Summary: poor customer service and very lacking in basic room items.
My husband and I stayed here the day after Christmas for one night. Beautiful hotel, gorgeous lobby, lovely rooms.
Upon check-in, the customer service was average, no problems though. We found the room although beautiful, was lacking basic things ... not 1 extra pillow nor blanket, the toiletry items were minimal, and the room did not even a simple coffee pot. We did have the standard room (was about $250).
Thought about ordering room service breakfast. However the hotel does not offer a standard set American or Continental breakfast. I have never been to a luxury hotel that does not offer this. You had to order a la carte and it comes with a heavy price tag per item. Add on the 20+% service charge + their delivery fee + xxx fee and it would have equaled a small fortune (about $110) for a tiny breakfast for 2. A little greedy in my book.
Upon checkout, we were told in a very non-concerned way that we needed to pay more tax as the city of Atlanta had increased their rate since we had made the reservation. Not a problem but it could have been said a little nicer. When I questioned it, the guy was a little defensive about it.
I always notice when I check out of a hotel, how the staff acts upon goodbye. I think this is equally as important as their attitude upon check in. We left not even hearing a "hope to see you again" or "hope you enjoyed your stay" from the lobby staff. However the doormen and the guy who helped us with car, were super nice.
- Official Description (provided by the hotel):
- Located in the exquisite enclave of Buckhead, The St. Regis Atlanta stands out as an impeccably groomed AAA Five Diamond boutique hotel resort with unsurpassed pampering in a grand location. ... more less
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- Also Known As:
- The St. Regis Atlanta Hotel Atlanta
- St Regis Hotel Atlanta