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“DOUBLETREE ATLANTA, DOWNTOWN REVIEW”

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DoubleTree by Hilton Hotel Atlanta Downtown
Ranked #130 of 174 Hotels in Atlanta
Lake City, Florida
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“DOUBLETREE ATLANTA, DOWNTOWN REVIEW”
Reviewed 21 August 2014

Pros: Conveniently located downtown. Nice Sky View with upper level balcony. Easy Check In.
Cons: Horrible entry to hotel. Very small entry. Valet, very fast, but impatient. The room was smaller than the website made it seem. The bathroom smelled of throw up, however I was determined to not let that ruin my birthday weekend. YUCK. probably won't be going there again.

Room Tip: Don't, but should you, get an upper level room, with a balcony to be able to see the Atlanta Sky...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank TRENDYQUEEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 22 August 2014
Thank you for your feedback, I did check the bathroom, and our housekeeping department had placed new shower curtains in the room, and unfortunatly it does have a manufactured plastic odor. I do apologize for that, and hope it does not keep you from joining us in the near future.
Thank you,
April Mosley
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Atlanta, United States
1 review
Reviewed 21 August 2014

This hotel not only was very unprofessional, but also charged me for another stay as I waited to resolve the housekeeper issue. Keys didn't work in hotel door or elevator. Could only use one elevator, was very inconvenient. Front desk manager in the morning is the absolute worst. Very unprofessional. The young lady from Queens was excellent and so was the young ladies from New Orleans, Germany, and Jamaica. Other than that, don't do it!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rod G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 27 August 2014
Thank you for taking the time to speak with me today, I am glad we were able to make this right for you! We look forward to your return trip to Atlanta.
April Mosley
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Atlanta hotels

Atlanta, United States
1 review
Reviewed 20 August 2014

Very disappointed - staff not very engaged in helping customers. Check in was fine, but other contact quite lazy. $30 to park over night is outragous and stupid but we had to pay it because there was no self parking. Other customers next door very loud until 4:30am with no help from staff-horrible sleeping situation. We will never use this hotel again and will recommend that anyone we speak to avoid it based on price, service and experience.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank R. Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 22 August 2014
Thank you for your review. I do apologize for your expeierece. I have a adjusted your bill for the late check out fee, and reached out to you via email. Look forward to hearing back from you.
Thank you,
April Mosley
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodstock, Georgia
1 review
Reviewed 20 August 2014

Starting with the valet service the stay was horrific. The valet staff was extremely unprofessional, rude, and possessed NO sense of urgency what so ever. Cars were lined up into the street and they just walked around talking to one another as if it was no big deal. The gentleman at the front desk was just as unprofessional. If he called me "boo" one more time a was going to pull him across the desk. The elevators were disgusting and smelled of mildew. I will never stay at a Hilton again.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kenya F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 27 August 2014
Thank you for sharing feedback regarding your recent stay. I am sorry to see your experience was not a positive one. If you would like to further discuss the details of your stay please feel free to contact me. Thanks Again, April Mosley
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 19 August 2014

After a rough start at the front desk Maile Villanuea took charge and made sure that we were well taken care of. Stayed in the Penthouse suite rm 902. It looks as though they are still working on part of it, The bathroom, shower and jacuzzi were all nice marble and very clean, The bed was nice and comfortable and there was a nice couch and 55 inch TV in the room. Also in this room you were able to walk out onto a balcony, It is beautiful looking out over the city, but they defiantly need to work on the floor (loose white bricks) and it is a shared balcony with a employee door that was open most of our stay so kinda weird about making sure it was locked all the time. All the staff where extremely helpful including Stephen who I think could make sure anything you might need during your stay is taken care of, he seems to know his stuff and is willing to help out at any time. Thank you for the nice stay,

Room Tip: Remember when you stay here that because of the tight parking downtown there is a 30 dollars parking...
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Peri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 20 August 2014
Thank you for the kind words about your recent stay! I am glad Maile and Stephen were able to assist you so much. We look forward to your return to downtown Atlanta!
Thank you,
April Mosley
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McDonough, Georgia
Level Contributor
715 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed 19 August 2014 via mobile

I enjoyed our 2 night stay here. The room was a suite and we were offered complimentary drinks and cookies upon checkin. We walked to nearby attractions and restaurants and enjoyed our stay in Atlanta. Would definitely recommend the hotel.

Stayed June 2014, travelled with friends
Helpful?
Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 20 August 2014
Thank you so much for your review. I am glad you were able to enjoy all our downtown location has to offer. We look forward to your return to Atlanta!
Thank you,
April Mosley
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 August 2014

The front desk and the valet service was great. The room was lack luster for a downtown hotel. There was mold all around the shower, we had a problem with the A/C it leaked during the night cover the floor in water(the front desk did get this corrected) and no refrigerator in the room. The restaurant was over priced for the quality of foods they were serving, the servers were very slow and showed no caring.

Room Tip: Stay at the Westin next door
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  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank william g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgmt_Team, Manager at DoubleTree by Hilton Hotel Atlanta Downtown, responded to this review, 20 August 2014
Thank you for your review. I would like to speak further if you are available. Our menu has been completely redone recently and we are excited to show it our guests. You may reach out to me directly at your convenience.
Thank you,
April Mosley
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Atlanta Downtown

Property: DoubleTree by Hilton Hotel Atlanta Downtown
Address: 160 Spring St, Atlanta, GA 30303-2030 (Formerly Atlanta Marriott Downtown)
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #130 of 174 Hotels in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Atlanta Downtown 3.5*
Number of rooms: 312
Official Description (provided by the hotel):
Experience exciting downtown Atlanta at the stylish DoubleTree by Hilton Hotel Atlanta Downtown. Walk to many downtown attractions such as Georgia Aquarium, Georgia World Congress Center, Georgia Dome and many other attractions. ... more   less 
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Also Known As:
Marriott Atlanta Downtown Hotel Atlanta
Wyndham Atlanta
Atlanta Marriott

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