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“Average hotel”
Review of Hilton Atlanta

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Hilton Atlanta
Ranked #92 of 173 Hotels in Atlanta
Washington DC, District of Columbia
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Average hotel”
Reviewed 26 June 2014

My husband, son and I stayed at the Hilton Atlanta on our trip to go to the Georgia Aquarium. Although on the map, it looks to be an easy walk to the aquarium (1/2 mile), it was all up hill. Not an easy walk when it was 95 degrees.
The hotel was just okay. We stayed on one of the Executive Floors - the perk was free internet and access to the Executive Lounge. NOT WORTH IT. First of all, the wireless internet was so weak, none of my devices would connect. I had to hardwire my laptop to connect. The executive lounge was adequate. Fortunately, we did not pay an upgrade charge for this.
As with most hotels, the restaurants/bars were overpriced.
I would not stay here again if we were coming to Atlanta. We utilized the self-parking and the walk from the parking garage elevators to the room elevators was from one end of the hotel to the other. Not very convenient with luggage. All in all, it was an okay stay - just not worth the hassle.

Room Tip: Don't spend any extra money to get the Executive Floor. It isn't worth it.
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  • Stayed June 2014, travelled with family
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    • Service
Helpful?
Thank Lorna Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Tryon, North Carolina
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 June 2014

I enjoyed my stay because of the helpful staff. I arrived by car in Atlanta and had a lot to learn about driving in the city. Being able to drive in and out of the parking garage for one daily fee proved helpful. I had forgotten my cellphone charger and a front desk person directed me to a CVS that had chargers. I also found it remarkably convenient to drive to other in-city hotels for breakfast with business clients.

  • Stayed June 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank BCWEST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McDonough, United States
1 review
Reviewed 25 June 2014

The staff are excellent! The rooms were very comfy. We left the hotel to explore, and when we returned to enter the lobby, there was too much loitering for our taste. We felt uncomfortable. The Point of View Restaurant was fantastic!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014

My friend and I stayed at this hotel for two consecutive nights. We are your ordinary middle class type of people. The room was excellent. Both beds were very comfortable and we got a good night's sleep both nights. The bathroom was completely separate with a shower/tub, sink/mirror, and toilet all separated by a door. The bathroom was very spacious for a hotel. The towels and toilet paper were folded in a very professional way. The room was also spacious and included a very nice desk and desk chair. There was also a couch-styled chair in the room. The air conditioning/temperature level was great because it adjusted very quickly after changing it. The tv in the room was nice, although we thought the movie rental prices were very high- around $18 to rent one movie on the tv.
We went to the basement for dinner and then the top floor to the bar on our first night at this hotel. The Trader Vics restaraunt in the basement was absolutely phenomenal. I loved the food and the drinks! I have never seen such a large selection of rum drinks. The bar on the top floor was amazing, too, although we did not have a chance to eat at this restaurant during our stay. For some reason, the room included three bath towels. Obviously, on the second day we were short one towel. We called the front desk and requested a towel. We never received the towel to our room. The front desk called us three times to check, and all three times we said we did not receive it yet. Then, we had to leave the hotel to begin our day in Atlanta. Also, we have the hilton honors wifi access. Unfortunately, the wifi was absolutely terrible. I tried to connect to it during our entire two day stay and continued to get kicked out. I was very upset and I cannot believe that we pay to have that and it does not work. The last two reasons are the reasons why I did not give this hotel an "excellent" rating. The room itself was excellent for us.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel1123201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Locust Grove, Virginia
Level Contributor
166 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 June 2014

Rooms are not much more than average. The building is showing it's age so stop putting in fancy furniture into the bathrooms and common rooms without first updating the bathroom fixtures, tube, toilets tile, and WiFi. WiFi was nearly non existent, even after you got signed on you got kicked off. Cmon folks, step this up a notch. Pool wasn't bad but too much smoking allowed so this isn't kid friendly. Prices in snack bar area where they have "starbucks" was highway robbery. No real Starbucks drinks were available so count that out and service there was horribly slow. Gift shop too was beyond expensive. Stay away from the restaurant unless you have just come into some money and don't want to keep it around a while, prices for standard sammich was high. TV wasn't much better than the WiFi and hosted no stations that were worth watching at the end of the day. $20 to self park is another bit of robbery at this location.

