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“Hard Review to Write”

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The Westin Peachtree Plaza
Ranked #40 of 173 Hotels in Atlanta
Certificate of Excellence
Reviewed 3 July 2014

This was a hard review to write. There were some big time flaws during my stay but the hotel manager more than made up for it. There was an error in my room assignment. It was my company's fault but the manager helped make it right. Our party had a few other "mistakes". The manager came over to where we working and personally apologized and he made it right. Another reason this is only a 4 is because I have Verizon service and I couldn't make any phone calls in my room or at the Sundial bar what so ever. My friend who has AT & T was able to get through each time.
So for the errors and the lack of cell phone service I give then a 4. They would have been a 2 without the prompt seri e of the hotel manager. I will try this hotel again. After all the view from the 68th floor was amazing.

Stayed: July 2014, travelled on business
1  Thank MrandMrsBookman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestinPeach, General Manager at The Westin Peachtree Plaza, responded to this reviewResponded 14 July 2014

Hello 'MrandMrsBookman',

I'm so delighted to hear that the quick actions of our Hotel Manager was able to change your perception about the inconveniences you were experiencing during your recent stay with us. Please know that we truly appreciate your feedback and that we love to use opportunities such as this as an example for our associates on how to exceed our guests expectations. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

Sincerely,

Ron Tarson
The Westin Peachtree Plaza

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2,285 - 2,291 of 2,497 reviews

Reviewed 2 July 2014

Had a room on 29th floor, stunning view of olympic park and the ferris wheel. Room size was good and v.comfy bed. Shower and bath a little dated but worked fine. Only disappointment was the long wait for a lift and poor breakfast, consequently only ate once. Staff v.pleasant throughout.

Stayed: June 2014, travelled on business
Thank rumpole1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestinPeach, General Manager at The Westin Peachtree Plaza, responded to this reviewResponded 14 July 2014

Thank you for taking the time to post your review on TripAdvisor, 'rumpole1972'. We truly appreciate your feedback. I'm delighted to hear that you enjoyed our great views and your Heavenly Bed during your recent stay with us. However, I do apologize for the delay in elevator service and that your breakfast dining experience was unsatisfactory. Thank you for choosing to stay with us and we do hope you will give us another opportunity to welcome you back in the near future.

Best Regards,

Ron Tarson
The Westin Peachtree Plaza

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Reviewed 2 July 2014

i've stayed here twice, now - once in 2010 and once just a few weeks ago. in 2010, i stayed on a much higher floor and it was much nicer. this time, i was on the 17th floor (as was everyone else staying for the same conference it seemed) and it wasn't as nice as i remembered (e.g., limited view, standing shower only). overall, it's a great place to stay - close to downtown attractions and the convention center and very comfy.

pros: heavenly bed is HEAVENLY, fantastic views from rotating sun dial restaurant on top floor, great location, friendly and helpful staff

cons: lower floors may have obstructed views, the elevators can be tricky until you figure them out (some go to lower floors, some go to higher floors, and the two in the middle go to all floors)

Room Tip: higher level floors are nicer and have a better view
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  • Stayed: June 2014, travelled on business
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2  Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestinPeach, General Manager at The Westin Peachtree Plaza, responded to this reviewResponded 14 July 2014

Good Afternoon 'annabelle860',

I apologize that your guestroom view was obstructed during your recent stay with us, however I am happy to hear that you enjoyed our convenient location and your Heavenly Bed. For any future stays, please don't hesitate to request a room on a higher floor and we'd be more than happy to assist you with that. Thank you for taking the time to post your review on TripAdvisor and we look forward to welcoming you back soon.

Warmest Regards,

Ron Tarson
The Westin Peachtree Plaza

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Reviewed 2 July 2014

We were staying here with a great rate as wedding guests. If you park your car yourself in their garage the parking fee isn't so bad- $22/night. As stated, the views are important. Our first room was on the 20 floor overlooking the roof of a garage and AC units. 2nd room change was on the 30 floor and it had a much better view. I realize not everyone can have top floors and view, but try to get a room facing the Ferris wheel. It was fun to watch at night. Yes, elevators can take some time, but plan ahead a bit and you'll be fine. Plenty of restaurants and bars nearby. We did not eat in the Westin. Staff was always courteous. They do have extra security measures in place whereby you need to use your room key to access the elevators. We also had to show our room key to take the elevator up to the top floor Sun Dial restaurant and lounge in the morning. Beautiful views of the entire city. We were there on a weekend and it was crowded with a convention.

