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“Great hotel and wonderful staff!!!”

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Holiday Inn Express & Suites Atlanta Airport West - Camp Creek
Ranked #70 of 171 Hotels in Atlanta
Certificate of Excellence
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel and wonderful staff!!!”
Reviewed 26 June 2013

What a great hotel and the staff there was amazing!!! The front desk staff was awesome!!! April the lady that checked me in was amazing, and very nice. Everyday she had a smile on her face and was very warm and friendly. This is a great place to come for work, and for fun, the lake is beautiful and I love the peace and quiet by the lake. Again a great place and great staff. Love the front desk staff...

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VioletJ0408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 4 July 2013
Thank you for the terrific review and for posting it on Trip Advisor! Thank you also for recognizing our Front Desk team who work so hard every day to delight our guests! We truly appreciate this and I will share this with our team. Thank you for staying with us, and we hope you will return again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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960 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (225)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Level 5 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 25 June 2013

Our experience with this hotel started off on the wrong foot before we arrived.
Having made a reservation 10 days ahead, I called them the day before our departure to request an early check-in --we had a long haul flight arriving at 6am. I was told to call again the following day and speak to the manager. The next morning I was put through to someone who said she was the manager and insisted that we did not have a booking, and that neither the booking number provided (which every other operator had quickly linked to our reservation) nor our names meant anything to her. Since I had already provided my card details and my booking was “non refundable” I could not just go ahead and book another hotel, so I kept politely but firmly insisting we had received TWO confirmation emails and had already spoken to at least two receptionists who had found our booking without any problem.
The lady in question kept insisting we had the wrong hotel and putting me on hold, despite knowing I was calling from abroad, with and without warning, several times during our quite lengthy discussion. Not a pleasant experience when you are three hours away from boarding a 10-hour flight. She finally seemed to find the name I had been spelling over and over using the phonetic alphabet and admitted that yes, we had a reservation.
Upon arrival, we waited at the hotels’ pick-up area for one hour and saw every shuttle arrive and leave –some several times—for other hotels before we mustered the energy to find the hotel number and call them. Only then did we find out we were supposed to call for our coach, as opposed to waiting as was the case with every other hotel. Fair enough, but why was this not specified at any point or in the confirmation emails?
Once on board the coach everything went smoothly. We were kindly booked in early, our room was comfortable and clean, the hotel staff and the drivers helpful and we had a very pleasant stay. It is a shame all the efforts to please customers are marred by shortcomings in the system that might have substantial consequences and the staff’s inability to acknowledge them.

Room Tip: Rooms at the back have a view of the lake.
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tasmyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 4 July 2013
Thank you for your review and comments. I am sorry to hear about the initial confusion regarding your reservation and the shuttle pickup procedure. I am glad to hear that it got cleared up and that in the end you enjoyed your stay. I assure you that I will share your comments with our team and that these items will be addressed for improvement. Thank you for staying with us, and we hope you will return again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gatlinburg
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 June 2013

Beautiful hotel on a lake, close to airport. Checked in on June 8, 2013, Alicia is very nice and helpful. Took the shuttle at 2:30 in the morning..driver was also very nice and smiling even!
After our trip, we arrived back at the hotel on June 17 at 2:30 in the AM, we were checked back in again by Alicia. As we were checking out that morning, it was obvious that a guest was not happy. Debbie at the front desk handled it Very professionally, quietly and with "class."
I called back today to get Alicia's name, April looked up our dates to see who had checked us in on June 8. She was so kind and did not hesitate to look this up for me. So.....Shout out to Alicia, Debbie, and April, and both shuttle drivers. A great experience with these "fine" people!

