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“Fantastic Flamingos Golf Club”

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Villa Padierna Palace Hotel
Ranked #1 of 4 Hotels in Benahavis
Certificate of Excellence
Reviewed 20 May 2014

Myself and a friend of mine travelled the hour to play this course. We parked in the tight underground car park and made our way up to the first tee via the lift. The view from the first tee is slightly daunting and a great intro to the rest of the course which gets better as you get further into it. We walked and carried our bags which wasn't too difficulty but others may want to get a buggy as soon holes are quite uphill. The course was in immaculate condition and there's some great views from the top.
My only gripe is after the 18th hole we decided to have a drink or two. I ordered a Milkshake and my friend ordered a beer and we sat out on the veranda. The drinks arrived and I commented on how nice the Milkshake tasted. Then the bill arrived, €4.50 for a beer which is fine and expected in such a place but €13 for a Milkshake or as they call it a fruit punch (see pic attached). What a rip off. It left a sour taste as well left (pardon the pun) which was a pity.

  • Stayed: April 2014, travelled with friends
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1  Thank AJ&Keats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations V, Guest Relations at Villa Padierna Palace Hotel, responded to this reviewResponded 23 May 2014

Dear Guest,

Thank you very much for such a good feedback of our Golf Course. Reviews like yours let us now we are on the right track.

Our golf course Los Flamingos is the perfect place to have a beautiful golf day. Also for your next visit I would like to recommend you our other two golf courses Alferini and Tramores so then you can have a different golf experience!

I have already shared your comments about the milkshake to our Food and Beverage Manager; your suggestions will be taken in consideration.

Please let us know when you are planning your next visit!

Best Regards,

Margarita Suarez
Guest Relations
Villa Padierna Palace Hotel

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231 - 237 of 808 reviews

Reviewed 19 May 2014

After a heavy moving, I just needed a place to relax and Villa Padierna was just perfect for that! I booked one of the villas with a pool, and it certainly was a positive surprise! Two floor apartment with calm and warm decoration, with spacey rooms up and downstairs and a private terrace with a pool was really worth it. The hotel itself is very nice and the pool area beautiful. Also the restaurants were providing a nice atmosphere and the food was quite good. The service at the hotel was excellent; I was even offered a late check-out without asking for it! The Spa is very good and I had some relaxing treatments there. The gym is quite small, but sufficient for a vacation gym given that I was most of the time the only person there. The only disappointment was the Beach Club which does not fit to this hotel's standards. In overall, I had a really great and relaxing week at this beautiful hotel with friendly and good service.

Room Tip: The villas are really a piece of luxury
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  • Stayed: April 2014, travelled solo
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Thank expataecl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations V, Guest Relations at Villa Padierna Palace Hotel, responded to this reviewResponded 21 May 2014

Dear guest,

We sincerely appreciate your comments regarding your recent stay at Villa Padierna Palace Hotel, it is always a pleasure to receive such positive feedback.

We are very happy to hear you liked the villa where you stayed and the restaurants. But most of all, we would like to thank you most sincerely for your generous comments concerning the quality of our staff and our service.

We will share your comments with the team, we look forward to welcoming back you again on your next visit to Marbella.

With kind regards,

Maria Enrile
Guest Relations
Villa Padierna Palace Hotel

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Reviewed 17 May 2014

We stayed in this hotel in April and had a great time. The rooms were excellent and the staff very helpful. However for a five star (or six star hotel), there were a few small changes which would have made a big difference.

1) There were no complementary water bottles in the room. There were smaller bottles in the mini-bar. However after a day on the golf course or a night eating out, it is really nice to have a bottle of water in the room. We had to go to a local petrol station to buy bottles of water. Water bottles in the room either complimentary or for a reasonable charge is a facility which other hotels of a lower star rating offer. It seems that this was not merely an oversight from the Villa Padierna but a conscious decision not to provide their guests water in the rooms.

2) The English language newspapers in the breakfast area were never available in the morning. Sometimes it was possible to find one later in the afternoon but there only ever seemed to be one copy and one title available (Daily Mail I think). Again, given that the local petrol station had a wider range of newspapers from early morning, it would seem reasonable that the Villa Padierna could arrange to have a wider selection and also have the newspapers available earlier.