This is NO place for kids or adults for that matter. This appears to be a place where corporations spend a lot of money putting their workers up for a few nights in something that's below average just because it has the Hilton name.

Room Tip: save your money and go somewhere else.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rickow1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamekia M, Manager at Hilton Atlanta, responded to this review, 26 June 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
south
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 June 2014 via mobile

Found a great deal through Travelzoo at this hotel. So, off we went.

Hotel is close to many downtown attractions. Ikea/Atlantic Station is only about a 10 min. drive. We found the property to be clean and personnel were courteous, efficient.

The stay was an "average" hotel experience, but for the price we paid, it was definitely satisfactory.

Stayed June 2014, travelled with friends
Helpful?
Thank bigmomma4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamekia M, Manager at Hilton Atlanta, responded to this review, 24 June 2014
Thank you for taking the time to write this review! We are so glad you enjoyed your time in Atlanta and are pleased to hear that our Team was able to contribute to such a fun trip. We hope to see you again the next time you are in Atlanta!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carolina
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 June 2014 via mobile

Carpet in my room was wet! Changed rooms 3 times! The hotel is supposed to be non smoking but 2 of the 3 rooms I moved to heavily smelled like smoke. Groups of young men were loitering outside the entrance of the hotel during the evening hours. Wiffs of Marijuana smoke was frequently smelled throughout the hallway. The towels in the bathroom were very thin and one hand towel even had black mold spots in it. Do not stay here. Definitely not the Hilton standard. The lobby is the only room in the hotel that has been remodeled.

Stayed June 2014, travelled as a couple
Helpful?
Thank QUANTINA H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamekia M, Manager at Hilton Atlanta, responded to this review, 26 June 2014
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Atlanta

Property: Hilton Atlanta
Address: 255 Courtland Street NE, Atlanta, GA 30303-1265
Phone Number:
Region: United States > Georgia > Atlanta > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotel in Atlanta
#76 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Atlanta 4*
Number of rooms: 1249
Official Description (provided by the hotel):
A modern convention hotel, the Hilton Atlanta defies typical and embraces extraordinary in an ideal setting for business or pleasure. Positioned in the heart of downtown Atlanta, Hilton Atlanta is conveniently location near renowned attractions and premier venues and only 15 minutes from Hartsfield-Jackson Atlanta International Airport. 1,249 guest rooms provide a comfortable home-base to recharge and rejuvenate, and a full range of amenities are offered to conduct business, stay fit and unwind. Known for delectable culinary delights, Hilton Atlanta features a variety of dining options including the award-winning Nikolai’s Roof and Trader Vic’s restaurants. Hilton Atlanta boasts 65 individual meetings rooms and approximately 129,000 square feet of SMART-FLO™ flexible space designed to maximize meetings and events for productivity and success. In summer, 2017 Hilton Atlanta will complete a multi-million dollar renovation consisting of enhancements to public areas, guestrooms, suites and meeting spaces. Meeting planners can expect increased flexibility and functionality with the transformation of ballroom space, as well as increased internet bandwidth to fulfill demands and expectations. A revamped Lobby will provide a captivating sense of arrival with a new front desk location and vibrant lighting. The second floor will be completely transformed as the ceiling height is raised and pillars are removed in the Grand Salon for increased flexibility and functionality. The 38,000 square-foot Galleria Exhibit Hall will be reconfigured to include breakouts, and all meeting space will feature increased internet bandwidth to fulfill meeting planners’ demands and expectations. ... more   less 
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Also Known As:
Hilton Atlanta Hotel Atlanta
Atlanta Hilton Hotel
Hilton Hotel Atlanta

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