The hotel is Immaculate and very nice. I will be staying here in the future.
L Odom

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lrotn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 4 July 2013
Thank you for the terrific review and for posting it on Trip Advisor! Thank you also for recognizing Alicia, Debbie and April at our Front Desk, as well as our shuttle service and drivers, for their outstanding service and hospitality. We truly appreciate comments such as yours and I assure you I will share them with our team. Thank you for staying with us, and we hope you will return again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mobile, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2013

Beautiful place, friendly and helpful staff with excellent hot breakfast and across the street from auction. Hopefully the excellent rates will continue, look forward to another stay and many more after that.

Room Tip: 7th. floor lake view was wonderful.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rick g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 4 July 2013
Thank you for the wonderful review! We appreciate Having National Powersports Auction now staying with us and are delighted you enjoyed your stay! I will share your comments with our entire team. Thank you for staying with us, and we hope to see you again next month!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2013

I thought the staff were excellent.
Debbie on the front desk and the drivers frank and Luther were extremely helpful and pleasant.

The hotel was very clean and it had eating places in walking distance

Des Dunleavy
Manchester
England

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 17wfbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 4 July 2013
Thank you for the great review and for posting it on Trip Advisor! Thank you also for recognizing Debbie at the Front Desk, and Frank and Luther of our transportation team for taking great care of you. We truly appreciate this and I will share this with them. Thank you for staying with us, and please hurry back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 June 2013

I stayed two days in June of 2013. Marilyn G. and Alicia at the front desk were able to help me with all my business needs. They faxed, copied, and were able to direct me to the businesses I needed to complete my work. The room was comfortable, clean, and roomy enough for me to leave my paperwork out 24/7.
I will stay here each time I am in the Atlanta area for business or pleasure.
I almost forgot, the breakfast was great.

Room Tip: The King Jacuzzi room lent a little pleasure to my business trip.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WorkingWomanInOKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 6 July 2013
Thank you for the terrific review and for posting it on Trip Advisor! Thank you also for recognizing Alicia and Marilyn at our Front Desk for their outstanding service and hospitality. We truly appreciate comments such as yours and I assure you I will share them with our team. Thank you for staying with us, and we hope you will return again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2013

Pros: Outstanding customer service, particularly from Debbie at check in, and from Marilyn and Cosby during my four night stay, took this from an average stay to very good.
The hotel is nicely located and has all the usual amenities. My group especially enjoyed the rear deck area overlooking the lake.

Cons: NO FEATHER PILLOWS in the house? Seriously? To make it worse, the concrete hard foam pillows they did have were lumpy. First and foremost a hotel room is for sleeping...

Room Tip: The lakeside view (which I did not have) obviously beats the crap out of the parking lot view.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jimmhel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 6 July 2013
Thank you for the terrific review and for posting it on Trip Advisor! Thank you also for recognizing Debbie, Marilyn and Cosby for their outstanding service and hospitality. We truly appreciate comments such as yours and I assure you I will share them with our team. Thank you for staying with us, and we hope you will return again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Atlanta Airport West - Camp Creek

Property: Holiday Inn Express & Suites Atlanta Airport West - Camp Creek
Address: 3833 Princeton Lakes Ct SW, Atlanta, GA 30331-5508
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Atlanta
#12 Romantic Hotel in Atlanta
#13 Family Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Atlanta Airport West - Camp Creek 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
New Hotel. Opened 2010. Conveniently located, minutes from ATL Hartsfield-Jackson Int'l Airport at the intersection of Camp Creek Parkway & I-285 (exit 2); free airport & local shuttle throughout Camp Creek Marketplace; luxuriously appointed rooms & suites; room views of Princeton Lake or Camp Creek Marketplace; walking distance to over 100 stores, restaurants, services and movie theater; free full hot breakfast daily; free high-speed internet (wired & wireless); indoor heated salt water pool and fitness center; business center; new outdoor lakefront 2,000 sq ft deck; flat screen Hi-Def TVs; microwave, refrigerator and in-room safe. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Atlanta Airport West - Camp Creek Hotel Atlanta
Holiday Inn Express And Suites Atlanta Airport West - Camp Creek

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