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“Housekeeping needs better standards”

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Hilton Atlanta Airport
Ranked #91 of 172 Hotels in Atlanta
Reviewed 2 June 2014

Cleaniness should be number 1. I have experienced better cleaniness in a small hotel. disappointed. When we check in and you know towels are set-up for 2. you should automatically come to our room once we check in. we are paying to have a relaxed time. Be more accomodating.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this reviewResponded 20 June 2014

Dear Mary P.

Thank you for the feedback and letting us know how we are doing, we do apologize for the way your room was presented with no enough towels.

We strive to make it right the first time with each guest and we hope that you would consider staying with us again in the future .

Regards,

Crystal M.

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1,268 - 1,274 of 1,795 reviews

Reviewed 29 May 2014

Stayed with a small school group and the staff were very accommodating. The breakfast was wonderful- more than your typical breakfast that is included. The rooms were clean and quiet. Staff very friendly.

  • Stayed: May 2014, travelled on business
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Thank PattyJean33706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_GMAtlanta, General Manager at Hilton Atlanta Airport, responded to this reviewResponded 2 June 2014

Dear PattyJean33706,

Thank you for taking the time to write a review. I am so pleased to hear that you found the staff to be friendly and accommodating to your student group.

We hope to see you back if your travels take you to Atlanta.

David Piscola
General Manager

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Reviewed 29 May 2014

As this hotel is close to the airport you are there fast. With the good shuttle service combined with MARTA you can easily go into the city.

The hotel also has a nice sports bar with good affordable food.

Comfortable rooms make this a nice stay.

Stayed: April 2014, travelled as a couple
Thank nauwemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

As always, this property was spectacular! Full service Hilton's are always 5 Stars! From the time I arrived, until I left, everything met all my expectations. I travel 38 weeks a year and always love to come 'home' to a Hilton! Gotta love the pillows! ;-)

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank 485marthag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_GMAtlanta, General Manager at Hilton Atlanta Airport, responded to this reviewResponded 2 June 2014

Dear 485marthaag,

Thank you so much for your review. I am so pleased to see we feel like home to you when on the road.

We all look forward to being of service to you again next time your travels take you to Atlanta.

David Piscola
General Manager

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Reviewed 28 May 2014

We had a nice two night stay. The concierge/ valet were very nice. Our checkin was quick. The outside pool was awesome, clean and crisp. The inside pool was very hot and overly chlorinated. The room was clean and tidy. I didn't care for the restaurant very much, the food was fine but expensive. We had to sit and wait for dinner one evening because I think there was a shift change. One server stood and folded napkins instead of waiting on us or any other customer that was seated. In the morning, we had the breakfast buffet package, and many of the items weren't ready, hot, or they didn't want to put an omelette or waffle together for the customers, as it appeared unmanned. The biscuits were ice cold and hard as a rock, as the warmer light wasn't on. The central area of the hotel was very loud, with unruly teenage guests. Being a high school teacher, it annoys me when children are not behaving, especially when they are escorted by adult chaperones. The sports bar wasn't open because they are renovating.

Room Tip: Stay on a higher floor, away from the noisy inner atrium
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  • Stayed: May 2014, travelled with family
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1  Thank MarandaA36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014 via mobile

Normally people have extremely low expectations about airport hotels. I was pleasantly surprised about the Hilton Atlanta Airport hotel. Clean rooms. Nice inviting lobby.
The only negative I would mention is the speed of check-in. There is room for improvement. Otherwise 5 stars!

Stayed: May 2014, travelled on business
Thank Komlosim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_GMAtlanta, General Manager at Hilton Atlanta Airport, responded to this reviewResponded 2 June 2014

Dear Komlosim,

Thank you so much for your wonderful comments. I am so pleased to see you were suprised in a postive way with our property.
We will certainly work on our check in.
We all look forward to being of service to you again.

David Piscola
General Manager

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Reviewed 28 May 2014

Spent 3 nights for a seminar last week at the Hilton Atlanta Airport. The rooms appear to be recently updated and the facility has nice amenities such as an indoor pool and whirlpool, an outdoor pool, a adequate fitness center with cardio equipment and other exercise equipment. The hotel runs a shuttle every 15 minutes to/from the airport which is convenient (about a 10 minute ride). The downside is that there is not a lot to do directly around the hotel as the airport is a ways away from downtown Atlanta. There are several nearby restaurants, as well as a decent sports bar at the hotel, but other than restaurants and other hotels, there is not much in the direct area. However, it is relatively easy to go elsewhere by taking the hotel shuttle back to the airport and picking up the subway at the airport and from there it is just a few stops to downtown Atlanta.

As far as a venue for a seminar, I thought the learning environment was excellent with the room designed similar to a university lecture hall. They also feed the attendees well with a light breakfast, snacks around 10am, a buffett style lunch and more snacks around 2pm.

Room Tip: Not much of a view being sort of in the middle of nowhere and the hallways are long so depending on...
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  • Stayed: May 2014, travelled on business
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Thank umass123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Atlanta Airport

Address: 1031 Virginia Ave, Atlanta, GA 30354-1319
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Luxury Hotel in Atlanta
#39 Romantic Hotel in Atlanta
#42 Business Hotel in Atlanta
#45 Family Hotel in Atlanta
Price Range: £98 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Atlanta Airport 4*
Number of rooms: 507
Official Description (provided by the hotel):
The Hilton Atlanta Airport hotel is newly renovated with 17 floors and 507 guest rooms. Our contemporary full service hotel offers a warm, professional welcome in modern surroundings, near Hartsfield-Jackson International Airport and less than ten miles from downtown Atlanta. ... more   less 
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Also Known As:
Hilton Atlanta Airport Hotel Atlanta
Hilton Hotel Atlanta Airport
Atlanta Hilton

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