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“Definitely just average”

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Residence Inn Manassas Battlefield Park
Ranked #3 of 20 Hotels in Manassas
Certificate of Excellence
Reviewed 13 May 2014

I stay here once or twice per year and have commented before. The rooms have newer carpeting which is nice and the linens have always been clean. But the housekeeping isn't exactly top notch and there are all sorts of spot in the rooms that could have been cleaned better. The toilet seats in particular are well past their intended life and are streaked with stains from cleaning chemicals. The room prices are on the high side and are actually overpriced for what you get. That's based upon staying at enough Marriott properties to maintain a gold membership each year.

The staff are friendly, but not as knowledgeable as they should be. Friendliness doesn't make up for a lack of service. The lady working on the breakfast shift failed to empty the overflowing garbage can on all three days we stayed there. All three days went without metal forks which is kind of difficult when you have to use plastic forks for cutting through the waffles. Nonetheless, she was indeed pleasant.

I waited at the front desk for about 15 minutes in order to pay for 3 bottles of water as another guest was arguing about something. When the front desk person got around to addressing me, then the phone rang. She answered that and was on the phone for a few minutes. After all that waiting, I asked her if water was free for gold members and she said no. I thought after all that waiting and after spending over $600 for lodging that it was a rather trite thing to do to still charge for 50 cents worth of water after keeping me waiting for so long. Just another area where more training is needed. On most occasions I needed to peek around the corner into the staff office in order to get service when I went down to the front desk. On far too many occasions, the staff were either talking amongst themselves or with guests who sometimes appeared to be friends of theirs.

I took our kids to the Manassas Battlefield Park which is just a few miles north from this property. The front desk staff barely knew anything about the park. Again, more training is needed.

To summarize-- pleasant staff, but lacking in hospitality skills, especially as compared to many of the other Marriott type of properties, and a lack of any special perks for gold members.

  • Stayed: May 2014, travelled with family
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1  Thank yousah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris C, General Manager at Residence Inn Manassas Battlefield Park, responded to this reviewResponded 13 May 2014

Thank you for taking the time to fill out a survey about your recent stay. I have reveiewed you comments with our staff and will be using them during our ongoing training process. At the Residence Inn Manassas, as well as all Marriott properties, we strive to make every stay a memorable experience. I apologize on behalf of all the staff that we did not provide that for you.

Please contact me directly when making your next reservation. We hope that we get the opportunity to host your family again.

If I can be of any assistance to you please do not hesitate to contact me directly at the hotel.

Warm Regards.

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Reviews (187)
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106 - 112 of 187 reviews

Reviewed 3 May 2014

We chose the Residence Inn for ourselves and guests of my daughter's recent wedding. The hotel was perfect - the rooms were spacious and clean and the amenities were great. Most importantly, though, the team of employees was superb! They were professional, helpful and friendly - Marriott should be proud! We were a busy, bustling group of guests and the employees made us feel welcome and jumped in to help when we needed last minute lunch delivered, an extra room for photos and anything else. We had checked out all the hotel options surrounding the venue and feel blessed to have stopped by this hotel. They were undergoing renovations when we were scouting hotels but the employee who helped us was so gracious and friendly we chose the Residence Inn. Couldn't have been more pleased with our stay!

  • Stayed: April 2014, travelled with family
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Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasey R, Manager at Residence Inn Manassas Battlefield Park, responded to this reviewResponded 4 May 2014

Sue,

Thank you for taking the time to share your recent experience at the Residence Inn Manassas. I am looking forward to sharing your comments with my team as it was our pleasure to serve your group. I am so happy that we were able to provide outstanding overnight accommodations for your group during this exciting time in your family's life. Thank you again for your very kind words and we look forward to serving you in the future.

Warm Regards,
Kasey

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Reviewed 23 April 2014

Great hotel and staff. We liked the 2 bedroom/2 bath room configuration for travel with our friends. The room was clean, hotel was quiet and comfortable for sleeping. We are planning to book the same hotel next year for our annual April trip to the North Carolina coast.

  • Stayed: April 2014, travelled with friends
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Thank Strong061857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasey R, Manager at Residence Inn Manassas Battlefield Park, responded to this reviewResponded 4 May 2014

Thank you for taking the time to share your feedback about your stay at the Residence Inn Manassas. Everything we do is aimed at providing exceptional customer service for our guests, and I am so glad we provided that for you. We are happy that you were pleased with our recently renovated rooms, and that you experienced a comfortable, quiet stay.

We look forward to serving you next year when your travels bring you back to the area.

