This is not a horrible review and i want to give a special shout-out to two of the property managers - Phyllis and Betty. You see, my experience was around 3am and unlike other hotel chains with round the clock staff and available open lobbies, Extended Stay/Homestead Suites have office hours for their lobby. And these two ladies were on-call at two of the properties I went to and helped me out tremendously. So thank you ladies! :-)
Now, let's talk about that part and why it made me a tad frustrated. I was traveling this weekend and ended up on the North side of Atlanta at about 3am and I didn't feel I could safely travel 30 minutes back to the SW side to my home. Extended Stay is one of the hotels that our company has listed as a preferred location for travelers. We have a lot of people that are heavy travelers so it's best to know what spots to lay one's head. I had a free night certificate so I decided to use it and used the one near my work location. Due to their 9 to 5p (ish) hours once you get there, there is an emergency phone bat phone (ha ha moment) that you have to use to call customer service on-call to find out if they have vacancies. I was familiar with the area I was in so I was kind of ok with the situation but I could just imagine a traveler not familiar in the area being extra upset. Of course, i'm sure that a traveler with a reservation would get all of the hours of operation information they needed to make sure they got there on time but things happen, planes get delayed and that would just be something extra to add to the list of extra things to do once you got there.
Inside the room was ok. It's a basic kitchenette setup with a bed, nice TV, adequate bath and one plus for me - great water pressure and very hot water! Loved it!
So as my title states, not a bad experience but I was not wowed. If i was staying somewhere for an extended period of time and I had a choice, I'm not sure I'd go running to their properties BUT if my company just happen to choose it for me I would mind it that much.
If you are looking for a clean place to lay your head for an extended out-of-town stay this place is ok.
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- Also Known As:
- Homestead Atlanta/Perimeter Hotel Atlanta
- Homestead Studio Suite Atlanta Perimeter
- Extended Stay America Atlanta