I booked a room and paid for a breakfast for my daughter and her husband who were returning from their honeymoon. When I booked the room, I pre-paid for breakfast for them so they wouldn't have to incur any expenses. They had to leave for the airport before the breakfast buffet was going to be served so I called the hotel and was told that they could have room service might be able to bring them breakfast in the morning. When they arrived at the hotel, they were told by the front desk manager that there was nothing that could be done and basically said, "Too bad". I called and spoke to the manager and he was one of the rudest people I have ever spoken too. There was absolutely no customer service in his dealing with me. Finally, after about 20 minutes of "discussing" the issue with him, he reluctantly gave my daughter and husband a $25 credit that they could use for breakfast. Sounds reasonable, right? For $25 they could get a bagel and juice since the surcharge for room service is so high. So much for prepaying for breakfast, which was a buffet and offered more than one bagel and a glass of juice. The hotel was fine, but don't have a problem there, because at this hotel, the customer is never right!
- Official Description (provided by the hotel):
- Discover the Atlanta Airport Marriott Gateway hotel, a Silver LEED-certified hotel after a 2-minute free ride on the ATL SkyTrain from Hartsfield-Jackson International Airport. As one of the top hotels at the Atlanta Airport, Marriott Gateway boasts over 400 guest rooms and hotel suites with soundproof windows, iHome accessories and spacious work areas. Guests will enjoy unique and contemporary amenities at this hotel, including a refreshing indoor saline pool and savory cuisine and cocktails at Champions. With more than 21,000 square feet of meeting space, Atlanta Airport Marriott Gateway is ideal for productive meetings and sophisticated soirees. Plus, as one of the premier hotels near Georgia International Convention Center, guests can take advantage of an additional 400,000 square feet of technologically advanced event space, just steps away. The Atlanta Airport Marriott Gateway is an excellent landing, perfect for family reunions, corporate gatherings or your next Atlanta layover. ... more less
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- Also Known As:
- Atlanta Airport Marriott Gateway Hotel Atlanta