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“Great layover when you are passing by Atlanta” 4 of 5 bubbles
Review of Hilton Atlanta Airport

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Hilton Atlanta Airport
Ranked #86 of 172 Hotels in Atlanta
belgium
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great layover when you are passing by Atlanta”
4 of 5 bubbles Reviewed 4 May 2014

We stayed at the hotel for a two days layover at Atlanta. We arrived late from our overseas trip and wanted an easy accessible place not far from the airport : the hilton atlanta aiport matched our criteria. They had a convenied airportshuttle which drove on and off the waiting time was never longer than 10 minutes, better than the local Marta metro :-)
The reception was quick friendly and simple just as the rooms clean and spacious.
We did not eat at the restaurant but at the the sports bar which is on the lowerlevel of the hotel. They had great snacks at a reasonable price.
However they don't have a nice terrace seating area for dining or drinking , somehow a must for cold europeans when they see the sun :-)
Shame that wifi was at an additional cost these days it is hard to imagin that hotels still charge for internet.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank adnila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, 16 May 2014
Dear Adnila,

Thank you for taking the time to give us some feedback on your recent stay with us.

We really do appreciate it and thank you for the tips, We do strive to make very guest feel welcome with our outstanding customer service. We do apologize for the internet cost, but do offer free wifi in our lobby for every guest to enjoy. We do hope to see you soon.

Thank you,

Crystal M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,572 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (224)
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English first
Lot-et-Garonne, France
Level Contributor
501 reviews
246 hotel reviews
common_n_hotel_reviews_1bd8 369 helpful votes
4 of 5 bubbles Reviewed 4 May 2014 via mobile

We stayed here for one night after a late flight. Check in was disappointing - the clerk and her boss were uncommunicative and insincere but got the job done eventually.

The high point of our stay was the room: fabulous bed, spotless cleaning, great shower and the usual lovely toiletries. We were delighted.

The executive lounge was good but there was an honor bar for the drinks. In Hilton's in Europe, the drinks would have been free of charge.

The restaurant lets this hotel down. It's souless and dull but the service was good even though the menu was a bit like a diner.

Finally, the shuttle was perfect!

Overall, I'd happily recomend this hotel.

Stayed May 2014, travelled as a couple
Helpful?
Thank francophileonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, 16 May 2014
Dear francophileonthemove,

Thank you for taking the time to give us some feedback on how we are doing.

We regret that your stay didn't meet your expectations and everything wasn't to your enjoyment. We do hope you will in the near future, please come join us again to let us have another chance to show you our great hospitality.

Please if you have any questions or concerns, feel free to contact me.

Regards,

Crystal M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Okemos, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 May 2014

Everyone was very pleasant. In-room dining went out of their way to make sure I had Coke Zero available for breakfast--it is not normally on the menu. When I lost a button, their customer service team rushed a sewing kit up to my room in time for an emergency repair. Food is a bit pricey for what you get.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, 14 May 2014
Dear Karen H.

Thank you for the wonderful feedback and we are delighted that everything went good with your stay here at the Hilton.

We at Hilton take customer service serious so anything to make the guest feel welcome and make it right, we are one step ahead. We hope to see you back here soon!

Thank you,

Crystal M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 2 May 2014

Great location, generously sized rooms and breakfast but no free wifi except in the lobby which is poor. Service very good especially the breakfast staff. Good gift shop selling everything...no plane noise

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Boofie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, 2 May 2014
Dear Boofie,

Thank you for the feedback and taking the time to let us know how we are doing. We are happy to hear everything worked out for you on your recent stay here with Hilton. We hope to see you again at our hotel.

Thank you,

Crystal M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
106 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 1 May 2014 via mobile

I've decided that my least favorite airport is Atlanta. It's too big, getting a rental car turned in and then going to the main gates is painful and they have a weird way to get picked up by airport hotel vans. So..having a nice property like this with a really nice van driver was wonderful. Nice room, nice views, several restaurants, and a really nice gym. At least something at ATL is nice!

Stayed May 2014, travelled on business
Helpful?
Thank Triciammh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, 2 May 2014
Dear Triciammh,

Thank you for your feedback and taking the time to let us know how we are doing. I apologize for your experience with the airport, it can be alittle tricky, even for me. We are happy that we were able to make your stay enjoyable and give you a piece of mind while here in Atlanta.

We hope you choose to stay with us again and if you need any assistance on your next trip to Atlanta, please feel free to contact me.

Thank you,

Crystal M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quakertown, Pennsylvania
Level Contributor
350 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 bubbles Reviewed 29 April 2014 via mobile

We enjoyed our stay at the Hilton Atlanta Airport. The hotel needs some repairs and it should probably be freshened up in the next few years to compete with the other brands. We ate in the hotel restaurant and the meal was okay, not amazing.

The desk clerk was nice but forgot to offer me water as part of my hilton honors status.

The bed was quite comfortable and the variety of pillows we had (5) was perfect.

Room was clean, and well lit. I love the LED bulbs.

Decor was contemporary yet needed a little attention to scratches on furniture and cracked tile in the shower.

Otherwise it was a nice stay. The one major problem I see with most hotels nowadays is not allowing true temperature control. We prefer to sleep cold 64 - 65 degrees at night and maintaining that temperature in any hotel room is just impossible.

Stayed April 2014, travelled as a couple
Helpful?
Thank Sawwhetowls2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, 2 May 2014
Dear Sawwhetowls2,

Thank you for taking the time to let us know how we are doing. We really appreciate the feedback, we are in the process in a few months to start updating our hotel to accomdate our wonderful guest and make your stay even more enjoyable.

We hope to see you again at our Hilton property.

Thank you,

Crystal M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

The hotel is very comfortable and nice. I felt welcome and appreciated. Room service was great. Secure and safe for my wife who was on her own. Exceptionally friendly and helpful staff. This is a great place to stay going into our leaving Atlanta.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jaxtravelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, 2 May 2014
Dear jacko1954,

This is great! Thank you for taking the time to let us know how we are doing, we really do appreciate it on your recent stay.

We do strive to make every guest stay enjoyable and with great customer service, we hope to see you again and thanks for choosing Hilton.

Thank you,

Crystal M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Atlanta Airport

Property: Hilton Atlanta Airport
Address: 1031 Virginia Ave, Atlanta, GA 30354-1319
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Luxury Hotel in Atlanta
#39 Romantic Hotel in Atlanta
#43 Business Hotel in Atlanta
#46 Family Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Atlanta Airport 4*
Number of rooms: 507
Official Description (provided by the hotel):
The Hilton Atlanta Airport hotel is newly renovated with 17 floors and 507 guest rooms. Our contemporary full service hotel offers a warm, professional welcome in modern surroundings, near Hartsfield-Jackson International Airport and less than ten miles from downtown Atlanta. ... more   less 
Reservation Options:
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Also Known As:
Hilton Atlanta Airport Hotel Atlanta
Hilton Hotel Atlanta Airport
Atlanta Hilton

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