I had booked a reservation two weeks in advance with a third party booking company (one that is linked with trip advisor - not priceline). When I arrived, I was told the hotel was overbooked. I asked why they didn't let me know sooner, and they said they didn't notice until this morning. They enthusiastically announced that they had booked a hotel (gratis) for me by the airport, which is about a half hour drive away in light traffic. All of my meetings for two days were near the hotel -- that is why I booked the location. When I told them this wouldn't work, they said they looked for other places, but there were none available. I called my travel agent, and they booked me a place in minutes (albeit it for $140 more - $400 vs $260). When I confronted the manager about it, he said he would only pay the first $260 of the bill. I guess it was my problem that it was more expensive -- not his. When I questioned him on what he told me regarding availability, he admitted that he only looked for hotels for less than $260 downtown -- hmmm didn't care too much about my inconvenience. Of note, there were several other people in the same situation as me, so it looks like they messed over quite a few people. I would never book at this place again.
- Official Description (provided by the hotel):
- Walk into a stylish new atmosphere where contemporary Southern style meets classic luxury. Located in the heart of Atlanta, Loews Atlanta Hotel exceeds our guest's expectations by providing experiences through personal engagement and putting you first. A premier choice among Atlanta luxury hotels, we offer 414 rooms and 44 suites which have been designed to be supremely comfortable and are equipped with all the amenities necessary to anticipate your every need. Each room was carefully laid out to create a spacious environment that feels more like a second home than a hotel room. ... more less
- Reservation Options:
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