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“Spectacular!”

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Colina del Paraiso by CheckIN
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Spectacular!”
Reviewed 29 June 2014

Returned just 4 days ago after 2 week holiday and despite having an accident on first day (broken leg and both ankles badly sprained), still had a great time, thanks to the help and kindness of the staff at this establishment.
The apartments are fabulous - we stayed in a penthouse with spectacular views of mountains, sea and golf courses. I would like to say a big THANK YOU to the reception staff for arranging wheelchair rental and taxis throughout our stay. They were so kind and nothing was too much trouble for them. I would definitely return. Love this place and the people!!!

Room Tip: Penthouses best for views and privacy.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Debbie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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420 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kent
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 June 2014

We had an awesome week during May in what can only be described as a huge luxury penthouse with out own roof terrace pool. The entire resort was spotless, with gleaming pools and very well kept grounds. The staff went above and beyond the call of duty, every single member was extremely helpful and polite. Ivan, Maria, Christian and Fabio, thank you for making our stay what is was, see you again soon x Gordon

  • Stayed May 2014
    • Value
    • Location
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    • Service
Helpful?
7 Thank Gordon666A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 June 2014

We'd read the good reviews on here before going and were not disappointed. Our 3-bedroom (and 3 bathroom!) apartment was massive. The kitchen was well equipped (hob, oven, microwave, fridge, freezer, kettle, toaster, dishwasher, washing machine). It was clean and tastefully decorated. The balcony was huge and could be accessed from all three bedrooms as well as the lounge. Sunbeds were provided on it as well as a table and chairs. There were 3 swimming pool areas - we tended to only use the middle one as this also has a small children's pool which kept our 3-year-old entertained. The poolside bar is also near this one. The reception area is nice although I only went there to check in and check out. There is a small children's playground near to it, also tennis courts. We didn't use the on site restaurant. As others have said you really need a car here. We drove to the big Carrefour hypermarket at Estepona for our initial food shop although subsequently used the Mercadona which is only 5 minutes away (right by where you turn off the A7) and this seemed to have reasonable prices.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank George_L_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColinadelParaiso123, Manager at Colina del Paraiso by CheckIN, responded to this review, 20 June 2014
Dear George_L_England,
Thank you for posting your very positive comments.
I am glad to read that you enjoyed your stay and found your accommodation clean and satisfactory in terms of your expectations.
We hope to see you again in the future.
Warm Regards,
Paul O'Neill
Chief Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croydon
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2014

This is our second stay here, we stayed a week at the same time last year and loved it so much we had rebooked within a few weeks getting home.
This time though the standards have seriously dropped and their customer service has been awful!
We had booked a penthouse this year, when we arrived it was like the apartment wasnt ready. The floors inside appear to had not been cleaned and also on the roof terrace, not only was there cigarette butts there but also glass which I cut my foot on! Our roof top pool was also dirty, scum around the edge and made our costumes turn yellow.
The sunbeds we had were different to the norm and were very uncomfortable so we asked for these to be swapped with the normal ones. We have two days left out of 12 and this far, even after several times asking no-one has even bothered to come back to us on this.
The write up on there website clearly states a welcome pack and VIP extras for the penthouse, we got none of this. Again, have asked about it several times and again no-one has come back to us.
The rooms are 'cleaned' just once in ur stay, 12 days we are here for and have had one change of sheets/towels after harassing reception for this, however no cleaning done.
After asking to speak to the manager which we weren't allowed to, instead the lady on reception took down own notes and said she would pass it on and someone would be in touch... I've heard that several times in the last week and surprise surprise we have heard nothing!
Although the property is lovely the service from the staff and manager is simply not good enough. I work in travel and I apologise to anyone I have recommended and booked here as this is not what our experience was last year. And I will certainly not be recommending it again. The property may be nice but there is a lot of nice properties around, the one thing that set this place aside was the service and now that hasn't gone it just 'another' standard appartment complex in Spain!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jennh6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColinadelParaiso123, Manager at Colina del Paraiso by CheckIN, responded to this review, 20 June 2014
Dear jennh6,
Firstly, I really want to apologise that you were dissappointed in your stay with us.
I have read your feedback in detail and it has been reviewed with the heads of departments and our manager.
Our standards were obviously not maintained in a number of instances. It is particularly frustrating when requests are not fulfilled. There was a breakdown between our uphouse staff, reception and management.
Though our manager, Victoria did attempt to make contact on a few occasions, she did not reach you.
All our procedures have now been reviewed to try to ensure that this system breakdown does not occur again.
I genuinely want to thank you for bringing these faults to our attantion. I helps us to improve and provide a fantastic holiday for all our guests.
If I can be of any further assistance or you want to discuss anything, please do not hesitate to contact me.
I would love the opportunity to welcome you back to Colina Del Paraiso and ensure that you had the holiday that you would expect.
Yours sincerely,
Paul O'Neill
Chief Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2014 via mobile

