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“Cool Corner rooms are cool”
Review of W Atlanta Downtown

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W Atlanta Downtown
Ranked #58 of 174 Hotels in Atlanta
Certificate of Excellence
GreenLeadersBronze level
Gainesville, Georgia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Cool Corner rooms are cool”
Reviewed 2 May 2012

We have stayed here 3 years in a row for my wifes b-day. Wonderful, Fabulous, then Cool Corner. The view is great, and 2 sides of the room are glass, bed in the middle, and bath near the door. Room was huge for a hotel room. It was a little "used" but not bad. The only wierd thing about it is the bathroom is clearley visible from the hallway, if the door is open and you are standing in front of the mirror, you can be seen. W still rocks with Whatever Whenever, and a super cool feel.

  • Stayed April 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank freerider71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, 8 May 2012
Thank you for your review of our Cool Corner room. I’m sure other guests will find it helpful. I hope your wife had a wonderful Birthday and thank you for choosing W three years in a row! Hopefully we will see you next year – you should try the Studio Suite next!
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (222)
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English first
Atlanta, Georgia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 May 2012 via mobile

My husband and I stayed at the W for a night because of it's close proximity to ta party we were attending at the aquarium. The service was spot on and we enjoyed our view from the 12 th floor. One big perk was the use of a car and driver, which I thought was a nice touch.

  • Stayed April 2012
    • Value
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    • Cleanliness
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Helpful?
1 Thank kateoquinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 April 2012

Our room was well laid out and the beds were great. As always, staff at the W were wonderful, especially with our kids, making them feel at home and special. Location fantastic for the aquarium/world of Coke/CNN. The pool area is very fun with an awesome view of the city, tho heating would have been a welcome addition. Restaurant food and service was excellent, but could have used more kid-friendly options. Lobby area was chaotic at times. We had issues with getting clean towels and management could not have been more wonderful with proactive resolution. We would definitely stay again.

Room Tip: daybed in 2 queen rooms is big enough for a small child to sleep.
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  • Stayed March 2012, travelled with family
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    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank marti13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, 8 May 2012
Thank you for your review Marti! I’m very glad to hear that you and your family enjoyed the service at the hotel and the close proximity to downtown attractions. You are not the first person to comment about the pool. We have the heater set to 82 degrees which is ideal for recreational swimming but may be too cold for kids. We will look at warming it up a bit more for cooler days. I will also let the General Manager of the restaurant know that the menu might need some more kid-friendly options. Thank you for your great suggestions. We look forward to welcoming you back on your next visit to Atlanta.
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Atlanta, Georgia
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 April 2012

We love this hotel! It is so original as all of the W's are! The beds are amazing and the staff is wonderful. Fabulous views of the city from our room!

  • Stayed June 2011, travelled as a couple
    • Value
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Helpful?
Thank aimesf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 April 2012

I was really looking forward to my stay at the W Downtown. I'd thrown a birthday party for my husband at the Midtown location a couple years ago and loved the staff and facilities there. So when my job booked me at the Downtown location I was ecstatic.

Upon arrival my entire party was impressed by the beautiful architecture at this location. The W really out did themselves in that regard. Our excitement whined though at the poor greeting we received from the front desk staff. The rep that checked us in did not tell us anything about the hotel, ask if we were Starwoods members, he did not point out where the elevators where, nor did he listen when we requested all the charges go onto one credit card!

My co-worker needed his jacket presed and asked on of the staff members if they had a steamer he could use. He was told that it would only take 10 min to press the coat and someone would bring it up directly to the room. This did not happen, after waiting 45 min for the coat to be brought up we had to go downstairs to the lobby and get it on our way out. The worst part was that the my coworkers coat was only half pressed :(

Later that evening we stop at the Drink Shop in the hotel only to find very poor service there as well. It wasn't very busy and they did not appear short staffed. My party sat for 15 min waiting on a waitress who never arrived before we decided to go elsewhere.

We did have positive experiences with the restaurant in the lobby bar area. The food there and in room service was excellent. The staff members were very helpful and friendly when we asked for local suggestions on places to eat or see.

The location of this hotel was easily accessible to I-75/85 and only a 15 min taxi ride to Midtown ($16 taxi ride for a party of four). The 5 min walk to AmericasMart and/or the Coco Cola Factory make it great for families doing tours.

I would not book here again if given the option, but would instead go to the W Midtown. Yes, the rooms at the Downtown location are very spacious and nicely kept up, but half the experience of staying at a W is the amazing customer service you receive while there.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Thaidreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, 14 May 2012
Thank you for your review. I’m glad to hear that you were impressed by the hotel’s design features and the personalized service you received in the restaurant and Living Room bar. It sounds like we missed a few opportunities to impress you and your co-workers with our signature service. I sincerely appreciate your feedback and we will use it to improve future guest experiences. When your travels bring you back to Atlanta, I certainly hope you will give us another chance to show you the high level of customer service that our team is dedicated to providing.
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Chicago, Illinois
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2012

This is overall a nice hotel. And an upgrade to a corner room/suite does help a lot. Things to like about this property are

1. Good location in downtown and just off the I-75
2. Overall hotel condition is good
3. Decent gym. There is also an outdoor splash pool, which isn't heated, so it can only be used in summer.
4. Great steaks at the BLT restaurant
5. Service is very good too.

Things that could be improved
1. Showers don't work very well. There isn't enough water pressure.
2. Although this is a new hotel, some of the furnishings, especially the couches in the room feel a little dated

Overall, it's a nice hotel. One of the better SPG properties in Atlanta. I would stay here again.

  • Stayed March 2012, travelled on business
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Helpful?
Thank astronomer_chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greensboro, North Carolina
Level Contributor
591 reviews
246 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed 8 April 2012

This hotel has a lot to offer. We had a corner room window suite, large, beautiful views and very comfortable. The location is accessible to all down town activity including easy access to the major interstates. Service is great, the Spa is top notch, overall its a great stay for downtown Atlanta. My favorite!

Room Tip: The higher the floor, the better! Don't forget about the pool and health club on the 10th floor...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Flyby0161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about W Atlanta Downtown

Property: W Atlanta Downtown
Address: 45 Ivan Allen Jr Blvd NW, Atlanta, GA 30308-3052
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Atlanta
#18 Green Hotel in Atlanta
#23 Luxury Hotel in Atlanta
#29 Business Hotel in Atlanta
#30 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — W Atlanta Downtown 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
The W Atlanta Downtown energizes and inspires, a wonderland of sensual style amid major corporations and specialty shopping. Close to Georgia Aquarium, Centennial Olympic Park and the Georgia Dome. ... more   less 
Reservation Options:
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Also Known As:
w Atlanta Downtown Hotel Atlanta
w Hotels Atlanta
w Hotel Atlanta

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