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“Overcharged on credit card twice”
1 of 5 bubbles Review of Hilton Atlanta

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Hilton Atlanta
Ranked #91 of 172 Hotels in Atlanta
Jacksonville, Florida
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Overcharged on credit card twice”
Reviewed 18 August 2014

Hotel itself was ok. The day after check out we noticed (2) $25 charges on our credit card, plus another $23. Who knows how many more we'll get. We'd already paid $23 (for parking and one phone call) and then they charge us again. I'm guessing they just double charged us, but still can't figure out the $25 charges. We'll have to call (again) and try to get this straightened out yet again. If you stay, watch your credit card statement like a hawk. What's crazy is that this is not the only trouble we've had like this with a Hilton. We'll never stay at another one again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank onelittlemonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamekia M, Manager at Hilton Atlanta, responded to this review, 21 August 2014
Thank you for your feedback. We are sorry our authorization policy did not meet your needs. Your comments will help us to improve our policies and better serve our guests in the future. We hope you will consider staying with us again if you return to the area.
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3,596 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Rockingham, North Carolina
Level Contributor
4 reviews
Reviewed 18 August 2014

There is hotel construction that includes the entrance & other area of hotel. The hotel is out of date, dark and needs updating. The room had an odor and when called housekeeping for a deodorizer was informed would have to leave room and no other suggestions were offered. In my opinion, the carpet in hall area was not cleaned during our two-day stay. The customer service is excellent and was impressed with the bellhop, Ricky. Ricky was useful and helpful in getting appropriate service due to the inconvenience of construction at the entrance of hotel. Valet service was a disappointment because of the construction. Used self-parking which was a better choice than the valet service. Hotel site does not inform of construction. There are construction barriers around the entire back of hotel. Wifi service difficult & costly. Restaurants are nice.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Claudette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamekia M, Manager at Hilton Atlanta, responded to this review, 21 August 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with the condition of our property. Guest feedback is incredibly important to us. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests. We hope to have another opportunity to serve you if your travels bring you back to our area.
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Travellers are raving about these Atlanta hotels

Tampa, Florida
Level Contributor
3 reviews
Reviewed 18 August 2014

Reserved two rooms, one of the rooms had been smoked in and so we had to switch rooms as one of party is extremely allergic to smoke . The hotel is nice and the roof top restaurant is great. Will stay there again in October

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank SRobertson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamekia M, Manager at Hilton Atlanta, responded to this review, 21 August 2014
Thank you for taking the time to write this review. We are please that you had an enjoyable stay with us at the Hilton Atlanta. We are looking forward to welcoming you back in October!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterbury, United States
1 review
Reviewed 18 August 2014

Very friendly staff. The outdoor pool looked awesome, though I did not have time to enjoy it. Great views from the upper floors. Several hotels and the Peachtree Center are connected via walkways, which was an interesting experience. Walking distance to the baseball park and other local sites.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamekia M, Manager at Hilton Atlanta, responded to this review, 21 August 2014
Thank you for taking the time to write this review! We are so glad to hear that you enjoyed your stay with us and that our Team was able to contribute to your stay. We hope that you will return and have the opportunity to take advantage of our pool.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison Heights, Virginia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 August 2014

Enjoyed our weekend stay very much. Was pleasantly surprised by how friendly and service oriented the staff was! Everyone greeted us and offered assistance. They definitely know customer service! Room was very clean, beds were quite comfortable. Very pleased with our stay.Loved the location as we could walk to the Aquarium and Shakespeare Theater as well as excellent restaurants!

  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAPF2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamekia M, Manager at Hilton Atlanta, responded to this review, 21 August 2014
Thank you so much for writing this stellar review! It means a lot for you to recognize our team and their hospitality. We are so pleased that they were able to make your stay so truly enjoyable. Our strength shows through our Team and we are so glad that you were able to recognize that. We hope to see you again!
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nc
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 16 August 2014

Business trip brought me to Atlanta. My room on 25th floor was clean and comfortable. They are updating the front entrance.

Really loved Trader Vi'c's restaurant on-site.

Plenty of elevators so no waiting.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank honestNc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamekia M, Manager at Hilton Atlanta, responded to this review, 21 August 2014
Thank you for taking the time to write this review! We are so glad to hear that you enjoyed your stay with us and dinner in Trader Vic's. We hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 August 2014

Stayed one night on a business trip and really enjoyed my room. My only disappointment was in not having a small refrigerator. I travel with my insulin and I like to keep it cool. The bed was really nice, the TV was good. The shower was perfect and I really like the shampoo and the other toiletries furnished by this Hilton. It is under construction or repair in the front but we walked over to Peachtee Center and street to eat at Ray's in the City. This is a nice little hub of Atlanta and very close to the Georgia Power building. The Marriott was across the street and it was a little too busy (full of people) so I liked the ambience of the Hilton much better.

Room Tip: If you can choose a higher level such as 10 and above. Even quieter and less street lighting coming...
See more room tips
  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Marsha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamekia M, Manager at Hilton Atlanta, responded to this review, 21 August 2014
Thank you for writing this review! We are so pleased to hear that your short stay with us was a pleasant one and that our Team was able to make your trip just that more enjoyable. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Atlanta

Property: Hilton Atlanta
Address: 255 Courtland Street NE, Atlanta, GA 30303-1265
Phone Number:
Region: United States > Georgia > Atlanta > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotel in Atlanta
#76 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Atlanta 4*
Number of rooms: 1249
Official Description (provided by the hotel):
A modern convention hotel, the Hilton Atlanta defies typical and embraces extraordinary in an ideal setting for business or pleasure. Positioned in the heart of downtown Atlanta, Hilton Atlanta is conveniently location near renowned attractions and premier venues and only 15 minutes from Hartsfield-Jackson Atlanta International Airport. 1,249 guest rooms provide a comfortable home-base to recharge and rejuvenate, and a full range of amenities are offered to conduct business, stay fit and unwind. Known for delectable culinary delights, Hilton Atlanta features a variety of dining options including the award-winning Nikolai’s Roof and Trader Vic’s restaurants. Hilton Atlanta boasts 65 individual meetings rooms and approximately 129,000 square feet of SMART-FLO™ flexible space designed to maximize meetings and events for productivity and success. In summer, 2017 Hilton Atlanta will complete a multi-million dollar renovation consisting of enhancements to public areas, guestrooms, suites and meeting spaces. Meeting planners can expect increased flexibility and functionality with the transformation of ballroom space, as well as increased internet bandwidth to fulfill demands and expectations. A revamped Lobby will provide a captivating sense of arrival with a new front desk location and vibrant lighting. The second floor will be completely transformed as the ceiling height is raised and pillars are removed in the Grand Salon for increased flexibility and functionality. The 38,000 square-foot Galleria Exhibit Hall will be reconfigured to include breakouts, and all meeting space will feature increased internet bandwidth to fulfill meeting planners’ demands and expectations. ... more   less 
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Also Known As:
Hilton Atlanta Hotel Atlanta
Atlanta Hilton Hotel
Hilton Hotel Atlanta

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