I arrived at this hotel on Jan. 24-27, 2014. The valet was very helpful assisting with getting my luggage out of the car. I went to the front desk to check in and it took about 2min. before i was even acknowledge about checking in. I can't remember the lady that checked me in but she was not all that friendly. basically just took my credit card swiped it and pushed me out the way so to speak. I got in my room and inspected everything and everything was great besides my refrigerator wasn't working, so I called to the front desk and they came and switched it out. The next morning I woke up and look at guest services on on my TV and they had over charged my credit card double the price I was suppose to be charged. So i called to the desk and they claimed they had tried calling me the day before (never happened) they said the my authorization form was not valid which was totally not true! They told me that I need to get my Fiance' (which works for Marriott) to call them and verify her employment which is crazy because thats their job to do all of that! In the end they got it all straight and refunded me my money immediately. That really mad my morning go downhill due to the fact I had to do their job as if they didnt care about the situation at all! I usually stay at the Marriott Marquis every year I come to Atlanta but I decided to give this hotel and try but I definitely will be going back to the Marriott Marquis and NOT back to this hotel!!! Other than those issues everything was great.
- Official Description (provided by the hotel):
- Renaissance Atlanta Midtown Hotel is a luxury boutique hotel centrally located in Atlanta's Midtown neighborhood. This beautifully appointed Renaissance Hotel stylishly sets "Art in Motion" while surrounding you in comfort. Just blocks from the Georgia Tech campus, this sophisticated sanctuary is easily accessible to popular destinations, like the Atlanta Botanical Garden, Piedmont Park, Centennial Olympic Park, Georgia Aquarium, CNN Center and the Georgia Dome. ... more less
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- Also Known As:
- Renaissance Atlanta Midtown Hotel Atlanta