This is BY FAR some of the best customer service I have experienced at a hotel in a LONG time and boy do I appreciate it! The front desk staff was AWESOME. Concierge and valet both were excellent. Management at this hotel needs to travel to other hotels in the chain and teach their management philosophy to others. We stayed twice at this hotel, once on 7/5/14 and once on 7/11/14 on our way in/out of the country. We rode the shuttle the first time, quick, safe service. The second time we rented our own car since we had more time to spend to drive around. The only negative I could give is that parking is not that good and $15. We came on a busy weekend so we had to park far away but thankfully the super valet folks helped us get our luggage to the car and on our way. The beds were soft and restful, rooms were well appointed. It appears they used to have mini fridges in the rooms but both rooms we stayed in on the 10th floor did not have fridges in them. We did notice cracks in the tile in our bathroom and our shower head was pulled out of the wall. It still worked, just pushed the head back in the wall and all was good. Even though the hotel is next to the airport, we did not hear the planes; we stayed on both sides of the hotel and even the side that faces the airport - no plane noise. I would recommend this hotel to any airport traveler or anyone who wants to see what awesome customer service is like.
- Official Description (provided by the hotel):
- Discover the Atlanta Airport Marriott Gateway hotel, a Silver LEED-certified hotel after a 2-minute free ride on the ATL SkyTrain from Hartsfield-Jackson International Airport. As one of the top hotels at the Atlanta Airport, Marriott Gateway boasts over 400 guest rooms and hotel suites with soundproof windows, iHome accessories and spacious work areas. Guests will enjoy unique and contemporary amenities at this hotel, including a refreshing indoor saline pool and savory cuisine and cocktails at Champions. With more than 21,000 square feet of meeting space, Atlanta Airport Marriott Gateway is ideal for productive meetings and sophisticated soirees. Plus, as one of the premier hotels near Georgia International Convention Center, guests can take advantage of an additional 400,000 square feet of technologically advanced event space, just steps away. The Atlanta Airport Marriott Gateway is an excellent landing, perfect for family reunions, corporate gatherings or your next Atlanta layover. ... more less
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- Also Known As:
- Atlanta Airport Marriott Gateway Hotel Atlanta