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“Wasted Unlimited Potential”

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Ramada Plaza Atlanta Downtown Capitol Park
Ranked #148 of 173 Hotels in Atlanta
Nashville, Tennessee
Level 6 Contributor
97 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Wasted Unlimited Potential”
Reviewed 2 July 2014

This property has the potential to be a great stay; unfortunately the lobby, rooms and the hotel common areas are well past their prime.

Pros
- Great front desk staff, Charmaine and Henry were awesome they do their best with what little they have.
- Location; this hotel is close by Highway 75/80 and downtown Atlanta. Perfect for a Baseball tailgate party or if you are desperate for a place to sleep.
- Katina, my server at the restaurant is very courteous and accommodating with all customers.
- Derrick the shuttle driver was awesome. He was overworked during my stay, please give this man a raise.

Cons

- Rooms need to be remodeled Yesterday!!!. (if they had a Hell Hotel TV show this would be the perfect property to shoot the pilot episode)
- The common areas look dated and dirty (crumbs on the carpet, guest dishes sitting in the hallway overnights)
- The shuttle service stops running too early for customers that need to come back to the hotel from downtown Atlanta. It should stay running until midnight in my opinion to accommodate business customers with meetings or receptions downtown.
- There was only on shuttle running with about 20-30 customers needing transportation to or from downtown on several instances during my 5 night stay.

Room Tip: Look somewhere else or ask for a steep discount before check-in. As customers our voices are heard w...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnibalPachecoIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 3 July 2014
Dear Anibal P, thank you for taking the time to tell us about your recent stay. We appreciate the kind words that you mentioned about our staff (Charmaine, Henry, Katina, and Mr. D.) The staff tries very hard to welcome all of our guests and we are glad you noticed and mentioned their efforts. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Renovations has started at our property, and I hope you will come back to see our finished product, when you are in the Atlanta area again.
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1,595 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
1 review
Reviewed 2 July 2014

You're great!
The service, upcoming events information and just the personal help.

A wonderful experience.

Mrs. Charmaine was a very friendly help and on top of my queries.

Have a great week ahead.

Mr. Nic

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcus N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 10 July 2014
Dear Marcus N, thank you for taking the time to tell us about your positive experience. We really appreciate the comment that you gave about Charmaine; we are glad that you noticed and mentioned her efforts. Again, thank you for your kind remarks and we look forward to seeing you on your next visit.
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1 review
Reviewed 30 June 2014

Charmaine is the best. Overbooked at comfort inn by internet site. Came here and was pampered by the staff. Close to Turner Field. No reason to pay more for convenience and comfort. Checkin was fast and easy. Great parking.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bwookiec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 3 July 2014
Dear Bwookiec, thank you for taking the time to tell us about your experience. We really appreciate the compliments that you gave about our staff. We are very pleased that they provided you with such excellent service. The staff tries very hard to welcome all of our guests and we are glad you noticed and mentioned their efforts. Again, thank you for your kind remarks and we look forward to seeing you on your next visit.
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Atlanta
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 June 2014

Parking space next to the hotel, clean room with good beds, shuttle service to centre each half hour, free WiFi. But most of all a very friendly and warm welcome by host Charmaine. A tip voor the hotel: put some information in the room about Atlanta. Where to eat or go to

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roadtripmeni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 3 July 2014
Dear Roadtripmeri, Thank you for taking the time to review our hotel. We really appreciate the comments that you gave about one of our staff (Charmaine). Our mission is to provide 100% satisfaction to every guest every time, and we make every effort to make sure that or guests are taken care. I apologize if you could not find any information in the room about Atlanta or where to eat. All information about Atlanta and where to eat can be found at the Front Desk. Thank you for staying we us, and we hope you will come back to see us soon.
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Walla Walla, Washington
Level 4 Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 June 2014

