We stayed at this beautiful hotel on a weekend leisurely trip, Friday-Sunday. We checked in with one night shift/supervisor and their attitudes and actions were great! But, when the next night shift supervisor clocked in, it became a HORRIBLE experience!!!....The customer service, professionalism, and peaceful ambiance quickly became hostile, assailing, combative, and aggressive (Quincetta and twin-head of security). They were rude, unprofessional, hostile, harassing, and insulting towards myself and my party. And when we attempted to notify upper management of said behavior, it appears to have been overlooked and unfrowned upon. The hotel, in itself, is very nice and comfortable but, they have some of the wrong people working there that makes the hotel uncomfortable and lacking good customer service. Our stay here has been unforgettable and we definetly have changed our choice of hotels. We have now switched to the Westin and/or Sheraton for our traveling needs and have not been disappointed as of this date.
- Official Description (provided by the hotel):
- Renaissance Atlanta Midtown Hotel is a luxury boutique hotel in Atlanta, Georgia's Midtown neighborhood, situated perfect to offer a central location near top area destinations. Our beautifully appointed hotel stylishly sets "Art in Motion" while surrounding you in comfort. Just blocks from the Georgia Tech campus, our sophisticated sanctuary offers easy access to popular attractions like the Atlanta Botanical Garden, Piedmont Park, Centennial Olympic Park, Georgia Aquarium, CNN Center and the Georgia Dome. ... more less
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- Also Known As:
- Renaissance Atlanta Midtown Hotel Atlanta