Upon arriving at the Loews Midtown Atlanta, I checked in and upon turning down the bed, noticed numerous hairs, dirt and stains on the bed linens. Obviously, the linens were not changed after the previous guest departed. I called down to the front desk and after an awkward answer from the front desk, she said she would send someone up. As for my comment on the answer being "awkward", when the phone was answered, there was a long pause with grunting and hacking, which lasted for 15-20 seconds before I got a muted "hello".
Back to point, she said she would send someone to change the linens and after an hour, no one showed. I called back down, they apologized for the delay and said housekeeping was working on "other things" and said she'd send someone up. I told her I was stepping out for a few minutes, so they could come in when they arrived. Upon my return, I checked the sheets and the duvet cover, which should be changed each stay, had a noticible blood stain that was there previously. I called back down, asking if they were not supposed to change the duvet cover (which is a white sheet which the duvet slips into) after each stay and received a rambling response of "I am not sure of the policy". As I waited for them to come change the cover, I received a knock on the door. Was it housekeeping? No, it was someone bringing a wine opener, which I hadn't ordered.
As I type this, an hour has passed and they have yet to show to change the cover. I expect I will have to call back down.
Unacceptable! Cleanliness and customer service are expected. I spend 5 or so nights weekly in a hotel, so am not a picky traveler. This was quite surprising.
- Official Description (provided by the hotel):
- Walk into a stylish new atmosphere where contemporary Southern style meets classic luxury. Located in the heart of Atlanta, Loews Atlanta Hotel exceeds our guest's expectations by providing experiences through personal engagement and putting you first. A premier choice among Atlanta luxury hotels, we offer 414 rooms and 44 suites which have been designed to be supremely comfortable and are equipped with all the amenities necessary to anticipate your every need. Each room was carefully laid out to create a spacious environment that feels more like a second home than a hotel room. ... more less
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