This was my first & last stay at the GT. I will choose from the abundance of other hotel options in Midtown Atlanta on all future visits. We stayed 3-nts and attended a show at Fox. View of Fox & Ptree St was great. Room was "fine" but really nothing special at all. Historical significance and location of hotel are by far the major pluses. Hotel should be & could be great, but it is not simply because of very poor mgt and staff. Every encounter (from valet, bellman, concierge, front desk, room svc, & housekeeping) left plenty to be desired. Staff were grossly inattentive but had lots of attitude. Staff treat guests like inconveniences (like can't you just go away and not interrupt me....can't you see I'm busy). The hotel seems to focus on "getting paid" (either directly or indirectly through misleading scenarious) versus "providing service". $28/day valet fee is outrageous (I was told it was included w/ room....not so). They told me my sister could use valet for dinner with me at the hotel, and they would validate her ticket (didn't tell me it was just for 3 hrs so they hit her with a $16 parking fee after dinner). Many things seemed to have a catch here. Every service is really slow (if you get it at all). One example is that I needed assistance with check out due to 3.5 year old. I called bell captain to assist, no answer, auto transferred to concierge desk only to leave a vm, no returned call, no one showed up to help. I had to get everything down on my own (toys and all) just to have the staff holding their hands out waiting for tips. OMG!. Front desk said they were short staffed due to the weather; however, it seemed to me that there were more employees present in the lobby than any of my previous 3 days at the hotel. I asked them to expain the same level of (non) service during my entire stay (when they didn't have a "weather" excuse). They didn't have an answer for this and just stated the standard "I'm sorry". They made no inquiry about what may have been wrong with my stay (they could have cared less....it was obvious). Room service takes forever. Then, they forget to bring everything. Of course, there is no apology or concession by the hotel for the errors. It is just fine with them that your family doesn't get to eat at the same time. After all, they had already charged me the mandatory 22% gratuity and $3 delivery fee. I have no problem paying more for service when you actaully get something for it, but you don't get that at the GT. Everything is over rated and over (confusingly) priced. GT website flaunts impressive claims like "delivers a brand of hospitality rarely found, even in the south....often hear the words genuine and personal to describe our service.....we’ll cater to your needs". In my reality, this was probably the single worst hotel service situation that I have ever experienced. The website fooled me once but won't fool me again!
- Official Description (provided by the hotel):
- A Midtown icon, The Georgian Terrace Hotel is located in the heart of Atlanta's business and cultural district, across from the Fox Theatre. The hotel delivers a brand of service rarely found - southern hospitality at its finest. When you stay with us - you are home. We're set to please with everything from big modern suites to versatile event and meeting spaces. Our business facilities are state of the art. We offer a world-class conference center, an impressive boardroom, classic ballrooms and secure, onsite parking. Just off our lobby, Livingston Restaurant + Bar serves award-winning American cuisine. Reserve one of our 326 rooms or suites today. ... more less
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- Also Known As:
- Hotel Georgian Terrace
- Georgian Terrace Atlanta Ga
- Georgian Terrace Hotel
- Georgia Terrace Hotel