We travelled to the Coral Hotel for a week on an All Inclusive Basis, we had read the reviews before going and understood the plus and minus sides of the hotel - plus the cost was right!
We arrived and were greeted by a pleasant face who went through all the info with us and sent us on our way to the room on the 5th floor. The rooms are basic, they don't have a hairdryer or air con (even though it says they do!) but pleasant enough. We went down for lunch in the bar area to be served by the same woman on reception - seems that they do EVERYTHING!! Lunch was acceptable and the cold beer was rather nice.
To be honest, our first impressions were good, however as the week progressed things went downhill. The first thing that was noticeable was the ant infestation in our room (even in our beds) so we reported it to be given a bug spray and told to use it, this is did not work at all. But it soon became apparent that complaining in this hotel gets you nowhere.
I would have to say that without a doubt the worst thing about the hotel is the food. We went expecting a basic standard, but it was even below that.
The breakfast was inedible - I got stuck with cereal everyday whereas my other half was eating chocolate cake! The juice provided is powder orange and a pink one (not 100% what flavour) and the coffee I was not able to drink (and believe me I normally drink ALOT of coffee)
As there is so much to do on the island, we only had lunch 3 times - which consisted of sandwiches, burgers and pasta mainly. The pasta was lovely as was the burger but the rest was not the best. I ordered a toasted sandwich on my last day that was not even toasted! The service was terrible at lunch too. (but I will come back to that!!)
Dinner was edible and that is about it. Some things were lovely and some I would not feed to a dog.
STAFF - Some of the workers are friendly and approachable, however the remainder let them down. Charles the barman is lovely and will do anything, the housekeeping staff are amazing and one of the girls on reception is nice. The rest are sullen and make you feel like everything is a chore. There is one bar staff that made a very big issue about a bottle of red wine. Basically, he lied to the manager and said that I had been signing for drinks and giving them away to people. The truth was that I signed for 1 bottle that night. We did get an apology from the manager, but I must admit it made me feel very uncomfortable and I was insulted. Apparently its not the first time that the barman in question has done this - so watch out!!!!!!
CLEANLINESS - The one thing I cannot fault at all - amazing
OTHER BITS - They took 3 days to fix the toilet in the public area, the pool is pretty good, the lift stopped for working for 1 day, the internet does not work, the TV channels don't exist.
I had a great holiday with my partner and we met some great people. I loved Malta and would go back - but not to the Coral.
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- Also Known As:
- Coral Hotel Malta/Bugibba