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“Awesome stay!”

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The St. Regis Atlanta
Ranked #1 of 171 Hotels in Atlanta
Certificate of Excellence
Louisville, Kentucky
1 review
“Awesome stay!”
Reviewed 8 February 2014

Everything was amazing- room, service, people, etc... Everyone was very accommodating and friendly.There are tons of shops and restaurants within walking distance. Great place to relax. Hope to be back sometime soon.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TMC5030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senih G, General Manager at The St. Regis Atlanta, responded to this review, 10 February 2014
Dear TMC5030,
I appreciate your compliments of The St. Regis Atlanta. I look forward to sharing your compliments with our staff who strive to provide service beyond expectation. We hope to welcome you to our address again in the near future.
Report response as inappropriate
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893 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (154)
Date | Rating
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English first
Evian-les-Bains, France
Level 5 Contributor
52 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 6 February 2014

I am a seasoned traveller and this was my first time in a Saint Regis and I really enjoyed it! Great service, unpretentious, discreet but classy at the same time. The room was very comfortable, the bathroom spacious and the technology functional!
I would recommend this hotel and will go back!

  • Stayed November 2013, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank manil0u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senih G, General Manager at The St. Regis Atlanta, responded to this review, 10 February 2014
Dear paranoa,
Thank you for your compliments of The St. Regis Atlanta. We sincerely appreciate you taking the time to share your kind words and we look forward to having you as our guest once again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 February 2014

I have stayed at this hotel before, and i stayed here with a friend of mine during the recent Atlanta snow fiasco. The hotel on other occasions seemed really good to me. But being a luxury hotel that belongs to a chain of highly prestigious SPG group, the recent experience left a sour note. The hotel does not have enough inventory to serve dinner to its guests when the roads shut down in Atlanta on day 1? We were told dinner service was not available at 9 pm. We went to the bar next door for dinner. The bar did a 'last call' at 11 pm,even though there were many people stuck and nothing to do. The one person i liked interacting with was a staff who was stuck at the hotel with her dog, she brought me warm covers to make my self on a small sofa/chair and was really pleasant to talk to.
The front desk was of no help in terms of even advising to maybe make myself comfortable on a lobby chair, even though i am a Platinum member of this chain.
I normally love St.Regis but when it mattered the most, St.Regis, Atlanta went down just like the rest of the city.

  • Stayed January 2014, travelled with friends
    • Value
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Helpful?
Thank Wanderlust1809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senih G, General Manager at The St. Regis Atlanta, responded to this review, 3 February 2014
Dear Wanderlust1809,
I appreciate you taking the time to share your feedback and we extend our apologies that your visit was anything less than exceptional. The unfavorable weather conditions in Atlanta were a struggle for our operations. Our limited menu offering was created to help our limited staff provide the best experience to our guests with the supplies given since our scheduled deliveries were unable to reach the hotel in the dangerous road conditions. We value our loyal SPG guests and hope that you will allow us another opportunity to demonstrate our signature hospitality, for which the St. Regis brand is known when you return to Atlanta.
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Shanghai, China
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 February 2014

My first time at the Atlanta St Regis and thoroughly enjoyed my stay. Initially disappointed upon check in as platinum and no suites available, no club lounge/lounge benefits, etc and then the new SPG choice for platinum amenity...500 points OR breakfast.....really??.......the charming young lady at the front desk (Brooke) tried her best to help. Room was great, spacious, elegant, great bathroom toiletries. Breakfast in the Club Astor was excellent as was the service, had dinner there with a colleague after escaping another local restaurant that was reco'd but was virtually deserted, happy we chose dinner at the hotel. The Great 2" Snow Storm of 2014 was another adventure, city closed down for a couple of days, staff had to sleep at the hotel (as did many weary Atlantans that couldn't make it home and ended up sleeping on any horizontal space in the public areas on Tuesday, that evening people were sleeping in grocery stores, Target, etc, quiet an urban disaster), the St Regis took it all in stride and made all feel welcome and well taken care of. The bar staff (Leo and colleauges) were charming each evening despite everyone working multiple 16 hr days in a row, same with restaurant staff and room service, and car valet/front door guys. Thanks to all for taking such good care of everyone during this exceptional period. Couldn't think of a better place to wait out the snowy/icy weather.