Warm Regards,
Kasey R

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Reviewed 11 April 2014

Very comfortable-Great Breakfast for this type of Hotel-Afternoon snack that could be dinner-Close to the Battlefield-Quiet-Clean-Looks like it was recently remodeled-Staff was great-very helpful-We needed a large suite and it was great. 2 bedrooms and a living room for a very reasonable price

Room Tip: We were on the top floor-I requested a quiet room and got it
  • Stayed: April 2014, travelled with family
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1  Thank LK_MB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasey R, Manager at Residence Inn Manassas Battlefield Park, responded to this reviewResponded 16 April 2014

Thank you for providing feedback about your recent experience at the Residence Inn Manassas. It was our pleasure to serve you during your stay in our beautiful, newly renovated rooms. I am so glad our staff was able to provide you excellent customer service.

We hope that you will give us the opportunity to serve you again, and look forward to your return.

Thank you,
Kasey Roach

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Reviewed 1 April 2014

I commented about this hotel before, and said it was good but a bit outdated.
I returned there in March 2014, and the hotel and rooms have been refurbished: breakfast area, room kitchen, carpet, part of the furniture,... So all-in all excellent value for the money.

  • Stayed: March 2014, travelled on business
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Thank Sloeber12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasey R, Manager at Residence Inn Manassas Battlefield Park, responded to this reviewResponded 16 April 2014

Thank you for taking the time to share your experience about your recent stay. We are delighted that your enjoyed staying at our beautiful newly renovated hotel.

We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you,
Kasey Roach

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Reviewed 27 March 2014

We enjoyed our stay in a lovely two bedroom suite here. The rooms were very clean and had everything we needed. The staff were helpful with directions to a local winery. This hotel is pet friendly. They do charge a non-refundable fee of $100 for your pet. You need to have a crate for your dog, or they will not do maid service. That is understandable, to protect their employees. We were only staying two nights, so it was not a problem for us.

  • Stayed: March 2014, travelled with family
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Thank uncjillrossmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasey R, Manager at Residence Inn Manassas Battlefield Park, responded to this reviewResponded 16 April 2014

Thank you for taking the time to provide us feedback about your recent stay at the Residence Inn Manassas. Everything we do is aimed at delivering excellent customer service to our guests, and I am so glad we provided that for you. We hope you enjoyed your visit to the local winery, and hope to serve you again when your travels bring you back to the area.

If I can be of any assistance to you, please do not hesitate to contact me directly.

Thank you,
Kasey Roach

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Reviewed 26 March 2014

The Residence Inn located nearby the Manassas Battlefield National Park in Virginia is an excellent facility which has a dedicated and professional staff. Every staff member from the front desk to the maintenance department perform their duties in an efficient and caring manner. Extras at this facility include healthful breakfast choices daily and light suppers provided on certain weekday nights.
The Inn is situated just a short distance from a major commercial area that offers plenty of restaurant choices (chain franchises), but a short drive to Oldtown can direct you to local offerings. The downside to this location is that the commercial area is very, very busy. The location does however provide easy access to I-66 so that Northern Virginia sites and DC are within reasonable distances.
Note however: this facility appears to be a favorite of touring youth soccer groups. Even when well behaved, 30 children completely overwhelm a breakfast area designed for 20. Marriott management must, at a minimum, inform guests when such a group is going to take over the facility. A better solution would be to offer guests a voucher where they might have a quiet breakfast elsewhere.

  • Stayed: March 2014, travelled as a couple
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Thank CyclingKen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasey R, Manager at Residence Inn Manassas Battlefield Park, responded to this reviewResponded 16 April 2014

Thank you for your feedback about your stay at the Residence Inn Manassas Battlefield Park. It was a pleasure to read your great review of our beautiful newly renovated hotel. I am so happy that you enjoyed our amenities, and that our staff performed exceptionally during your stay. We are thankful for your business and value your opinion. We are looking forward to serving you next time your travels bring you back to Manassas!

Thank you,
Kasey Roach

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Additional Information about Residence Inn Manassas Battlefield Park

Address: 7345 Williamson Blvd, Manassas, VA 20109-2659
Region: United States > Virginia > Prince William County > Manassas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Manassas
#8 Business Hotel in Manassas
Price Range: £86 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Manassas Battlefield Park 3*
Number of rooms: 107
Official Description (provided by the hotel):
We are conveniently located close to major corporations, such as MTC Technologies, Lockheed Martin and Micron as well as Manassas Regional Airport, Nissan Pavilion and Gainesville Shopping District. During your stay with us take time for shopping at Potomac Mills Outlet, Virginia's largest enclosed outlet mall, tour our historical battlefields or wineries that are easily accessible by car, or enjoy a few rounds of golf at Heritage Hunt, Bristow Manor and Lake Manassas. ... more   less 
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Also Known As:
Residence Inn Manassas Battlefield Park Hotel Manassas
Manassas Residence Inn

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