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“Wonderful staff, hotel rooms under renovation”

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DoubleTree by Hilton Hotel Atlanta Downtown
Ranked #116 of 172 Hotels in Atlanta
Reviewed 11 March 2014

If the hotel staff is any indication of how fabulous this place will be when the construction is done, then by all means, book a room! When I was there, they opened the new front desk on the 3rd day of my stay. My floor of rooms had not yet been renovated, but the beds were comfy, sheets clean and the shower was great! Room service food was surprising delicious and the service was world class!

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Erin E W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melharris3, Guest Relations Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this reviewResponded 14 March 2014

Thank you for taking the time to share such a positive review of your recent stay. I am very happy to see our staff made your experience more comfortable. The current renovations in the lobby are scheduled to be completed by the end of the month with additional guest room projects later this year.

We hope to see you again on your next visit to downtown Atlanta!

Warm Regards,
Melissa Harris
Revenue Manager

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1,197 - 1,203 of 1,655 reviews

Reviewed 10 March 2014

People were not at all warm, there was renovations all around, no heat in the paid restuarant/bar and it was really cold. Inspite of all, they charged me for a small bottle of water. People were not at all warm, there was renovations all around, no heat in the paid restuarant/bar and it was really cold. Inspite of all, they charged me for a small bottle of water. People were not at all warm, there was renovations all around, no heat in the paid restuarant/bar and it was really cold. Inspite of all, they charged me for a small bottle of water.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Sajan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melharris3, Guest Relations Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this reviewResponded 14 March 2014

Thank you for sharing feedback regarding your recent stay. The hotel is currently undergoing renovations which will be completed by the end of the month. If you would like to further discuss the details of your stay please feel free to contact me directly.

Warm Regards,
Melissa Harris
Revenue Manager
678-686-3357

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014 via mobile

Old. Dated. Under construction. Small rooms. Minuscule bathrooms.

Tub barely drained so my shower was a bath.

Breakfast was a joke. 18.95 for adults. I'm with my wife and two little kids so we just decided to go with it. Holy crap it is terrible. Powdered eggs, Army style. Greasy nasty bacon. Feels like I am at an Army dining facility.

No one to serve. Just a amped op continental breakfast.

Stayed: March 2014
1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melharris3, Guest Relations Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this reviewResponded 14 March 2014

Thank you for sharing feedback regarding your recent stay. I am sorry to see your experience at the hotel was less than satisfactory. Please feel free to contact me directly if you would like to further discuss the details of your stay.

Warm Regards,
Melissa Harris
Revenue Manager
678-686-3357

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014 via mobile

Not thrilled with the overall experience. Compared to other doubletree properties, this one has a way to go! A few very friendly individuals helped level it a bit but other variables outweighed them. The hotel is under a renovation, that was not advertised! Check in went smooth but the lobby area is under construction. The overall appearance was beaten up inside. Had a few issues with the valet service. I would call 30 minutes before needing my car and on a few occasions the car was not there while valets were not assisting others and had nothing to prevent service. The bar was nice but again the service missed the mark compared to other doubletree properties I have stayed at. Out of 3 nights my room only received service once during that time.

Stayed: March 2014, travelled on business
Thank WNYbonnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melharris3, Guest Relations Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this reviewResponded 14 March 2014

Thank you for taking the time to share feedback regarding your recent stay. I am sorry to see that your stay was less than satisfactory. If you would like to further discuss the details of your experience please feel free to contact me directly.

Warm Regards,
Melissa Harris
Revenue Manager
678-686-3357

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014 via mobile

Stayed at the doubletree during the Microsoft convergence conference and had a great stay
As compared to the bigger hotels in Atlanta the Doubletree
Has a very personable staff who remembers your name and just go out of the way to make your stay great
If you don't want to deal with the
Mass amount of people at the larger hotels this is a great place to stay downtown

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank MDMANBaltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melharris3, Guest Relations Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this reviewResponded 14 March 2014

Thank you for taking the time to share feedback of your recent stay. I am glad you enjoyed the service provided by our staff and hope we will see you again on your next visit to downtown Atlanta.

Warm Regards,
Melissa Harris
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

The location is convenient location in downtown - right off Spring Street and walking distance to Peachtree. The rooms are average, but very clean. Staff at the front desk are very friendly and helpful to recommend nearby restaurants and arrange taxi service. Newly renovated lobby and gym area.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WhatMickyEats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melharris3, Guest Relations Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this reviewResponded 14 March 2014

Thank you for sharing a review of your recent stay. I am glad you were able to take advantage of the hotel's great downtown location within close proximity to the many attractions downtown has to offer. Thank you also for the kind words regarding our Front Office team. I will be sure to share your feedback with all of them.

We hope to see you again on your next visit to Atlanta!

Warm Regards,
Melissa Harris
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

The lobby is currently under remodel. However, that did not detract in any way from the great service delivery by the front desk staff. Located between the convention center and downtown restaurants. Either direction is a safe pleasant walk.

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melharris3, Guest Relations Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this reviewResponded 14 March 2014

Thank you for taking the time to share such a positive review of your stay. I will share your kind words with the members of our Front Office staff.

Thank you again and we hope to be your hotel of choice for your future stays in downtown Atlanta!

Warm Regards,
Melissa Harris
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Atlanta Downtown

Address: 160 Spring St, Atlanta, GA 30303-2030 (Formerly Atlanta Marriott Downtown)
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #116 of 172 Hotels in Atlanta
Price Range: £103 - £299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Atlanta Downtown 3.5*
Number of rooms: 312
Official Description (provided by the hotel):
Experience exciting downtown Atlanta at the stylish DoubleTree by Hilton Hotel Atlanta Downtown. Walk to many downtown attractions such as Georgia Aquarium, Georgia World Congress Center, Georgia Dome and many other attractions. ... more   less 
Reservation Options:
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Also Known As:
Marriott Atlanta Downtown Hotel Atlanta
Wyndham Atlanta
Atlanta Marriott

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