  • Stayed January 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank adventureofalifetime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senih G, General Manager at The St. Regis Atlanta, responded to this review, 3 February 2014
Dear adventureofalifetime,
Thank you for your compliments of the St. Regis Atlanta. Atlanta’s “winter storm” was crippling to our city but I am thrilled to know our staff’s commitment to service and hospitality shinned through to our guests. I appreciate your feedback of our SPG amenities and upgrades and I have shared your comments with my fellow leaders. I hope you will return to our address when your travels bring you back to Atlanta.
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Level 4 Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 30 January 2014

Quick review - more to come later but generally poor service if you have reasonable expectations. I realize Atlanta was struggling with bad weather but the staff was generally not very customer focused and overall I was pretty disappointed with this property.

  • Stayed January 2014
    • Value
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Helpful?
Thank Marc D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senih G, General Manager at The St. Regis Atlanta, responded to this review, 3 February 2014
Dear Marc D,
I appreciate you taking the time to share your feedback. The unfavorable weather conditions in Atlanta were a struggle and we extend our apologies that your visit was anything less than exceptional. Please contact our executive office if you would like to share any additional feedback from your stay. Your feedback is a gift which allows us to improve our service for future guests. Please allow us another opportunity to demonstrate our signature hospitality, for which the St. Regis brand is known.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tennessee
Level 5 Contributor
74 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 January 2014

I returned to the St. Regis about three years after first staying here. It is still a totally satisfying experience. It's a joy to stay here. But I do want to nitpick three things:

> Food is still mediocre. "Banana split" from room service was three scoops of ice cream in a bowl, half a caramelized banana riding on top, a small amount of fudgy chocolate sauce, and a heaping helping of sprinkles. Not very traditional, and decidedly NOT an improvement on traditional. At breakfast, the bacon was floppy and the toast was cold. These are forgivable but not when paying 2 or 3 times normal rates.

> As mentioned by another reviewer, the mini bar is quite noisy. To some extent, it makes pleasant white noise, but it also whines occasionally. It didn't wake me up but made it slightly more difficult to get to sleep. (Like I said, I'm nitpicking.)

> Most disappointingly, there's no more morning coffee service from your butler. In my previous review, I noted how blown away I was to have a butler ring the doorbell slightly after my wakeup call, with a tray of coffee and a newspaper. I realize this is labor intensive and probably cost prohibitive to provide, but it was incredibly distinctive and added a WOW factor. Perhaps the hotel should have added an in-room coffee station when they did away with coffee delivery. There is one coffee station near the restaurant but, of course, it means you have to get fully dressed before your first cup of coffee.

So, this is still an amazing property, but I would suggest bringing your own snacks and going elsewhere for breakfast.

  • Stayed January 2014, travelled solo
    • Value
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Helpful?
Thank ToughCritic36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senih G, General Manager at The St. Regis Atlanta, responded to this review, 28 January 2014
Dear ToughCritic36.
Thank you for taking the time to share your feedback. Bringing these details to our attention allows us to improve and your feedback will be shared with our leaders and staff. We hope to welcome you to our address again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level 4 Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 January 2014

Every detail of our stay was complete perfection. Of course, the customer service was phenomenal. Everyone was so kind and helpful, always thinking of what we wanted before we did. The rooms were beautiful, the hotel was stunning - every inch of this hotel is spectacular. The bar is a great little hot spot; the food (room service included) was top notch - especially the honey, which always found its way on the side of my dish. We loved the nightly champagne toast as well as the turn down service, which was wonderful. We never wanted to leave the room. We did venture out for dinner at Chops which was conveniently located right next door. The St Regis made everything about our trip special, especially the anniversary dessert waiting in our room for us!

Room Tip: the St Regis suite is worth every penny!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pasha00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senih G, General Manager at The St. Regis Atlanta, responded to this review, 23 January 2014
Dear pasha00,
Thank you for taking a moment to share your experience and noting our nightly sabering ritual. Dating back to the times of Napoleon, the art and tradition of sabering is our way of celebrating the arrival of the evening at The St. Regis Atlanta. Our staff at The St. Regis Atlanta truly takes pride in providing service that is beyond expectation. Thank you for your compliments and I look forward to sharing them with our entire team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The St. Regis Atlanta

Property: The St. Regis Atlanta
Address: 88 W Paces Ferry Rd NW, Atlanta, GA 30305-1444
Phone Number:
Region: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Atlanta
#1 Luxury Hotel in Atlanta
#1 Spa Hotel in Atlanta
#7 Family Hotel in Atlanta
#9 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The St. Regis Atlanta 5*
Number of rooms: 151
Official Description (provided by the hotel):
Located in the exquisite enclave of Buckhead, The St. Regis Atlanta stands out as an impeccably groomed AAA Five Diamond boutique hotel resort with unsurpassed pampering in a grand location. ... more   less 
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Also Known As:
The St. Regis Atlanta Hotel Atlanta
St Regis Hotel Atlanta

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