3) While WI-Fi was available, you had to specifically request it from the hotel reception. Again hotels of a lower star rating routinely include the wifi password and access details with your room key at check-in. Alternatively, other hotels offer complimentary wifi access with your last name and room number on the login screen. This facility was not available at the Villa Padierna.

While I enjoyed my stay, a few small (inexpensive) changes would make a big difference. As all of these are within the control of management and relatively easy to implement, my star rating reflects the fact that such a top rated hotel has neglected to do so.

  • Stayed: April 2014, travelled with friends
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2  Thank Donlewey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations V, Guest Relation at Villa Padierna Palace Hotel, responded to this reviewResponded 20 May 2014

Dear guest,

Firstly we want to thank you for your feedback about Villa Padierna Palace Hotel. We apologize that your expectations have not been satisfied. Our Hotel is one of the reference hotels in Costa del Sol; we are 10 years working to keep high quality standards


With regards to internet connection please note that we normally offer the wiffi code during check in, wiffi codes can also be given at any time over the phone for your room or at Front Desk when requested. We apologize if this caused you any inconvenience.

We have a very wide menu at the mini bar and we offer a 24 hour room service for our guests in case they need other alternative options not offer at the mini bar menu, including still or sparkling water.

With regards to Newspaper , I would like to inform you that we supply to our guests a selection of newspapers in three different languages, Spanish, English and German, newspapers can be found every morning at La Loggia restaurant, were breakfast is served.
Please note that a wider selection of newspapers can be ordered at Front Desk on a daily basis.

We have taken good note of your feedback and we would like to impress you in your next visit, our objective is to take care of our guests. Please, don't hesitate to contact us for any future reservation and we will personally ensure that your experience will be memorable.

Kind regards

María Enrile
Guest Relations
Villa Padierna Palace Hotel

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Reviewed 13 May 2014

My wife and I came to this hotel for an 18-day conference and It has been a wonderful experience. The gardens and grounds are beautifully designed and there is a golf course surrounding the hotel. Even though the hotel was said to be full we never noticed any noise or sense of crowding. The housekeeping staff are great as is the food.

While you are visiting the area, I recommend a trip into the old town section of Marbella.

  • Stayed: May 2014, travelled on business
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Thank CA108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations V, Guest Relation at Villa Padierna Palace Hotel, responded to this reviewResponded 20 May 2014

Dear guest,

We sincerely appreciate your comments regarding your recent stay at Vila Padierna Palace Hotel; it is always a pleasure to receive such positive feedback.

Taking a moment of your time to share your experience with other travelers is something we highly appreciate.

We look forward to welcoming you back in the near future.

With best personal regards,

Margarita Suárez
Guest Relations
Villa Padierna Palace Hotel

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Reviewed 7 May 2014

We have spent one week in the hotel in the beginning of May together with our 8-months old son and we had enjoyed every single bit of our stay. The rooms are spacious, well lit and excellently decorated (a bit fancy but not exaggerated). The lobby is huge and gives a very warm welcoming impression upon arrival. Most of the staff is very well trained and speaks perfect English, something that should not be taken for granted even in this highly touristic area of Spain. The outdoor facilities of the hotel impress with their perfect architecture and elegant design. The pool, the terraces, the amphitheater and the golf courses are all top.

The only two dissapointments in this hotel were the beach club. The beach club was completely unprepared, taking into account the season in which we visited the hotel. The whole facility was more or less under construction and the relaxing was impossible due to the drilling sound of various machines going around and taking care of the surrounding grass and sandy areas. Don't get me wrong; I know that these things may be necessary but it is completely irrational not to have done it at least one month before the beginning of the season. All of this combined with the fact that the hotel guests have even to pay for a few plastic sunbeds make the concept of the hotel's own beach club a catastrophe. Another negative impression was the fact that the Spa gave the wrong treatment to my wife at her birthday. The staff appeared uncomfortable and inflexible to change it after my wife has realized later that the wrong treatment is given to her. These two negative points deprive the hotel from being given a 5 star rating in my review. Apart from those though, everything else was perfect.

Room Tip: If you travel as a family with babys or small children, I suggest you to book one of the Junior Suit...
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  • Stayed: May 2014, travelled with family
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Thank ggkekas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations V, Guest Relations at Villa Padierna Palace Hotel, responded to this reviewResponded 9 May 2014

Dear Guest,

Thank you for your last visit at Villa Padierna Palace Hotel, also for sharing your experience on Trip Advisor.

