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“Service with a smile” 4 of 5 bubbles
Review of Ramada Plaza Atlanta Downtown Capitol Park

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Ramada Plaza Atlanta Downtown Capitol Park
Ranked #144 of 172 Hotels in Atlanta
1 review
“Service with a smile”
4 of 5 bubbles Reviewed 8 July 2014

The shuttle drivers at Hotel Capital Park in Atlanta are helpful and kind. I used the shuttle service daily and appreciate the efforts of Jonas, Mike and Mr. D. They were always prompt, courteous and timely. I could have never gotten the same service from a taxi and the traffic in Atlanta was overwhelming. Not only are the shuttle drivers the best, I believe the shuttle service at this hotel saved me a fortune in cab or rental car fees.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank M A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 15 July 2014
Dear M A W, thank you for taking the time to tell us about your experience. Every Guest is a valued guest, and we were delighted to be your chosen hotel during your recent stay. Thank you for mentioning that our team members (Jonas, Mike and Mr. D.) were very helpful and friendly. We are very happy that you picked us, and look we forward to seeing you again very soon!
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1,471 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
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English first
New Brunswick, New Jersey
1 review
5 of 5 bubbles Reviewed 8 July 2014

While travelling to Atlanta for the Brave's game recently, I stayed at the Capital Park Hotel. Getting to the hotel an hour before the game was difficult and a lesson learn but the service at check in turn things around for us. We didn't realize how close we were to the stadium and was able to walk thus avoiding the traffic and parking fees. The manager at the desk was very helpful; not sure her name but remember it started with "C". Thanks to her and the entire team our experience was great and looking forward to the next visit.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lawrence C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 10 July 2014
Dear Lawrence C, thank you for taking the time to give us your positive feedback on one of our staff members. This feedback will let us know what our staff is doing right and we like to reward employees for a job well done. We are glad that you enjoyed your stay and look forwarding to welcoming you back soon.
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Beaufort, South Carolina
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 6 July 2014

I booked this hotel through Hotwire and got a great deal on a three night stay. I was in Atlanta for a large conference and since I waited until the last minute, hotel choices in the city were limited. This hotel is within walking distance to Turner Field, which is great if you're in town for a Braves game. It's less than a 10 min walk to the stadium, super convenient! However, it's not within walking distance to other attractions or any restaurants. They do have a free shuttle service which is nice, it runs about every 30 min. If you park your car, they do charge $18/day to park at the hotel which I thought was a bit high considering the location.
The property is dated but clean, however, the AC unit in the my room was extremely noisy. I had to get out of bed to bang on it to quiet it down in order to sleep.
The back entrance to the parking lot had a sign that said "This door remains locked for security reasons. You must use your room key for entry." It was always unlocked.
There were room service dishes that remained in the hallway for 2 days!! I was grossed out every time I walked by that.
The staff was extremely friendly and it was nice to have a restaurant on site to grab breakfast.

Overall, for the price I paid I would stay here again. I wasn't expecting a 4 star hotel for $88/night. The drive to downtown to the conference center, Phillips Arena, and the aquarium was about 10 min so for that reason it was a great value to me.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank threemonkeys278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 10 July 2014
Dear threemonkeys278, thank you for taking time to tell us about your recent stay. Parking charges are standard for downtown Atlanta hotels. We do our best to ensure that our parking charges are listed on the websites that we manage and I apologize if that information was missed. I am sorry about the AC unit and that it was so noisy. The back entrance is open during the day, but it is locked at night, and can only be accessed through room key entry. The issues you raised have been documented, and we will keep your comments in mind while we work to improve our guest experience. Our hotel is under renovations, and I hope you will visit us again to see our new improvements, and to give us another chance to make things right.
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Schoharie, New York
1 review
4 of 5 bubbles Reviewed 6 July 2014

We had a wonderful experience at Hotel Capitol Park. We were in town to watch the NY Mets play the Braves. It was an easy walk to Turner Field with police directing traffic at every corner so you could cross the streets. The Hotel was accommodating with the shuttle van taking us to the World of Coca Cola and the Georgia Aquarium. The drivers were great! All the staff were friendly and helpful. I would definitely recommend this hotel to friends and family.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 10 July 2014
Dear Diane B, thank you for your wonderful remarks, which I have shared with our staff. We really appreciate the kind words that you gave about Latasha and Julius, and even more thrilled that you enjoyed your stay. Thank you for staying with us and we look forward to welcoming you back, the next time your travels bring you to the Atlanta area.
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1 review
4 of 5 bubbles Reviewed 6 July 2014

Service at this hotel is wonderful starting with Jonas! He runs the shuttle in the mornings and makes awesome recommendations to eat! Amazing guy who guides you in the right direction. Latasha at the bar is amazing as well. She's greets you with a smile from the moment you meet her till the very end. This hotel would be know where without staff like this!

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mjvalentine7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 10 July 2014
Dear Mjvalentine7, thank you for your wonderful review. We are very pleased you chose to stay with us when there are so many other options, and more pleased that we were able to meet or exceed your needs during your stay. We hope your travels bring you back soon!
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Belvidere
1 review
1 of 5 bubbles Reviewed 6 July 2014

After booking online. Advertised game console in room , free cont breakfast , none of this true $18 to park at a hotel your staying at was mentioned while checking in ,front desk personnel was very rude Hotel cleaning staff came to our room three times for us to check out before check out time over all a very unpleasant stay. I strongly suggest making other arrangements But is with in walking distance to turner field but pretty sketchy walking back if late game .

  • Stayed July 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Esmith4x4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 10 July 2014
Dear Esmith4x4, thank you for your feedback regarding your visit at our hotel. I am very sorry about the breakfast and the rude staff. Parking charges are standard for downtown Atlanta hotels. We do our best to ensure that our parking charges are listed on the websites that we manage and I apologize if that information was missed. Our mission is to provide 100% satisfaction to every guest every time. It appears that we may have fallen short during your stay. The issues you have raised have been documented, and we will keep your comments in mind while we work to improve our guest experience. Again, thank you for your comments and we look forward to seeing you the next time your travels bring you to Atlanta.
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Travellers are raving about these Atlanta hotels

Tallahassee, Florida, United States
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 4 July 2014 via mobile

Privately owned hotel, so you get nice and personal service. Everyone is so pleasant. Latasha in the bar is the bomb! Walking distance to Braves games. A+ rating, and the new remodel is going to be sweet!

Stayed July 2014, travelled with family
Helpful?
Thank Hal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review, 10 July 2014
Dear Hal H, thank you for taking the time to tell us about your recent stay, here at Hotel Capitol Park. We really appreciate the compliments that you gave about Latasha, and even more pleased that she provided you with such excellent service. We are in the process of renovating our property and hope you will come back to see the finished product, when you are in the Atlanta area again. Again, thank you for your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Plaza Atlanta Downtown Capitol Park

Property: Ramada Plaza Atlanta Downtown Capitol Park
Address: 450 Capitol Ave SE, Atlanta, GA 30312-2802 (Formerly Hotel Capitol Park Atlanta)
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #144 of 172 Hotels in Atlanta
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Plaza Atlanta Downtown Capitol Park 3*
Number of rooms: 375
Reservation Options:
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Also Known As:
Holiday Inn Atlanta Capitol Hotel Atlanta
Atlanta Holiday Inn

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