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“A hotel for the ages....for all ages”
Review of Molino del Santo

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Molino del Santo
Ranked #1 of 2 Hotels in Benaojan
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
140 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“A hotel for the ages....for all ages”
Reviewed 21 July 2014

No other hotel stirs such strong emotions in me as the Molino de Santo and I suspect I am far from alone in feeling this way. The hotel is a living, breathing tribute to 30 years or so of dedication by Andy, Pauline and their remarkable team towards creating a genuine oasis from the rigours of everyday life. We do not go every year, there are other parts of the world that require investigation and very interesting they are too but returning to the Molino is the only place that genuinely feels like we are coming home. Like the songs of The Eagles (for my age group) and the Olympic Games, visits to the Molino have become part of the soundtrack of our lives.

I have tried to capture something intangible in this review rather than compliment the rooms or the food or the pool (lovely as they are) because that does not necessarily distil the essence of what draws you back. It is more the rhythm of life there, expertly orchestrated by the entire team, a collective ethos that creates the perfect environment for relaxation that in turn allows you to enjoy the best quality time with your loved ones. Its why most of us go on holiday but so often things are not quite perfect.....here they are.

Thanks guys for putting your heart and soul into it for all these years. You have created an extraordinary force for good.....a hotel for the ages.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Lewis_Ma_48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndyMolinoSpain, Owner at Molino del Santo, responded to this review, 24 July 2014
Thank you Reviewer for saying such lovely things about Molino del Santo.

It is such a pleasure to read such lovely words - I will definitely get them translated to share with our brilliant staff to reinforce what they should already know - they do an amazing job.

I understand that there are lots of places to visit in the world but it is great to know that we occupy a special place in many of our guests' hearts.

Look forward to seeing you again whenever you decide the time is right!

Best wishes

Andy Chapell for Molino del Santo
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  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (341)
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English first
Berkshire, England
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2014

We stayed here for the night of my husband's birthday in order to have dinner in the restaurant having previously sampled a delicious lunch. Our superior room was very comfortable and perfectly acceptable for a 2 star hotel. Dinner was delicious and the setting gorgeous. We spend half our year in Andalucia and, unlike a previous reviewer, regard this as a very special place. Very little research would reveal that the hotel is the destination, not the area around the station. We will definitely return and would encourage anyone looking for a night or two of rest and relaxation, helpful friendly staff and delicious food to book in now.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank rose1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndyMolinoSpain, Owner at Molino del Santo, responded to this review, 24 July 2014
Thank you Rose for taking the time to post this review for us. We are delighted that you enjoyed your stay and hope very much that you will be able to return soon.

Feedback like this from guests is hugely appreciated.

Andy Chapell for Molino del Santo s.l.
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Henfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2014

The Molino del Santo is hidden away but not too far from beautiful Ronda.
Once you enter the main gateway you enter a world of tranquillity and the sound of splashing .water.
Warmth of welcome is guaranteed. Rooms are old world and very comfortable. Cuisine is excellent and if like me you are a vegetarian you can be sure that this is not a problem.
The Pool and surrounding garden is an oasis of greenery and tranquillity.
We do hope that we can return soon
Sharon & Gerry

Room Tip: If you have physical impairment, there are rooms which are on ground level but the Pool is accessed...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndyMolinoSpain, Owner at Molino del Santo, responded to this review, 24 July 2014
Thank you for saying such complimentary things Gerry and Sharon - we very much hope that you will be able to visit us again soon.

It is so appreciated that people take the time to post these reviews - we are all busy but it is so kind of some folk to make the time to support us.

Andy Chapell
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Clitheroe, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

You felt the tension sap away the moment we walked into the hotel and it didn't disappoint at any level we arrived for lunch it was great. Service was great from there on. The room was nice and quiet and cool just a short walk to the fantastic pool. When it came to leave the staff helped and didn't rush us, so we stayed for a fantastic paella wow and back on the train.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Stuart R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndyMolinoSpain, Owner at Molino del Santo, responded to this review, 20 July 2014
Thank you Stuart and Max for your very kind words.

I am delighted that we were able to offer you to stay in your room beyond normal check-out time so that you could enjoy a paella before catching the train. Paellas are best eaten at lunchtime in my - and the locals' - opinion. A bottle of Rosado wine, some dappled sunlight under the willow tree ... heaven!

When guests' rooms are needed by our normal check-out time of noon, we also have a small courtesy room which is allocated on a first-come, first-served basis. The room has a shower and loo and means you can change before travelling onwards.

Andy Chapell for Molino del Santo s,l,
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Copenhagen, Denmark
Level 6 Contributor
603 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
Reviewed 18 July 2014

One hour from the tourist inferno of Ronda this fabulous British owners hotel offers peace, spacious clean rooms, a huge cool pool and lots of good vibrations. Stay here at least one night - and remember to have dinner in the excellent restaurant.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Mogeltoft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndyMolinoSpain, Owner at Molino del Santo, responded to this review, 20 July 2014
Thank you for your taking the time to write this review for us. Some enquiries we receive do not confirm when they realise we are about a few minutes outside the town of Ronda - but you are quite right to point out that there are great advantages to staying with us - nearby in a peaceful spot - if you want to relax and kick back.

Would you be interested in being our Copenhagen sales agent?!!!

