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“The staff”

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Ramada Plaza Atlanta Downtown Capitol Park
Ranked #148 of 173 Hotels in Atlanta
1 review
“The staff”
Reviewed 6 July 2014

Service at this hotel is wonderful starting with Jonas! He runs the shuttle in the mornings and makes awesome recommendations to eat! Amazing guy who guides you in the right direction. Latasha at the bar is amazing as well. She's greets you with a smile from the moment you meet her till the very end. This hotel would be know where without staff like this!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mjvalentine7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 10 July 2014
Dear Mjvalentine7, thank you for your wonderful review. We are very pleased you chose to stay with us when there are so many other options, and more pleased that we were able to meet or exceed your needs during your stay. We hope your travels bring you back soon!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Belvidere
1 review
Reviewed 6 July 2014

After booking online. Advertised game console in room , free cont breakfast , none of this true $18 to park at a hotel your staying at was mentioned while checking in ,front desk personnel was very rude Hotel cleaning staff came to our room three times for us to check out before check out time over all a very unpleasant stay. I strongly suggest making other arrangements But is with in walking distance to turner field but pretty sketchy walking back if late game .

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Esmith4x4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 10 July 2014
Dear Esmith4x4, thank you for your feedback regarding your visit at our hotel. I am very sorry about the breakfast and the rude staff. Parking charges are standard for downtown Atlanta hotels. We do our best to ensure that our parking charges are listed on the websites that we manage and I apologize if that information was missed. Our mission is to provide 100% satisfaction to every guest every time. It appears that we may have fallen short during your stay. The issues you have raised have been documented, and we will keep your comments in mind while we work to improve our guest experience. Again, thank you for your comments and we look forward to seeing you the next time your travels bring you to Atlanta.
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Travellers are raving about these Atlanta hotels

Tallahassee, Florida, United States
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 July 2014 via mobile

Privately owned hotel, so you get nice and personal service. Everyone is so pleasant. Latasha in the bar is the bomb! Walking distance to Braves games. A+ rating, and the new remodel is going to be sweet!

Stayed July 2014, travelled with family
Helpful?
Thank Hal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 10 July 2014
Dear Hal H, thank you for taking the time to tell us about your recent stay, here at Hotel Capitol Park. We really appreciate the compliments that you gave about Latasha, and even more pleased that she provided you with such excellent service. We are in the process of renovating our property and hope you will come back to see the finished product, when you are in the Atlanta area again. Again, thank you for your kind words.
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Nashville, Tennessee
Level Contributor
97 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 July 2014

This property has the potential to be a great stay; unfortunately the lobby, rooms and the hotel common areas are well past their prime.

Pros
- Great front desk staff, Charmaine and Henry were awesome they do their best with what little they have.
- Location; this hotel is close by Highway 75/80 and downtown Atlanta. Perfect for a Baseball tailgate party or if you are desperate for a place to sleep.
- Katina, my server at the restaurant is very courteous and accommodating with all customers.
- Derrick the shuttle driver was awesome. He was overworked during my stay, please give this man a raise.

Cons

- Rooms need to be remodeled Yesterday!!!. (if they had a Hell Hotel TV show this would be the perfect property to shoot the pilot episode)
- The common areas look dated and dirty (crumbs on the carpet, guest dishes sitting in the hallway overnights)
- The shuttle service stops running too early for customers that need to come back to the hotel from downtown Atlanta. It should stay running until midnight in my opinion to accommodate business customers with meetings or receptions downtown.
- There was only on shuttle running with about 20-30 customers needing transportation to or from downtown on several instances during my 5 night stay.

Room Tip: Look somewhere else or ask for a steep discount before check-in. As customers our voices are heard w...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnibalPachecoIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 3 July 2014
Dear Anibal P, thank you for taking the time to tell us about your recent stay. We appreciate the kind words that you mentioned about our staff (Charmaine, Henry, Katina, and Mr. D.) The staff tries very hard to welcome all of our guests and we are glad you noticed and mentioned their efforts. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Renovations has started at our property, and I hope you will come back to see our finished product, when you are in the Atlanta area again.
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1 review
Reviewed 2 July 2014

You're great!
The service, upcoming events information and just the personal help.

A wonderful experience.

Mrs. Charmaine was a very friendly help and on top of my queries.

Have a great week ahead.

Mr. Nic

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcus N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 10 July 2014
Dear Marcus N, thank you for taking the time to tell us about your positive experience. We really appreciate the comment that you gave about Charmaine; we are glad that you noticed and mentioned her efforts. Again, thank you for your kind remarks and we look forward to seeing you on your next visit.
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1 review
Reviewed 30 June 2014

Charmaine is the best. Overbooked at comfort inn by internet site. Came here and was pampered by the staff. Close to Turner Field. No reason to pay more for convenience and comfort. Checkin was fast and easy. Great parking.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bwookiec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 3 July 2014
Dear Bwookiec, thank you for taking the time to tell us about your experience. We really appreciate the compliments that you gave about our staff. We are very pleased that they provided you with such excellent service. The staff tries very hard to welcome all of our guests and we are glad you noticed and mentioned their efforts. Again, thank you for your kind remarks and we look forward to seeing you on your next visit.
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Atlanta
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 June 2014

Parking space next to the hotel, clean room with good beds, shuttle service to centre each half hour, free WiFi. But most of all a very friendly and warm welcome by host Charmaine. A tip voor the hotel: put some information in the room about Atlanta. Where to eat or go to

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roadtripmeni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 3 July 2014
Dear Roadtripmeri, Thank you for taking the time to review our hotel. We really appreciate the comments that you gave about one of our staff (Charmaine). Our mission is to provide 100% satisfaction to every guest every time, and we make every effort to make sure that or guests are taken care. I apologize if you could not find any information in the room about Atlanta or where to eat. All information about Atlanta and where to eat can be found at the Front Desk. Thank you for staying we us, and we hope you will come back to see us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Plaza Atlanta Downtown Capitol Park

Property: Ramada Plaza Atlanta Downtown Capitol Park
Address: 450 Capitol Ave SE, Atlanta, GA 30312-2802 (Formerly Hotel Capitol Park Atlanta)
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #148 of 173 Hotels in Atlanta
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Plaza Atlanta Downtown Capitol Park 3*
Number of rooms: 375
Reservation Options:
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Also Known As:
Holiday Inn Atlanta Capitol Hotel Atlanta
Atlanta Holiday Inn

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