I hosted my company's sales meeting at this hotel. I have gotten nothing but rave reviews of the hotel and meeting. The one complaint that seemed to be repeated over and over is that the rooms were not well lit. Apparently they are upgrading the guest room lighting this year. Also, the showers are glass and sort of in the middle of the room with no curtain. You can get a curtain upon request (which if you're traveling with kids or friends you'll need). I guess the curtains have suction cups... Other than that, an amazing experience. The staff is extremely friendly and knowledgeable. The meeting events people were fantastic to work with and believe me, I worked with them closely for nearly a year planning! The food... well, absolutely delicious. We had our awards dinner here and everything was terrific. I especially liked the risotto with mushrooms... we had some folks request recipes... and the chef gave them to us! (I should have gotten that risotto recipe!)... The AV guy, Bill, from PSAV was just terrific to work with. Very professional and willing to make it happen. Through in a bunch of extras that just made all of our events (meetings, dinners, receptions) look amazing. There was one meeting person that while she was helpful and got the job done, seemed a little reluctant at times or negative... It's hard to explain. Last couple of years were at convention hotels and just about anything you ask for can happen (hanging banners, lighting effects, etc.). This is more of a boutique hotel and we knew that going in and we wanted a different feel this year and really enjoyed that aspect, but when I asked for certain things in the planning stages, rather than just saying "sure, we can make that happen." this one woman would hem and haw a bit first, "oh, I don't know. Let me check"... it always worked out, but if I wasn't stubborn or persistent I might have backed down sometimes and lost out on elements we wanted. Would have preferred a little more of a can do attitude sometimes. Also, shipped back a lot of boxes (about 22) and had them ready to ship at about 3:30 PM on Thursday. One box was heading to a trade show (held some samples of our product and our tablecloths for our booth) and the rest back to our offices. I'd been told they had a regular pickup around 5 or 6 PM by FedEx so I was confident that overnight delivery would get the box at the trade show on Friday in time for the set up for the show on Saturday. The box did not arrive until Monday and the staff at the show had to scramble and rent a non-logo'd set of tablecloths at an added expense. This was because for some reason the boxes did not go out until Friday and because it wasn't labeled for Saturday delivery it got delivered on Monday. No one at the hotel alerted me to the missed pickup. Also had an LTL pickup scheduled for some racking... our staff was in contact with the hotel and the LTL company all weekend and failed to get the 3 pallets picked up. Not sure yet about this miss.
One day of the event, one of our breaks was supposed to have some extra items because we were going on an offsite excursion and having a late lunch. I needed to fill up our team (86 people) to tide them over. The break enhancements didn't come out and they went into defensive mode pulling out BEOs to prove it wasn't there. Well, the fact was that they weren't on the BEOs I'd approved and I'd missed that, but I remember ordering them. They did try to help with other items from the kitchen, but what they had available was very minimal. When I decided to order pizza from a nearby restaurant, they had to get approval to allow me to bring in outside food without paying a fee! Are you kidding me? What happened to "whatever, whenever"? I guess, if you pay...
So, other than these small logistical misses, guest room lighting, and one staff person who was a little pessimistic at times, it was a great experience that I would do again in a heartbeat. The fact of the matter is, even with these few glitches some of which were my own fault, it was all pretty much behind the scenes. My guests never felt it. I looked like a star to my team and that works for me!
- Official Description (provided by the hotel):
- The W Atlanta Downtown energizes and inspires, a wonderland of sensual style amid major corporations and specialty shopping. Close to Georgia Aquarium, Centennial Olympic Park and the Georgia Dome. ... more less
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- Also Known As:
- w Atlanta Downtown Hotel Atlanta
- w Hotels Atlanta
- w Hotel Atlanta