Room Tip: the higher the floor the better your view..........
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  • Stayed: June 2014, travelled as a couple
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Thank Cincy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestinPeach, General Manager at The Westin Peachtree Plaza, responded to this reviewResponded 14 July 2014

Hello 'Cincy2',

I'm so delighted to hear that you enjoyed our great views and convenient location during your recent stay with us. Our guests love that they can just walk to Atlanta's most visited attractions like Skyview Atlanta, Georgia Aquarium, World of Coca-Cola, and more during their stay. Thank you for taking the time to post your valuable feedback on TripAdvisor and we look forward to welcoming you back in the near future.

Warmest Regards,

Ron Tarson
The Westin Peachtree Plaza

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Reviewed 1 July 2014

Stunning views from top floors. Elevators are a complete nightmare. Trade the view for the long waits. Really, allow yourself an extra 20 minutes just to get downstairs and out of this place from your room.

Top floor at the sundial is perfect for watching the sun go down with a decent glass of wine. Don't expect too much though in the way of service or professional bartenders there, so manage your expectations and enjoy the view.

Overall hotel is so large that it loses it's personality. But, for business trips with a large group of co-workers with no rental car, it is convenient to peach tree area restaurants.

Room Tip: Top floors offer spectacular views. But the elevator wait and ride times are the trade off.
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  • Stayed: May 2014, travelled on business
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1  Thank TXrocklobster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myesha C, General Manager at The Westin Peachtree Plaza, responded to this reviewResponded 2 July 2014

Good Afternoon 'TXrocklobster',

I'm happy to hear that you enjoyed our convenient location and great views during your recent stay with us. However, I do apologize for the delay in elevator service you experienced and that the service your received at the Sun Dial Restaurant was unsatisfactory. Thank you for choosing to stay with us and taking the time to post your review on TripAdvisor. We truly appreciate your feedback.

Sincerely,

Ron Tarson
The Westin Peachtree Plaza

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Reviewed 1 July 2014

Close enough to the convention center to walk (right through Centennial Park at that) and excellent proximity to great restaurants. The hotel staff all went out of their way to ensure guests were having a great experience. All staff were polite and friendly. The hotel itself had very nicely appointed rooms with awesome views. If you are going to Atlanta for a conference this is a great place to stay!

Room Tip: The breakfast in the Cafe is better than at the local diner!
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  • Stayed: June 2014, travelled on business
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Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myesha C, Guest Relations Manager at The Westin Peachtree Plaza, responded to this reviewResponded 2 July 2014

Greetings 'Kathy S',

It's always great to hear such positive feedback about our attentive associates making sure our guests are having a comfortable stay. I'm delighted to hear that you enjoyed our convenient location and great views during your recent experience with us. Thank you for taking the time to post your much appreciated review on TripAdvisor and we look forward to welcoming you back in the near future.

Sincerely,

Ron Tarson
The Westin Peachtree Plaza

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Reviewed 30 June 2014

I had long heard about the Westin Peachtree Plaza. Once, when I was in Atlanta on business some years back, I stayed at a hotel that was near it. Finally, when my wife and I recently went to HotLanta over Memorial Day weekend for a family gathering at the Jazz Festival, we stayed there. Our room was terrific, and so was the view. We were not disappointed.

Room Tip: If you are not afraid of heights, take a room on a high floor.
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  • Stayed: May 2014, travelled as a couple
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2  Thank CharlesGies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myesha C, General Manager at The Westin Peachtree Plaza, responded to this reviewResponded 2 July 2014

Hello 'CharlesGies',

I'm so delighted to hear that you and your wife finally got an opportunity to stay with us. I'm happy that you enjoyed our great views and your guestroom during your stay as well. Thank you for taking the time to post your valuable feedback on TripAdvisor and we look forward to welcoming you back soon!

Sincerely,

Ron Tarson
The Westin Peachtree Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Peachtree Plaza

Address: 210 Peachtree Street NW, Atlanta, GA 30303-1745
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Atlanta
#45 Romantic Hotel in Atlanta
#55 Family Hotel in Atlanta
#62 Business Hotel in Atlanta
Price Range: £87 - £395 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Peachtree Plaza 4*
Number of rooms: 1073
Official Description (provided by the hotel):
Rising 73 floors above the heart of the city, The Westin Peachtree Plaza, Atlanta features world-class service, superb amenities, and an unparalleled location. Our hotel is moments away from Atlanta's best-known attractions - from the Georgia Aquarium and the World of Coca-Cola to Philips Arena, Centennial Olympic Park, and the Mercedes-Benz Stadium. ... more   less 
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Also Known As:
The Westin Peachtree Plaza Hotel Atlanta
Westin Hotel Atlanta
Westin Atlanta
Atlanta Westin
Westin Peachtree Plaza

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