We regret that we did not exceed your expectations in your recent visit to our Beach Club and Spa. Concerning your comments abut the Beach Club I let you know we solved already the problem and I would like to apologize again for the noise you had to experience during your stay. Moreover we are introducing improvements in our Spa in order to ensure our guest satisfaction and provide the best service .Therefore your suggestions will be taken in consideration.

However I would like to thank you about your good comments of the hotel, facilities and staff.

We hope to be able to welcome you again, so you can experience the improvements we do based on our guests comments.

Sincerely,

Margarita Suarez
Guest Relations
Villa Padierna Palace Hotel

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Reviewed 5 May 2014

My wife and I stayed here in March for a short (4 day) birthday visit. We thoroughly enjoyed our stay. The ultra friendly and helpful staff cannot be beaten. After one of our bags was mislaid, the reception team were already on the phone sorting it out by the time we got up in the morning, we had checked in late the previous evening and we were too shattered to resolve the problem late at night.

The room was superb and the restaurants were absolutely fabulous, great food superb service. To cap it all a lovely bottle of Cava and chocolate covered strawberries awaited us upon our return to our room on the birthday, how thoughtful!

We shall return.

  • Stayed: March 2014, travelled as a couple
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Thank StephenR744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations V, Guest Relations at Villa Padierna Palace Hotel, responded to this reviewResponded 8 May 2014

Dear guest,

We would like to thank you from Villa Padierna Palace Hotel for your positive comments. We treat every single one of our guest in the most special way, more if they spend their birthday with us!

We are glad to hear that you enjoyed your stay and that our staff was as you expected.

We are looking forward to welcome you back on your next visit.

Sincerely,

Maria Enrile
Guest Relations
Villa Padierna Palace Hotel

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Reviewed 5 May 2014

The views and enclave are privileged and fascinating, the buildings are palatial, the decoration and flow of social areas elegant with lots of statues and architectural graphics. The overall sensation is a sumptuous Mediterranean villa that if private only the very few could own.

The staff is always smiling, courteous and ready to go out of their way to serve. Contrary to some comment I have read regarding breakfast, our experience was excellent. It is served as a buffet in a Monaco style terrace, the selection is as complete as any one could expect and all the components are prime quality.

Room and linen are refreshed every time you walk out, three times a day if necessary.

Great golf, relaxing pool and a beach club down the hill which offers a great paella.

Definitely this is a place to return.

Room Tip: We were in room 228, which offers smaller terraces but great views. Most room in this wing are compa...
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  • Stayed: May 2014, travelled as a couple
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Thank 101CLUB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations V, Guest Relation at Villa Padierna Palace Hotel, responded to this reviewResponded 6 May 2014

Dear guest,

From Villa Padierna Palace Hotel we would like to thank you for your kind comments about the location, our staff and our restaurants. Everyday we try to make our guests feel as most comfortable as possible and with an exclusive treatment.

Please, don't hesitate to contact us for any future reservation.

We hope to welcome you back soon; we send you our kindest regards along with our most sincerely appreciation for sharing your comments with us.

Sincerely
María Enrile
Guest Relations
Villa Padierna Palace Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa Padierna Palace Hotel

Address: Ctra. de Cadiz, Km 166 | at Flamingos Golf Club, 29679 Benahavis, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benahavis
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Benahavis
Price Range: £220 - £1,178 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Villa Padierna Palace Hotel 5*
Number of rooms: 129
Official Description (provided by the hotel):
There are very few places in the world that inspire such serenity and beauty as the surroundings of Villa Padierna Palace Hotel, located in the heart of the golden triangle: Marbella, Benahavis, Estepona, our Luxury 5 Star has been recognized by Seven Stars & Stripes as Six Stars, and recently awarded as the world best Golf Resort by the World Travel Awards. Designed as a replica of a Tuscan palace, offers 129 deluxe rooms and suites also including 9 Villas with private pool, and a wide selection of unique experiences, such as three 18 holes Golf courses; Flamingos, Tramores & Alferini, Medical Wellness Spa, Racquet Paddle Club, 4 Restaurants and its exclusive Club de Mar on the Mediterranean Sea. ... more   less 
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Also Known As:
Ritz Carlton Marbella
Padierna Hotel Marbella
Padierna Villa
Villa Padierna Palace Hotel Benahavis, Spain - Costa Del Sol

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