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“Fine Downtown Choice”

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The Westin Peachtree Plaza
Ranked #41 of 173 Hotels in Atlanta
Certificate of Excellence
Texas
Level Contributor
135 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Fine Downtown Choice”
Reviewed 1 July 2014

Stunning views from top floors. Elevators are a complete nightmare. Trade the view for the long waits. Really, allow yourself an extra 20 minutes just to get downstairs and out of this place from your room.

Top floor at the sundial is perfect for watching the sun go down with a decent glass of wine. Don't expect too much though in the way of service or professional bartenders there, so manage your expectations and enjoy the view.

Overall hotel is so large that it loses it's personality. But, for business trips with a large group of co-workers with no rental car, it is convenient to peach tree area restaurants.

Room Tip: Top floors offer spectacular views. But the elevator wait and ride times are the trade off.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TXrocklobster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myesha C, General Manager at The Westin Peachtree Plaza, responded to this review, 2 July 2014
Good Afternoon 'TXrocklobster',

I'm happy to hear that you enjoyed our convenient location and great views during your recent stay with us. However, I do apologize for the delay in elevator service you experienced and that the service your received at the Sun Dial Restaurant was unsatisfactory. Thank you for choosing to stay with us and taking the time to post your review on TripAdvisor. We truly appreciate your feedback.

Sincerely,

Ron Tarson
The Westin Peachtree Plaza
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Cheltenham, Maryland, United States
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 July 2014

Close enough to the convention center to walk (right through Centennial Park at that) and excellent proximity to great restaurants. The hotel staff all went out of their way to ensure guests were having a great experience. All staff were polite and friendly. The hotel itself had very nicely appointed rooms with awesome views. If you are going to Atlanta for a conference this is a great place to stay!

Room Tip: The breakfast in the Cafe is better than at the local diner!
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Green Features: I selected Green Choice which allows them to not launder bedding and towels nightly. I don't at home so why should they?
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myesha C, Guest Relations Manager at The Westin Peachtree Plaza, responded to this review, 2 July 2014
Greetings 'Kathy S',

It's always great to hear such positive feedback about our attentive associates making sure our guests are having a comfortable stay. I'm delighted to hear that you enjoyed our convenient location and great views during your recent experience with us. Thank you for taking the time to post your much appreciated review on TripAdvisor and we look forward to welcoming you back in the near future.

Sincerely,

Ron Tarson
The Westin Peachtree Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
99 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 June 2014

I had long heard about the Westin Peachtree Plaza. Once, when I was in Atlanta on business some years back, I stayed at a hotel that was near it. Finally, when my wife and I recently went to HotLanta over Memorial Day weekend for a family gathering at the Jazz Festival, we stayed there. Our room was terrific, and so was the view. We were not disappointed.

Room Tip: If you are not afraid of heights, take a room on a high floor.
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Green Features: There was a separate waste basket in the room for recyclables.
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CharlesGies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myesha C, General Manager at The Westin Peachtree Plaza, responded to this review, 2 July 2014
Hello 'CharlesGies',

I'm so delighted to hear that you and your wife finally got an opportunity to stay with us. I'm happy that you enjoyed our great views and your guestroom during your stay as well. Thank you for taking the time to post your valuable feedback on TripAdvisor and we look forward to welcoming you back soon!

Sincerely,

Ron Tarson
The Westin Peachtree Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 June 2014

While the lobby is getting an upgrade it is about 8 years too late. The views from the rooms (and the rooms themselves) are nice but first impressions are of the lobby which was great in 1998 - maybe even 2003. Layout of the lobby is a little odd but nice having a SBUX.

Room Tip: If you can handle the air pressure get a room higher up for better views.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myesha C, General Manager at The Westin Peachtree Plaza, responded to this review, 2 July 2014
Good Afternoon 'Paul L',

Thank you for posting your valuable feedback on TripAdvisor. I am disappointed to hear that you thought our lobby looked "tired" as we thoughtfully redesigned our lobby during our recent renovation to have more comfortable seating areas for our guests to casually gather or have impromptu meetings. However, I am happy to hear that you enjoyed our great views and the Starbucks Coffee Bar. Thank you for choosing to stay with us and we do hope you will give us another opportunity to welcome you back in the near future.

Sincerely,

Ron Tarson
The Westin Peachtree Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2014 via mobile

We stayed with our twin 7 month old boys and were concerned the rooms might be too small. Grated they are small, we had room for our two pack n plays, collapsible stroller, two large suitcases, and other various baby stuff and did not feel cramped.

