I recently visited the Hilton in Atlanta and I had pretty high expectations. This was a quick stop to do some shopping before my best friend and I left for a vacation in Mexico. The front desk staff was fully staffed, but none of them were super nice. For a hotel this size I would have expected the staff to go out of their way to make sure you were well taken care of. I work in a hotel and I know how important it is to make sure that all of the details are taken care of. Upon checking in I had to ask several questions....Where are the elevators? What is the best parking option? Where is breakfast served? And many others that I expected to be volunteered when checking into a hotel this size. Overall the experience was fine, but they could use a tip on their hospitality.
Housekeeping was fantastic and the concierge were good as well, however the breakfast on the club level was less than appetizing and we had to ask the hostess for items on several occasions.
I will say that I made my reservations through Ros Jordan and she was extremely nice and accommodating on more than one occasion.
Chances are that when staying in Atlanta in the future I will most likely select a different Hilton property.
- Official Description (provided by the hotel):
- A modern convention hotel, the Hilton Atlanta defies typical and embraces extraordinary in an ideal setting for business or pleasure. Positioned in the heart of downtown Atlanta, Hilton Atlanta is conveniently location near renowned attractions and premier venues and only 15 minutes from Hartsfield-Jackson Atlanta International Airport. 1,249 guest rooms provide a comfortable home-base to recharge and rejuvenate, and a full range of amenities are offered to conduct business, stay fit and unwind. Known for delectable culinary delights, Hilton Atlanta features a variety of dining options including the award-winning Nikolai’s Roof and Trader Vic’s restaurants. Hilton Atlanta boasts 65 individual meetings rooms and approximately 129,000 square feet of SMART-FLO™ flexible space designed to maximize meetings and events for productivity and success. In summer, 2017 Hilton Atlanta will complete a multi-million dollar renovation consisting of enhancements to public areas, guestrooms, suites and meeting spaces. Meeting planners can expect increased flexibility and functionality with the transformation of ballroom space, as well as increased internet bandwidth to fulfill demands and expectations. A revamped Lobby will provide a captivating sense of arrival with a new front desk location and vibrant lighting. The second floor will be completely transformed as the ceiling height is raised and pillars are removed in the Grand Salon for increased flexibility and functionality. The 38,000 square-foot Galleria Exhibit Hall will be reconfigured to include breakouts, and all meeting space will feature increased internet bandwidth to fulfill meeting planners’ demands and expectations. ... more less
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- Also Known As:
- Hilton Atlanta Hotel Atlanta
- Atlanta Hilton Hotel
- Hilton Hotel Atlanta