Andy Chapell for Molino del Santo s.l.
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Sitio de Calahonda, Spain
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014

The hotel gardens and the terrace are absolutely beautiful, as is the pool area with its lush flower beds and lawns. Unfortunately though, for me, this was the only positive of our stay at this hotel. The actual location of the hotel is not great and please don’t think you’ll be staying in a charming white village because you won’t! This hotel is not in the main village of Benaojan itself, but in Benaojan Estacion, which is nearby and really has nothing to offer there apart from the station. The immediate surroundings of the hotel are not at all attractive. We really wanted to stay at the Molino just to relax and chill out, but found ourselves using it as a base to go to other places.

A plus point is that there is a very picturesque train journey that can be taken from the station right down to the coast and is well worth doing. The trains are, however, very infrequent, but the hotel reception has a timetable.

We had reserved a superior double room which unfortunately did not live up to expectations at all and was vastly over-priced. I hate to think what a standard room is like. Sorry to repeat myself, but it really is not worth the money and is not a superior room. I was extremely disappointed and upset as it was far, far below the standard I had expected. It was very basic and uninviting. The room also had a terrace with two very worn chairs and a table on it. In fact, the furniture in most of the public areas of the hotel, and in particular the lounge, is very old and shabby.

The restaurant also was a complete disappointment. The first night we ate from the set menu and both had to send our main courses back. The restaurant manager was concerned about this and persuaded us to give them a second chance on our second night and not go further afield to eat. We decided that lightning couldn’t strike twice and that we’d give it a go again. How wrong we were! Again, we were bitterly disappointed and neither of us ate our main course. We didn’t even mention it or complain to the staff that night; we were just very disappointed with the hotel and pleased to be leaving the next morning. Breakfast was the same by the way; very lame.

Throughout our stay though, I have to say that the staff, with the exception of one, were charming and tried their best to help.

To sum up, we have travelled extensively and stayed in all types of hotels in all sorts of locations. We live in Andalucia so are well-used to local standards and expectations here. I don’t think, in fact I know, that I have never been so disappointed in a hotel. I cannot for the life of me understand why it receives such rave reviews and it sincerely does not deserve its Certificate of Excellence from Trip Advisor

Room Tip: Sorry, can't help as I wouldn't risk staying here again
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Margaret N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndyMolinoSpain, Owner at Molino del Santo, responded to this review, 15 July 2014
I would like to make it clear that this reviewer is the wife of Jack N whose comments are below so these two very disappointing reports refer to just one visit.

I can only reiterate the comments that I made to this lady's husband that of course we are very frustrated when anyone has such negative feelings about aspects of our hotel and restaurant.

We ask all of our guests for feedback via a questionnaire and use these comments to assist us to plan our policies., although many people say things like "Please don't change a single aspect ", "This is a Very Special Place " - as well as all of the hugely complimentary things that people feed back on Trip Advisor. Nowhere is perfect though and we do take all constructive comments very seriously and use them to influence our planning decisions as we work to ensure that we offer the best possible experience to our guests.

It is a source of great pride to the whole team at Molino del Santo that every year we provide many hundreds of people with a wonderful experience which they repeat regularly and recommend to their friends. 70% of people visiting the hotel this year have been before - some of them very many times.

Evidently these guests chose the wrong hotel for their requirements and we are very sorry about that. However we do not believe it is chance that we have been awarded a Travellers' Choice award for every one of the last five years based on the feedback from a huge number of visitors.

Andy Chapell , Owner and Manager, Hotel Molino del Santo
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Mijas, Spain
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2014

Based on our experience the hotel does not deserve trip advisor certificate of excellence rating. The food in the restaurant was very bad, breakfast was a disgrace the fried egg container had about a dozen eggs all broken with yolk all over the place.
On our first night we both sent our main course back, the second was the same although we did not return the main courses as it was my wife's birthday and we did not want to spend the evening complaining ( what a disappointment )
On check out the hotel receptionist showed no interest and could not be bothered to read our comments sheet.
The hotel puts news letters on every available space blowing their own trumpet to the point of arrogance.
The room was sold as a superior double that is was not we have travelled extensively and would not expect to pay 168 euro for a small room without a TV
We would not recommend them to anyone and would do our best to dissuade our friends from going to this over priced and over rated. Hotel.

Room Tip: Find another hotel
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Jack N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndyMolinoSpain, Manager at Molino del Santo, responded to this review, 14 July 2014
It is of course very disappointing for us to receive a review like this. It is difficult to accept that we can not please all of our guests all of the time no matter how hard we try but it is the reality of our trade.

All of our staff are fully committed to providing an excellent service although we are human and we do make some mistakes. Whenever this happens we do all we can to rectify the errors at the time if it is within our power. Some issues of course are subjective. The guest who wrote "Wonderful Weekend" below stayed the week before in the same room as this reviewer and wrote nothing but positive things about it.

We do try to be totally honest on our website - why wouldn't we be? - and we do state that we provide neither televisions nor radios in the hotel. This review is useful in alerting us to the fact that we need to make this more prominent and thus appeal to the vast majority of your visitors who are delighted to escape TVs and the news for a few days. We are also reviewing our breakfast service as I type and we are very grateful for the feedback which can only serve to help us to consider ways to improve the experience for our highly-valued guests.

I have been in contact with the customers directly to offer my sincere regrets that we did not meet their expectations.
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Additional Information about Molino del Santo

Property: Molino del Santo
Address: Avenida Estacion, 29370 Benaojan, Spain
Region: Spain > Andalucia > Province of Malaga > Benaojan
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Benaojan
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Molino del Santo 2*
Number of rooms: 18
Reservation Options:
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Also Known As:
Molino Del Santo Benaojan
Molino Del Santo Hotel Benaojan

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