The staff was very friendly and attentive all the way down to the valet staff. The rooms were very clean, we even returned one day to find our bowl and spoons we used for baby food that morning washed and laying to dry on a towel.

The reason we stayed here was the view and the location and of course neither of those disappointed!

Another plus is the pool area was great as well as being a salt water pool. This was awesome because I would not have let our babies play in the pool if it wreaked of chlorine as some hotel pools often do.

The hotel and parking are a bit on the high side but you are paying for a premium hotel, location, and view. It was worth it to us.

Stayed June 2014, travelled with family
Helpful?
Thank Drew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toronto
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 23 June 2014

My husband got stuck for 90 mins in an crowded, stuffy elevator at The Atlanta Peachtree Westin with 26 other people in June 2014. All the trapped guests had to climb out the top of the elevator into the shaft to get out, some in bare feet.

The elevator was overloaded with too many guests and the Westin PeachTree elevators are not equipped with common elevator devices that don't allow overloaded elevators to close or move.

Dealing with staff during the ordeal and later following up with hotel management has been an extremely disappointing experience. They have been more interested in blaming guests and showed very little concern in trying to prevent this from happening again. Management is content that elevators meet state minimum laws but are not striving for anything higher. All in all this hotel did not meet the service or safety standards I would expect of a Westin or Starwood brand especially a property servicing thousands at a time on a 70+ storey property.

You would think that once a hotel becomes aware of something threatening the safety of guests on their property, that they would at least consider putting up signs outside elevators alerting of possible overloading or invest in the device that prevents people from having to experience such an ordeal. I sincerely hope this doesn't happen again at this property with people with medical or mobility issues.

If management and staff had dealt with this better I would not be writing this.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank lilyTO w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestinPeach, General Manager at The Westin Peachtree Plaza, responded to this review, 26 June 2014
Good Afternoon 'lilyTO w',


Good Afternoon 'lilytow',

As several other members of our hotel leadership team and I have communicated to you previously, we sincerely apologize for the inconvenience your husband experienced during his stay. Being stuck in an elevator for an extended period, let alone a short period of time, is unpleasant and this was an unfortunate, isolated incident.

Please know that the well-being and safety of all of our guests is very important to us and all of our elevators are inspected and approved by the State of Georgia. In addition, we have a full-time elevator technician on property five days a week servicing all of our elevators and maintaining them to the highest standard. We do have signs clearly posted in all of our elevators noting the weight limitation of 3,500 lbs. and this incident occurred due to the number of occupants exceeding it.

Members of our leadership team have personally apologized to your husband and offered compensation for the inconvenience, which he graciously accepted, but I do apologize if this compensation was unsatisfactory to you.

Thank you for taking the time to share your review on TripAdvisor.

Sincerely,

Ron Tarson
The Westin Peachtree Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 June 2014

I spent two nights here, as a part of a business trip. Thanks to my spg status, I was upgraded and received a suite on 68th floor, without extra fee. Living room, meeting room, bedroom, 2 bathrooms, tea kitchen... All this combined with the amazing view, honestly it was amazing.
It's location could not be better, dozens of restaurants and bars around in walking distance.
If you have chance, try the bar on the 72nd floor, you'll be surprised :)
The only thing, what made me a bit disappointed, is the breakfast - in other Westin's it's much much better.
Besides, if I'll stay in Atlanta again, I'll definitely choose this place.

Green Features: Love the new policy of "Green choice" - I'm always using it.
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Biguss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestinPeach, General Manager at The Westin Peachtree Plaza, responded to this review, 26 June 2014
Good Afternoon 'Biguss',

Thank you for taking the time to post your review on TripAdvisor. We truly value your feedback. I'm so delighted to hear that we were able to recognize your SPG status and give you a complimentary upgrade and that you enjoyed our great views and convenient location. Thank you for choosing to stay with us and we look forward to welcoming you back soon.

Sincerely,

Ron Tarson
The Westin Peachtree Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Peachtree Plaza

Property: The Westin Peachtree Plaza
Address: 210 Peachtree Street, Atlanta, GA 30303-1745
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Atlanta
#45 Romantic Hotel in Atlanta
#56 Family Hotel in Atlanta
#63 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Peachtree Plaza 4*
Number of rooms: 1073
Official Description (provided by the hotel):
Connected to AmericasMart, The Westin Peachtree Plaza, is steps from CNN, Georgia Aquarium, Georgia World Congress Center and the Georgia Dome. ... more   less 
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Also Known As:
The Westin Peachtree Plaza Hotel Atlanta
Westin Hotel Atlanta
Westin Atlanta
Atlanta Westin
Westin Peachtree Plaza

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