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“Unbelieveably rude”

Benjawan Thai Cuisine
Ranked #13 of 159 Restaurants in Bugibba
Certificate of Excellence
Price range: US$4 - US$16
Cuisines: Thai
Dining options: Dinner, After-hours, Reservations
Restaurant details
Dining options: Dinner, After-hours, Reservations
Saint Julian's, Malta
1 review
“Unbelieveably rude”
Reviewed 5 June 2014

A few days ago I ordered about 50€ of food for takeaway, I was advised 45min until it's ready for collection, fine no problem there. I arrive at 9pm for collection and I have to wait a further 45minutes sat outside waiting for my food. I was deeply annoyed by this but as a fanatical lover of Thai food and the fact I stupidly paid when I arrived thinking it would be 10 minutes as they advised got very frustrated with this situation, the icing on the cake was when they noticed I was still waiting and made a joke about the situation in Thai which with my limited command of the Thai language from living there for close to 2 years angered me more so.
Now roll on a few days later and because the food was one of the better on the island I decide to order takeaway again, I phone up they hung up on me after saying hello, I ring back make my order and give my name and explain what happened days previous not wanting a similar ordeal. The woman I spoke with apologised then hung up on me mid sentence, just down right disrespectful. I call back to vent my anger to be told I'm sorry we are busy. Are you serious? As someone that orders a lot of takeout I will never visit this restaurant again due to their horrid customer service, food is mediocre at best and the service is down right disgusting. So glad I didn't recommend this restaurant to my friends yet, atrocious.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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228 reviews from our community

Visitor rating
    144
    64
    10
    7
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
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English first
Ladybank, United Kingdom
Level 5 Contributor
66 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Superb Thai food make sure you reserve a table”
Reviewed 27 May 2014

Food was superb, tasty and nice portions, good choices and staff were very attentive will definitely go back

Visited May 2014
Helpful?
Thank dm06110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Julian's, Malta
1 review
“Worst Phad Thai I ever tasted”
Reviewed 24 May 2014

I just got a take away and ordered Phad Thai and Fish cakes. Fish cakes were ok, but the Phad Thai was the worst I've ever tasted. It was so dry all the noodles stuck together and tasted bad.. Two bites and in the bin it when.

  • Visited May 2014
    • Service
Helpful?
Thank Gilly343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bugibba, Malta
Level 1 Contributor
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“AMAZING”
Reviewed 18 May 2014

Amazing as always ! Jane is a professional Thaichef with the greatest taste for thai cuisine. My favourite and the best of the best ! Look forward to the next meal !! Amazing place for any occasion the food and service never disappoints, relaxing and comfortable environment. Great for family and friends!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Micmar87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 6 Contributor
117 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Real good and tasty Thai”
Reviewed 17 May 2014 via mobile

I loved the soup and the main course was delicious a well. Everything was tasteful. Service was good. Nice place to have diner.

Helpful?
Thank Alphahi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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