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“Great location.” 3 of 5 bubbles
Review of DoubleTree by Hilton Hotel Atlanta Downtown

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DoubleTree by Hilton Hotel Atlanta Downtown
Ranked #136 of 172 Hotels in Atlanta
Madison, Wisconsin
Level Contributor
282 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Great location.”
3 of 5 bubbles Reviewed 10 July 2014

The hotel looks nice on the surface, and it is also in a great location. However, if you look closer, furniture is pretty well-used. We had a suite room, expected better-kept furniture, but that wasn't the case. It's probably the fault of the previous guests, but still, I expected better. Other than that, the guest service was friendly.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mdns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 10 July 2014
Thank you reviewing our hotel. We have recently renovated our restaurant, fitness center, and lobby. We are looking forward to working on our rooms next. We hope to see you back in downtown Atlanta soon!
Thank you,
April Mosley
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,512 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (160)
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English first
Orlando
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 9 July 2014

The staff was nice, and made every attempt to satisfy us as customers, but it could not make up for the poor upkeep of the hotel (elevator, room, lobby). The building is very old (which is not the issue), the floors, walls, and bathrooms were not well kept. The walls had dents, markings, and chipped paint. The floors were filthy in the elevator, and did not look to be very clean in the room. Booked for 3 nights, but couldn't stay 1. Staff was patient, and kind, even offered a suite. Would not recommend. Needs a major reno!!!

  • Stayed July 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 5torm10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 10 July 2014
Thank you for your review of your recent stay. We have a new painter starting this week to maintain the new white walls. We also just completed the public space renovations and look forward to getting into the rooms later this year. We hope upon your next return to Atlanta, we will be able to show you an improved product!
Thank you,
April Mosley
Operations Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camp Hill, United States
1 review
3 of 5 bubbles Reviewed 9 July 2014

I needed but I did not know where the safe was until signing out day. The card containing room "key" was removed during the room cleaning. This card contains access code leaving my wife without internet access.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Benje E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 10 July 2014
Thank you for your feedback, I do apologize that housekeeping removed the internet code. I hope that you did not keep you from being able to accomplish what you needed to. I had our Director of Housekeeping review this with the young lady that cleaned your room. We hope to see you back in Atlanta again soon.
April Mosley
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford, Connecticut
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 7 July 2014

The hotel staff were friendly and the rooms were clean. The views were great! However, I had a negative experience with a fire emergency. There were several deaf guests the weekend I was there. During the fire emergency we all had to evacuate, obviously. Unfortunately, there were no flashing lights to alert the sleeping guests who were hard of hearing. If there had not been a hearing person with them, they would never have known to leave. Very recently this happened in a Chicago hotel and four of the seven deaf individuals in the hotel died.
Also, the breakfast is good, but at over $16 for a small buffet, I had to go elsewhere the next day.

Room Tip: Not safe for deaf guests. See review.
See more room tips
  • Stayed July 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LizzAJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 10 July 2014
Thank you for your feedback about your recent stay. We do have flashing strobes in all our guest rooms and have the fire inspector coming out this week to review rather there were issues with the ones in the guestroom you were in. We look forward to your return to Atlanta.
April Mosley
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
1 review
3 of 5 bubbles Reviewed 5 July 2014

We chose the hotel for proximity to the convention center (very good) and price (also very good). In the original reservation, made through the Hilton website, we were promised a king suite. What we got was a standard king room. Still plenty of space and a nice bed but not what we were promised. The air conditioner was very loud and my wife had trouble sleeping because of it (didn't bother me). The person I spoke to at the front desk said it was the same in most rooms and that they couldn't move us because the hotel was at capacity because of the conference. Early on the morning of our last day, the fire alarm went off but fortunately we did not have to evacuate. Bottom line, if you're looking for a decent, relatively inexpensive hotel in downtown Atlanta, this one is worth a look. If you're looking for an experience, this ain't it.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank timstahmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 6 July 2014
Thank you for taking the time to review our hotel. I appologize we did not meet your expectations. If you would like to discuss further, please feel free to reach out to me.
April Mosley
Operations Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anaheim, United States
1 review
2 of 5 bubbles Reviewed 5 July 2014

Rooms and hotel are well maintained. The staff has a lot to be desired - from the front desk in the early morning on down to other staff within the hotel. The staff I encountered (with the exception of 2) are not knowledgeable of the hospitality industry and what customer service is about. From the bar pricing policy to event management, this hotel is sub par. Having booked a business breakfast meeting for 15 of our special customers - weeks in advance, the hotel totally forgot the meeting was to take place. To start at 7am, I and my staff had to call the 15 customers 10 minutes before the meeting and cancel the meeting. Embarrassed? I would say so. The experience was a true eye opener on what America is about with "customer Service". This location truly lacks it.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 6 July 2014
Thank you for taking the time to review our hotel, I understand my General Manager has personally reached out and made this right with you. We look forward to your return trip to Atlatna.
April Mosley
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KY
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 3 July 2014

My friends and I stayed at this hotel for the ISTE convention. Our room situation was totally mixed up by someone who had overbooked. Upon arrival, Jasmine was working hard to resolve our issue and try to find a satisfactory solution. She asked April to help us and we were given a suite that was set for renovation. While the atmosphere of the room left a lot to be desired, at least we had a place to lay our heads. They also try to make up for the situation by giving us vouchers for breakfast. The breakfasts were very good.

The staff is very nice and pleasant. The hotel is old and severely needs to be upgrades, which I understand is supposed to happen. The AC is really loud!

  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KyKathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 4 July 2014
Thank you for sharing a review of your recent stay. I am glad you were able to take advantage of our great downtown location to enjoy all that the local area has to offer. We take pride in our service, and are looking forward to the continuation of our renovation in the next year. We hope ISTE will be back in the near future! You ladies were a pleasure to have!
Thanks Again,
April Mosley
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Atlanta Downtown

Property: DoubleTree by Hilton Hotel Atlanta Downtown
Address: 160 Spring St, Atlanta, GA 30303-2030 (Formerly Atlanta Marriott Downtown)
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #136 of 172 Hotels in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Atlanta Downtown 3.5*
Number of rooms: 312
Official Description (provided by the hotel):
Experience exciting downtown Atlanta at the stylish DoubleTree by Hilton Hotel Atlanta Downtown. Walk to many downtown attractions such as Georgia Aquarium, Georgia World Congress Center, Georgia Dome and many other attractions. ... more   less 
Reservation Options:
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Also Known As:
Marriott Atlanta Downtown Hotel Atlanta
Wyndham Atlanta
Atlanta Marriott

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