Clean, comfortable room in a relatively convenient location. The hotel is approximately a mile from the main downtown restaurants and venues. While it's possible to walk virtually anywhere you wish to go, the free hotel shuttle provides a much faster and more comfortable way to get around. For those heading to an Atlanta Braves game, this is THE place to stay. The stadium is just down the street. The service at the hotel was simply superb.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bdroth01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 26 June 2014
Dear bdroth01, thank you for your wonderful review. We are very pleased you chose to stay with us when there are so many other options, and more pleased that we were able to meet or exceed your needs during your stay. We hope your travels bring you back soon!
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Catawba, North Carolina
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2014

Was a gr8 stay! Nice, clean and comfortable room, with the most awesome staff! Starting with the Front Desk at check-in, those folks make you feel special after coming off a long road. Quick to get you to your room! Had a slight maintenance issue with our sink, and Phyliss took quick work of it! (She is such a professional!) The gals in the restaurant, and yes I have names...they were that good too! Thanks,Katina, Melody and Tanya! Wonderful food and service! Mr. D., our hotel shuttle driver took us to all the sights and dining venues we chose with a courteous and hearty demeanor that we shall remember for a long time! My daughter and I, are so very grateful to this staff! Now, with that said, I feel certain once the renovation is complete, with this staff in place, Capitol Park will rank as a top choice for the value offered. I would like to recommend to the owners to replace the old shuttle vans with more modern equipment such as air conditioning, this will benefit both guest and drivers in that Hotlanta heat! Parking fee is a little extravagant, however it covers itself somewhat if you utilize the shuttle service. I would say to even reduce this fee somewhat based on the amount of days a guest stays. (Just my opinion) Next trip to Atlanta, I know where I shall stay and I look forward to recommending this property to my friends as well. Thanks and keep smiling!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carolinaCatawba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 24 June 2014
Dear carolinaCatawba, thank you so much for your recent stay here and for submitting such a nice review! I apologize for the issue you had with the sink, but I am glad that Phyllis was able to fix it right away. We really appreciate the comments that you gave about our staff (The Front Desk, Phyllis, Katina, Melody, Tanya, and Mr. D.). Our mission is to provide 100% satisfaction to every guest every time, and we make every effort to make sure that or guests are taken care of. Parking charges are standard for downtown Atlanta hotels. We do our best to ensure that our parking charges are listed on the websites that we manage and I apologize if that information was missed. We have started renovations on or property and hope that you and your daughter will come back soon to see the finished product. Again thank you for staying with us and we look forward to seeing you the next time your travels bring you to the Atlanta area.
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London, United Kingdom
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 June 2014

I stayed here with friends for 4 days and was really happy with everything - the staff were great, there was a free shuttle service, the restaurant was nice (but a little over priced!) the pool was lovely and the rooms were really clean. We felt safe when heading out in the shuttle, but I don't think its the type of place to walk around at night - in fact we were actually advised not to. If you're going to a baseball game, this place is the perfect location. I would definitely stay here again if I came back to Atlanta.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank L_Maccy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 24 June 2014
Dear L_Maccy, thank you for your kind words. We are very pleased that you and your friends chose our hotel for your lodging needs and found the hotel to be clean and comfortable. The staff tries very hard to welcome all of our guests, and we are glad you noticed and mentioned their efforts. Hotel Capitol Park, is truly the place to stay if you are going to the Braves Game, because we are two blocks from the stadium. Again thank you for staying with us and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Plaza Atlanta Downtown Capitol Park

Property: Ramada Plaza Atlanta Downtown Capitol Park
Address: 450 Capitol Ave SE, Atlanta, GA 30312-2802 (Formerly Hotel Capitol Park Atlanta)
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #148 of 173 Hotels in Atlanta
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Plaza Atlanta Downtown Capitol Park 3*
Number of rooms: 375
Reservation Options:
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Also Known As:
Holiday Inn Atlanta Capitol Hotel Atlanta
Atlanta Holiday Inn

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