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“Decent stay. Could have been better.” 3 of 5 bubbles
Review of Holiday Inn Express & Suites Atlanta Airport West - Camp Creek

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Holiday Inn Express & Suites Atlanta Airport West - Camp Creek
Ranked #50 of 172 Hotels in Atlanta
Certificate of Excellence
Vermont
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Decent stay. Could have been better.”
3 of 5 bubbles Reviewed 1 April 2014

The hotel was average. We decided on here because of the reviews and the close proximity to the airport. In hindsight, we would have chosen another place a lot closer. It seemed to take forever to reach this place from ATL. The shuttle does not run continuously. You have to CALL for them to come and get you - unlike the others who operate around the clock. They should spell that out for you CLEARLY when you book. We waited for some time and then finally called for the ride. This made for an even longer ride over to the place.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ladolcevitaVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 5 April 2014
Thank you for your review and comments. Thank you for helping to emphasize to travelers the need ro research transportation and other details when traveling. Many hotels do not run automatically to the airport, and we are one of the few who do airport pickups 24 hours per day. We do inform travelers on our website that we need to be called from the airport for pickup and in all our advertising. I am sorry that you were not aware of our policy and that as a result your wait at the airport was longer than it should have been. This is not the experience that we want our guests to have. Thank you for staying with us. Thank you for your comments. And we look forward to serving you again in the future.
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937 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 March 2014 via mobile

From the driver for the shuttle JD to the front desk tara was a awsome visit as always. Really make you feel welcomed . I think this is my third trip JD actually remembered things we talked about on my first visit . Its like a second family can't say enough about the entire team here . Great job as always. Can't wait for the next visit.

Stayed March 2014, travelled on business
Helpful?
2 Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 5 April 2014
What a great compliment... Thank you so much for this terrific review! Reviews like this mean a great deal to us. Thank you recognizing JD and Tara for their service and for taking such great care of you. I promise I will share your comments with our entire team,. The greatest compliment we can receive is that you will return again - we sincerely thank you for that! Please hurry back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valdosta, Georgia
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 29 March 2014

I was pleasantly surprised when I checked in to find that I was the IHG Awards customer of the day! The front staff was super nice. I would stay here again in a heartbeat!. Close to food, airport and shopping.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank F H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 5 April 2014
Thank you! What a terrific review! And thank you for posting it on the TripAdvisor website! We are delighted that you enjoyed your stay! We truly appreciate comments such as yours and I assure you I will share them with our team. Thank you for staying with us, and we hope you will return again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 March 2014

I would first like to give kudos to front desk staff. Special recognition to Ms. Santana!!! She went above and beyond to take care of my family. Location is great, rooms look exactly like pictures on website and I would 100 percent stay again and recommend them.to friends and family.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pdpickett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 5 April 2014
Thank you for the terrific review and for posting it on the IHG website! We are delighted that you enjoyed your stay! We truly appreciate comments such as yours and I assure you I will share them with our team. Thank you for staying with us, and we hope you will return again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 March 2014

Very friendly and helpful staff: April, Gloria, and Alisha, especially (also housekeeping, 2nd floor). Close to malls, restaurants, and freeway. Complimentary breakfast buffet was very nice. I highly recommend this inn.

Room Tip: Ask about suites and adjoining rooms in advance. Our room was between the ice machine and the laund...
See more room tips
  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mildred M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 29 March 2014
Thank you so much for this terrific review and for sharing this with all on the TripAdvisor website! Thank you also for recognizing April, Alicia, Gloria and Housekeeping for taking great care of you. I promise I will share your comments with our entire team. I know they will appreciate this recognition. Please hurry back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dandridge, Tennessee
Level Contributor
5 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 27 March 2014

Hotel is in a new area of Atlanta with lots of shops. Front desk staff was very friendly. The room was clean but the pillows could be replaced. Breakfast buffet was good with much variety. We requested a late check-out and was allowed to stay. I would recommend to others.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank darrellD1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 28 March 2014
And you will be glad to hear that we are in the process of replacing all pillows as part of the Holiday Inn Express new pillow program (upgrading to king and queen size pillows vs. standard pillows). Thank you for the great review and for posting it on Trip Advisor! We truly appreciate this and I will share this with our entire team. Please hurry back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

We had a wonderful time at this hotel!!! From the indoor swimming pool to the wonderful room! It's very close to all attractions. JD and Tara are amazing and very kind so be sure to look for them. Everything from extra towels to directions to travel times were explained to us. The managers reception is also nice with everything from wine to light snacks. I highly recommend this hotel to those who are looking for a clean and exceptional hotel to stay at. They even remembered our names which was also very nice and gave us a warm feeling when we came back in from a day filled with sight-seeing. Anyone traveling with children will enjoy the clean and well maintained pool. This is also a safe location with bright lighting in the parking lot and is close to many well known places to eat such as Longhorn and Chili's. We had a wonderful stay and will be back here when we come back to Atlanta.

Room Tip: Even numbered rooms have a view of the lake in the back.
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wispy204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, 28 March 2014
The highest compliment we can be paid is your promise to return and your recommendation of our hotel to others - THANK YOU! We greatly appreciate this review and you sharing your experience on the TripAdvisor website! Thank you so much for recognizing JD and Tara and the rest of our team for taking such great care of you. Recognition such as yours means a great deal and is greatly appreciated by our team members. I promise I will share it with all. Thank you for staying with us and please return again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Atlanta Airport West - Camp Creek

Property: Holiday Inn Express & Suites Atlanta Airport West - Camp Creek
Address: 3833 Princeton Lakes Ct SW, Atlanta, GA 30331-5508
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Atlanta
#8 Business Hotel in Atlanta
#12 Romantic Hotel in Atlanta
#13 Family Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Atlanta Airport West - Camp Creek 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
New Hotel. Opened 2010. Conveniently located, minutes from ATL Hartsfield-Jackson Int'l Airport at the intersection of Camp Creek Parkway & I-285 (exit 2); free airport & local shuttle throughout Camp Creek Marketplace; luxuriously appointed rooms & suites; room views of Princeton Lake or Camp Creek Marketplace; walking distance to over 100 stores, restaurants, services and movie theater; free full hot breakfast daily; free high-speed internet (wired & wireless); indoor heated salt water pool and fitness center; business center; new outdoor lakefront 2,000 sq ft deck; flat screen Hi-Def TVs; microwave, refrigerator and in-room safe. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Atlanta Airport West - Camp Creek Hotel Atlanta
Holiday Inn Express And Suites Atlanta Airport West - Camp Creek

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