I had a reservation made through my employer's travel department that was guaranteed for late arrival. However, upon arrival the desk agent informed me that the hotel was oversold and that no room would be available for me because they did not have a payment method on file (which the night manager later admitted was false). The night manager arranged for me to stay at another area hotel, which was not even remotely in the same class as the Loews. The Loews did pay for a night at the substitute hotel ($109) but the damage had been done. If this is how the Loews treats an employee of one of their higher volume corporate clients, I can only imagine how they would treat an individual traveller.
- Official Description (provided by the hotel):
- Walk into a stylish new atmosphere where contemporary Southern style meets classic luxury. Located in the heart of Atlanta, Loews Atlanta Hotel exceeds our guest's expectations by providing experiences through personal engagement and putting you first. A premier choice among Atlanta luxury hotels, we offer 414 rooms and 44 suites which have been designed to be supremely comfortable and are equipped with all the amenities necessary to anticipate your every need. Each room was carefully laid out to create a spacious environment that feels more like a second home than a hotel room. ... more less
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