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“You're better off elsewhere” 2 of 5 bubbles
Review of Comfort Suites Atlanta Airport

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Comfort Suites Atlanta Airport
Ranked #122 of 172 Hotels in Atlanta
Kansas City, MO
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“You're better off elsewhere”
2 of 5 bubbles Reviewed 23 July 2013

I'd like to think I am pretty forgiving at overlooking little things, but there were so many little things that were wrong with this hotel, it had to be more than bad luck First of all when we checked in, I asked for two keys, and the guy (who was trying to talk on two different phones) would only give me one, because they were 'running low.' The room had a sofa sleeper for the kids and the sheets were still on from previous stay , how do I know?, because when I went down to get an extra pillow, he asked if I needed sheets and I said no because they were already on--he said, 'oh, no, those sheets must be from last guests."(!) The elevator and hallways were unusually hot, the elevator floor was disgusting, and was never cleaned for the two nights we were there. The drain in the bathtub/shower would not stay open, so we just took it out. We are fine with basic breakfasts, but the juice seemed watered down and there were no bananas or apples or anything. Ice bucket was not emptied from previous night. We used Marta to get downtown, you have to call for the shuttle to pick you up at airport, where other hotels have regular schedules. so, having said all that, it adds up to a bad product, so you're probably better off seeking other options around the Atlanta airport.

Stayed July 2013, travelled with family
Helpful?
Thank aci2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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256 reviews from our community

Traveller rating
    77
    81
    41
    25
    32
See reviews for
88
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62
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
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  • German first
  • Italian first
  • Spanish first
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 22 July 2013

Front desk lady, Jenette needs professional clothing the day we came she was wearing a very tight mini mini skirt and a sheer blouse with no shoes on, looked more like a lady of night picking up men at the hotel... The restaurant employees needs training, slow service with no sense of urgency as if we were bothering them by us being there, we had to ask for refills, etc. It took a long time to get our meals and then it was not good, Bad food, bad service, overall everyone we came in contact with was unprofessional, even one of the maids we overheard her on her cell phonewalking down the hall pushing her cleaning cart. Will pay a few dollars more and stay elsewhere our next visit to Atlanta.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank kentuckyway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csatlairport, General Manager at Comfort Suites Atlanta Airport, responded to this review, 22 July 2013
Thank you for your feedback on the recent stay to the Comfort Suites Atlanta Airport. Your comments about the staff attire, restaurant service and the overall hotel customer service level in our hotel was enlightening. I cant begin to express the disappoitment I felt in reading the comments, these comments forced me to look upon management and staff for a different way to conduct business. This was truely an "eye opener" for the entire staff. Please accept my deepest apology. I would hope that you could allow us another opportunity to make these changes and make it right with you and your family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
5 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 20 July 2013

This hotel is conveniently located off the freeway. Nice size clean room. Comfortable beds with clean linen. Bathroom is big with clean towels. Hotel staff very polite including restaurant staff.

Would recommend more lighting throughout and upgrade remote to tv, and space between bed and air condition. If you are military, don't expect too much of a discount.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hospitality C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mountain Home, Arkansas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 8 July 2013

I spent a night here with my daughter and grandson before going to a Braves game. The staff was courteous but things seemed a bit unorganized. No linens were in the room or closet for the pullout sofa bed and our ice bucket was missing the cover. At breakfast, item after item ran out which was restocked only when someone asked for it. In place of napkins, a roll of non-perforated paper towels was set on the counter. The one lady working breakfast did not have any time to clean the tables. Upon making a waffle I learned that the syrup had run out and that someone had been sent to a store for some more. Another 10 minutes passed before a jar of it was put out on the counter.
On the positive side the beds were comfortable. The breakfast when ready was good. The location was easy to find and convenient for my purposes.

  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Millie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tallahassee, Florida
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 5 July 2013

We stayed here for our visit to Atlanta to see the retirement of Chipper Jones' jersey. Hotel was clean, front desk staff very helpful, breakfast needs some work. Seems that they wait until the breakfast items are completely out before restocking. Experienced this two days in a row. Which holds up moving guests out quickly when they are having to stand around waiting for food. Oh bring your own pillows. They give you plenty of them but they are extremely poor quality. I had to put two in one pillow case. Hotel was very easy to find and I would stay here again.

Room Tip: We had room 318 which is right in front of elevator. All rooms ending in 18 are in the same locatio...
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  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank SunshineState0718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csatlairport, Manager at Comfort Suites Atlanta Airport, responded to this review, 8 July 2013
We thank you for taking time to submit a hotel review for the Comfort Suites Atlanta Airport. It is always very helpful to our staff when we receive genuine feedback. I have taken into consideration your points of concern from your recent stay. I assure you we will reevaluate our breakfast & restocking practice as well as the comfort of our pillows. Thank you again from Comfort Suites Atlanta Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 June 2013

I had a one night stay before I went to my family. It was a clean room, the bed slept well, the service of the shuttle bus from and to the airport was free; good on time after I called and good and polite service of the driver.



  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Anna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KC-MO
Level Contributor
157 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 20 May 2013 via mobile

Hotel seeking unless the convention is Ina name hotel, is a commodity. I want free reliable Internet, bfast, a place to get a snack and a comfortable safe reasonably appointed room. For fluff go downtown otherwise just fine.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Breathdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Atlanta Airport

Property: Comfort Suites Atlanta Airport
Address: 5087 Clark Howell Hwy, Atlanta, GA 30349
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Business Hotel in Atlanta
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Atlanta Airport 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The newly renovated Comfort Suites Atlanta Airport is located 3 miles from Hartsfield-Jackson International Airport. We have van service to/from both Domestic and International terminals from 5 am - 11 pm. Our spacious suites feature comfortable king or double queen beds, sitting area with pull out sofa-sleeper. Our guests enjoy our daily complimentary, hot breakfast buffet. For additional food options, Blu Sky Bar and Grill located on the 5th floor features a great view of the area as well as an outdoor patio. Weekdays lunch is served from 11:00 am until 2 pm. Dinner is served nightly from 5 pm until 11 pm. The hotel features an indoor, heated pool, Fitness Center, Business Center, complimentary Wi-Fi and HSIA throughout the hotel. Complimentary parking in our outdoor, lighted parking lot. ... more   less 
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Also Known As:
Comfort Suites Atlanta Airport Hotel Atlanta

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