We stayed here, recently, while a family member recouperated from surgery. While our reservation online had said we were being upgraded to the Presidential Suite, upon checkin, we found this had been changed. The suite we were assigned would have been ok, except the carpet was still wet from the "flooding" Atlanta had had back in September. The flashing on the terrace had disintegrated. The baseboard inside was rotted, and the room smelled of must. There had to have been mold.
We did not change rooms, because the idea was REST and recovery. We needed the extra space to allow for this. While we were there, it rained, and the hallway to the sitting room was soaked.
This hotel doesn't even have LCD TV's, which, I thought, was a requirement of all upper Marriotts at least a year ago.
In addition, there was a 1.5' diameter stain on the ceiling that hadn't been painted over in forever, and we found out from speaking to various staff members that the 3rd floor rooms were so wet that actual mushrooms had grown in the carpeting.
Among other things, the vanity mirror in the bathroom was falling out of the wall and the towel rack was not attached properly.
I think the hotel claims to have renovated in the last couple of years. New carpet and cheesy new hardware on the old armoirs does not make a renovation.
Marriotts are required to set aside a certain percentage of gross revenue each year for renovations. This one must have a huge fund, by now!
Finally, the food in the concierge lounge used to be great. Now it is well below average. And, last, but not least, the front desk staffer that checked us in was grumpy and did not even welcome us with any semblance of hospitality.
We were truly disappointed. (we had recently stayed at the Seoul, Korea JW and had the exact opposite experience.)
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- Also Known As:
- Jw Marriott Atlanta
- Marriott Hotel Buckhead Atlanta
- Marriott Atlanta
- Atlanta Marriott