I chose your hotel to stay for entertainment for one night, nice environment . Here's what I experienced:
-When I arrived in the "suite" I'd reserved, it was as expected very nice nothing major other than TV remote not working.
-I had three rooms one of them had a smell, I called to request a change of the room, no rooms were available due to how late in the evening it was, They sent a cleaning machine but that did not help. The guest had been in my suite and arrived to there room very late in the evening they did not check it upon arrival.
-I had another guest in that room and they had no information of the complaint.
- I had guest arrive to visit me, the valet attendants were very helpful and Charles made sure all my guest were assisted without any problems for parking.
-Finally, My overall experience was great with the front desk and other staff, they were helpful and readily available, I will definitely stay again.
I've stayed at allot of hotel as well in my career, I try to stay at Hiltons preferably just for the service I've received and this was as expected.
I write to say I enjoyed my stay.
I appreciate your time in reviewing this.
Stayed May 2014, for PleasureMore
- Free Wifi
- Free Parking