My wife and I had the pleasure of staying at this location in/on November 25th - 26th. My wife and I needed a quick get-a-way before spending time with family on Thanksgiving. I give this location an "average" review because of the problems I encountered. First, I arrive at The Madison in my SUV with my wife. The valet person was not as friendly as the person who arrived in a luxury automobile. He was hard to understand and held his hand out for a tip after assisting me (something I never experienced before). Check-in went smooth with Whitney. She is very friendly and had my reservation and everything down correctly. My wife and I were celebrating a anniversary, but this was never brought up with any staff member to make us feel special. We get to our room - Superior King on the 7th floor - #710. As we entered the room, there were stains on the carpet and the A/C made a sqeek whenever it kicked on. We called Maintenance (twice) and he finally showed. He attempted to fix it and say it was fixed when it wasn't. Keith offered to change our room. I called the front desk to change rooms and Megan gave us a complimentary upgrade to a Premier Room - #712. It was a nice upgrade and had nice features, but it wasn't enough (in my opinion). The rest of the time was pleasant. We took the house car (Lexus 600H Hybrid) - complimentary in a 2-mile radius. The driver, Patrick, was really friendly. Breakfast was bland, excpet for the breakfast potatoes. Do not order the scrambled eggs - they have no taste. I really wouldn't stay here again until there were some vast improvements done. The hotel is in a great location in Buckhead and the pool was very nice.
- Official Description (provided by the hotel):
- Housed in an iconic building designed by celebrated American architect Robert A.M. Stern, Mandarin Oriental, Atlanta soars 42 stories above the Atlanta skyline and offers sophisticated, residential elegance in its 127 spacious rooms and suites. The intimate hotel features a blissful 15,000-square foot spa, indoor lap pool, fitness center, extensive meeting and event space, The Cafe & Bar for exquisite dining and Taipan, serving specialty cocktails. The sought-after Buckhead location is steps away from the region's top dining, chic designer boutiques and cultural attractions. The hotel is 35 minutes from Atlanta Hartsfield-Jackson International Airport and 10 minutes from the DeKalb-Peachtree Airport, which accommodates private aircraft. ... more less
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