at the Sunny Coast where we enjoyed every minute of the stay. By US Standards it is not a 4 Star accommodation but in terms of Value for Money really exceeded expectations. The main Building is a little older than some but is maintained in good condition and is spotlessly clean. The front desk staff went out of their way to be helpful and always with a friendly greeting and smile. The saltwater swimming pool was also great. We didn't eat in the Resort so cannot comment on the food but the menu's looked to provide good quality and value. There is also an excellent Mini-Market on the complex and there is a bus stop at the door, the X3 from the airport also stops there, we used that service on the inbound trip, it's about a 90 minute ride, but cheap and gives a chance to see some to the northern towns and villages en route. Adjacent to the Hotel is Chaplin's Pub, where we did eat, the Food, Service and Value for Money there were good and twice we shared a Pasta Dish with more than enough food for two.

Room Tip: We had had a third floor room (301) without a sea-view which proved to more than adequate for our ne...
  • Stayed: October 2013, travelled as a couple
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Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunny Coast Resort & Spa

Address: Triq Il-Qawra | St. Paul's Bay, Qawra, Island of Malta SPB 1905, Malta
Phone Number:
Region: Malta > Island of Malta > Qawra
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Qawra
#6 Luxury Hotel in Qawra
Price Range: £31 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunny Coast Resort & Spa 4*
Number of rooms: 91
Official Description (provided by the hotel):
The Sunny Coast Resort and Spa is ideally located in one of Malta's most beautiful bays. The Resort offers an easy and relaxing experience and has its own Leisure Centre, situated in a separate area across the hotel by the water's edge together with its private beach, large outdoor swimming pool together with a children's pool, three jacuzzis, a heated indoor pool, sauna and massage rooms, squash court and a fully air-conditioned gym. ... more   less 
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Also Known As:
Sunny Coast Hotel Qawra
Sunny Coast Resort And Spa
Sunny Coast Resort & Spa Malta/Qawra

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