This was my first and last visit to this hotel. For the moment, I'll ignore the $30 valet-only parking. Instead, I'll focus on the room that I was given.
When I checked in, I was told that I had booked a room with a king bed, but the only king rooms available were accessible. I told them to give me a room with two double beds. Not what my husband (who I hadn't seen in two months) and I really wanted, but a minor inconvenience for the most part.
We didn't actually settle into our room until after 1 a.m. That's when we discovered that the toilet had stains on it. Not permanent stains like it was an old toilet. These were stains from something that had been wet on the toilet seat, and the longest was an interesting shade of brown.
It was so late, and we were so tired that I decided rather than call housekeeping or the front desk to request another room, I'd just hover in the bathroom and pray that the sheets on the bed at least were clean.
The next morning, there was a knock on our door at 9:30 a.m. It was a Sunday. Who knocks at 9:30 a.m. on a Sunday in a hotel? Apparently, at the Renaissance, housekeeping knocks at 9:30 a.m. on Sunday...to see if anyone is in the room. What? Don't they have a list of occupied rooms?
Next, we discovered that our double room only came with one towel. That's right, one towel in a room with two beds! I called housekeeping. Too bad they didn't drop off some more towels when they were knocking on our door at 9:30.
The final straw was the toothpaste that was part of the hotel-provided toiletries. The box looked a little crumpled, and when I opened it, I discovered a nice tube of used toothpaste!
Between the toilet, the towel and the toothpaste, I have to wonder if the room was cleaned at all after the prior occupant(s).
We complained to the front desk as were were checking out. We were assured by the front desk clerk that she would mention these issues to someone (in that voice people use when they have no real intentions of telling anyone anything).
We won't be back.
- Official Description (provided by the hotel):
- Renaissance Atlanta Midtown Hotel is a luxury boutique hotel centrally located in Atlanta's Midtown neighborhood. This beautifully appointed Renaissance Hotel stylishly sets "Art in Motion" while surrounding you in comfort. Just blocks from the Georgia Tech campus, this sophisticated sanctuary is easily accessible to popular destinations, like the Atlanta Botanical Garden, Piedmont Park, Centennial Olympic Park, Georgia Aquarium, CNN Center and the Georgia Dome. ... more less
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- Also Known As:
- Renaissance Atlanta Midtown Hotel Atlanta