Jus had nine days at the colina and what a wonderful place. Accommodation was first class a full size kitchen with every utensil you might need. Our apartment was on the ground floor lookin across at the pool and had a lovely view. Can't comment on the food as we didn't try it but it looked good and reasonably priced. You do need a car as nothing is within walking distance but the supermarket is only a 5 min drive and Marbella is a short drive away too. Couldn't fault this place if I tried and will definitely be returning

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Jo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2014

My partner and I booked Colina Del Paraiso for a holiday where we were attending a friends wedding locally. When I found it on Alpharooms.com I recommended it to two other groups who were attending the wedding. I was nervous then, as I was worried if the place was not nice that I would have recommended it to others! But when we arrived we were amazed! We had an amazing apartment, loads of space, master bedroom en suite. The living area and kitchen were very spacious too and the sun terrace had enough room for 5 sun loungers, a table an chairs for 6 people plus more! Apartment was spotless and the complex was too, three large swimming pools and a children's pool. Staff were very friendly and helpful. One of the nights we ate in the complex restaurant, food was lovely but service was a little slow but hey this is the Costa del Sol and the pace of life is a little slower here! The food was lovely and the staff really looked after us as our friends had a 1 year old and we had to keep moving tables as the sun moved around to protect him from the direct sun. Overall the experience was amazing and all of the people I recommended the venue too were delighted with it too. We would definitely recommend this place to people in the future and would like to go back ourselves. The only slightly negative things I could say about the place is you need a car are it is slightly out of the way but we had a car and we were fine. Taxis are easy to come by and not too expensive. Once you have a car it is a great location, less than an hours drive to Malaga and Gibraltar and less that 15 minutes from Marbella, Puerto Banus and 5 minutes from Benahavis village. We found the roads in that part of Spain confusing so we would recommend to bring/get an updated satnav. We used an offline map app on our tablet but as it was not updated it tried to get us to turn where you could not turn! The apartments were serviced once during our week stay, bed and towels were changed but the bins were not taken out. We had to go and look for a place to dispose of our bins. Apart from that an amazing stay!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Catriona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billericay, United Kingdom
Level 4 Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 9 June 2014 via mobile

This was our 2nd visit to these amazing apartments and yet again they did not disappoint. They are fitted out to the highest possible standards and the whole complex is kept to an immaculate standard. They are in an ideal location and not far from any of the more popular resorts. We booked through loveholidays.com and got a truly great deal. We will be going back at the earliest opportunity

Stayed May 2014, travelled as a couple
Helpful?
4 Thank Wayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Colina del Paraiso by CheckIN

Property: Colina del Paraiso by CheckIN
Address: Carretera Cadiz, km 166 | Urb. El Paraiso Alto, C/ Pinsapo, 29679 Benahavis, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benahavis
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #1 of 7 Speciality Lodging in Benahavis
Price Range (Based on Average Rates): £
Hotel Class:4 star — Colina del Paraiso by CheckIN 4*
Number of rooms: 113
Official Description (provided by the hotel):
Colina del Paraíso is a newly built self-catering resort located 10 minutes west of Puerto Banus, nestled in the hills of Benahavis, offering privacy and tranquility. Within close proximity of the self catering complex are long stretches of beautiful coastline and some of the best beaches in Europe. There are a selection of three bedroom apartments, townhouses and penthouses including grand rooftop terraces with private pools or whirlpools. Colina del Paraíso strives to offer a world of comfort, leisure and relaxation, where you can also enjoy our on site sport facilities like swimming, tennis, practice driving range, paddle tennis and a fully equipped gymnasium.Also on site, our renowned Italian bar and restaurant Angelica. Enjoy delicious Italian fare with stunning vistas of the coast as far as Gibralter and Africa. ... more   less 
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Also Known As:
Colina Del Paraiso Hotel Benahavis
Colina Del Paraiso By CheckIN Benahavis, Spain - Costa Del Sol

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